Tiffani Lavell had been a loyal Chase customer. So she thought the bank would charge her only a small fee to transfer her funds. But Chase charged her an astounding $450 non-ATM withdrawal fee.
Alison Boan believes that a glitch in the Spirit Airlines reservation system caused her return flight to be booked on the wrong date and increased her ticket price. Just hours later, when she discovers the problem she calls the airline to switch to the correct flight. So why isn’t she allowed to do so?
When Muna Rouk contacted me about a missed WOW connection on a trip from Baltimore to Frankfurt, I thought she might have a shot at some compensation.
After Daniele Spellman learned that her sister, Tessa Loehwing, couldn’t travel after surgery, she canceled their vacation. She thought the CSA Travel Protection (now Generali) insurance policy they had purchased through VRBO would cover their expenses. But she was wrong.
Maureen Spurr’s United Airlines refund request has dragged on for two long years. It looks like she’ll never get her money back. Or will she?
Two years ago, she planned to fly to San Luis Obispo, Calif., for Christmas. After falling ill and landing in the hospital, she canceled the trip. Her doctor wrote a letter confirming she was too ill to travel. She sent the letter to the airline with her refund request.
Did Sudheer Anumula make an unauthorized modification to his new iPhone 8? And what, pray tell, is an unauthorized modification in the first place?
Nancy Evans has a strong case. Too strong of a case. This is going to sound strange, but my advocates and I can’t help her because her case against Comcast sounds … too good to be true.
When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.
The wheels came off Melanie Bergman’s Delta Air Lines damage claim when she filed it too late.
Aer Lingus rejected Jonathan Loughran’s claim for EU 261 compensation. According to Aer Lingus, extraordinary circumstances were in effect, thus exempting the airline from paying the claim.
Before Bonnie Solberg booked a South Dakota vacation, she thought travel insurance might be a good idea. It was.
An even better idea: reading the fine print on her travel insurance policy before she bought it.
Solberg’s tragic story is a case study in policies that look great at first glance. But a closer examination of the fine print reveals that they may not protect you when you need them most.
This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.
It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation.
John Mardall signed a Europcar contract that added $135 to his car rental bill in England. He wishes he hadn’t. He shouldn’t have. But he did.
Mardall’s case is a cautionary tale about car rental agreements and the difference between a quote and a contract. It is also a frustrating exercise in “gotcha” travel pricing from which there is no easy way out, at least for him.
There are cases and then there are cases. Keontae Moore’s problem, which involves a Sprint phone activation, girlfriend troubles and money, is a case.
I’m not entirely sure what kind of lesson this story teaches. In fact, I’m not even sure what this case is about. I’ll tell you the story and then let you decide.
When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control and no bedbugs were found. So why is Paddock now asking for almost $3,000 in damages?
When Norwegian Air rescheduled Steven Marin’s flight from New York to Rome, the change cost $3,282 — which he would like the airline to pay. Along the way he discovered something maybe you already know: A Norwegian Air cancellation doesn’t mean it’ll pay for a new ticket.
Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But we’re not going to help her get it.
When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.
When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered that the advertised heating in her VRBO rental was nonfunctional. She tolerated the plummeting indoor temperature for several days before she abandoned the condo. So why won’t VRBO refund her money?
Stacy Benton expected her recent Carnival cruise to be filled with memories that would last a lifetime. And it was — just not the good kind. She says her wheelchair-bound mother-in-law had no access to a bathroom during the 5-day cruise. And now she wants a refund for this cruise nightmare.
Kentrel Thompson checks out of a Hampton Inn and later, with great dismay, finds that $250 has been debited from the bank account that was used to pay for the room. The reason? The hotel says that “Mr. Thompson” was smoking marijuana in his room.
Mary Mason doesn’t want to pay for the clutch failure on her Easirent rental; and after you hear her story, you’ll understand why.
Abdul Mughal and his family needed a Schengen visa when they flew from Washington, D.C., to Tajikistan recently. They didn’t get one and had to pay another $6,000 to get home.
Using the Smart Upgrade bidding program for their recent flights to and from Vienna, Steven Schmidt’s wife snagged the couple a comfy Austrian Airlines business class upgrade.
But once they got back home, Schmidt suffered a severe case of sticker shock. His wife thought she bid and paid $400 for those round-trip upgrades. The actual cost: $3,400.
The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.
Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.
She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.
Barbara Vannier’s adult daughter tried to check in for her recent international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and was left behind.
Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?
Scott Gillette took a gamble with his Caesars Entertainment Total Rewards points — and lost.
He waited until the last minute to make a purchase that would keep his account in good standing and prevent his points from expiring. However, the company claims the clock ran out for Gillette and his points. But did it?