I wasted $1,000 on fake jewelry during my cruise!

Susan Parelman was enjoying a cruise vacation on Royal Caribbean’s Harmony of the Seas when she disembarked in Cozumel, Mexico to do some shopping. Unfortunately, she felt she was “ripped off” at a jewelry store that she claimed was vetted by the cruise line and now she wants a refund.

I planned to take a Princess Cruise, not a public bus

Jane Schwalm and her husband had intended to sail from Valparaiso, Chile, to Buenos Aires, Argentina, on Princess Cruises’ Emerald Princess. Then Princess changed ports, forcing the passengers to travel to San Antonio, Chile, to board the ship. The Schwalms needed transportation to San Antonio – and Princess wouldn’t provide it.

Warning: When buying a $4,000 mini pig, do not use your debit card

When Meghan Robinson bought a piglet named Peaches, she was devastated when the little creature was deemed unhealthy and the sale fell through. But now she’s not only missing Peaches, but the breeder is refusing to refund the $4,000 Robinson paid for her.

Here’s why it’s important to read those confirmation emails

Barbara Smidt booked two tickets to Australia to celebrate a special birthday with her husband. But as they were excitedly putting the final touches on this trip, they were shocked to discover that United Airlines had no record of Stephen Smidt ever having a ticket.

Here’s why booking connections on separate itineraries is a bad idea

Dov Hook wants a refund for change fees charged by American Airlines for a connection he didn’t make. But our advocates are not inclined to assist him because his situation is the result of his own errors.

Hook’s case is a warning to air travelers to avoid booking connecting flights on separate itineraries and to check in by the time indicated on one’s air ticket. And when traveling with small children or anyone with mobility issues, as Hook was, you need to allow yourself additional advance time to check in and make connections. Otherwise, as Hook discovered the hard way, you might be staying on the ground and on the hook for some hefty change fees.

Did this traveler really abandon his dog “curbside” at the airport?

Aron Szekely’s complaint stunned our advocates — but not in the way he had hoped. When American Airlines refused to allow his faithful dog on a flight to Japan, did this military man simply abandon the animal at the airport?

Some things in life are free. Transferring miles isn’t one of them

When James Barbeau decided to use some of his wife’s Southwest Rapid Rewards miles, he visited the Southwest website and successfully transferred 40,000 miles from her account to his. He claims he was shocked to see a $400 charge appear on his credit card statement for the transfer and wants his money back.

Barbeau first appealed to Southwest Rapid Rewards for his refund, but the company refused, stating that “transferred funds are nonrefundable and nonreversible,” and that “the terms must be upheld in order to maintain the integrity of our program.”

This MoneyBack Mexico case is a red-flag-a-palooza! So why did we take it?

Victoria Grzesiakowski’s case had more red flags than a Soviet military parade.

For starters, her problem happened on a cruise and it involved jewelry. One of the players was a shady Mexican company that would register a 9.0 on the scam Richter scale, if there was such a thing. And it was being handled by a surrogate, her daughter, because Grzesiakowski is 91 and doesn’t have an email address.

My Maui condo didn’t have central air. How about a refund?

Diane Barnes was excited about her first vacation in eight years, and it was a big one — a two-week stay at a Kamaole Sands Condo on Maui. Barnes, unfortunately, suffers from multiple sclerosis, so she required a room with central air conditioning in the unit.
Another misfortune beset Barnes when she misinterpreted the details of the listing on Expedia, which stated that the condo included both air conditioning and ceiling fans.

No, your baby can’t fly to Mexico without a passport

Aly Meyer spent months excitedly planning the perfect tropical getaway for ten members of her extended family. Unfortunately, when United Airlines denies boarding to the littlest member of the group, the trip came to an abrupt halt.

No, you can’t fly internationally with just a library card as identification

Elgy Gillespie was on her way to the airport when she lost her passport. Having read an article about such situations, she was confident that she could talk her way onboard her international flight without it. But when she is unequivocally denied check-in by a Norwegian Shuttle agent, she is stunned by his lack of understanding and contacts us for help.

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