This United Airlines refund request has dragged on for two years

Maureen Spurr’s United Airlines refund request has dragged on for two long years. It looks like she’ll never get her money back. Or will she?

Two years ago, she planned to fly to San Luis Obispo, Calif., for Christmas. After falling ill and landing in the hospital, she canceled the trip. Her doctor wrote a letter confirming she was too ill to travel. She sent the letter to the airline with her refund request.

A stranger on my bus tour made me sick. Can I get a refund?

When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.

Why you should always, always read the fine print on a travel insurance policy

Before Bonnie Solberg booked a South Dakota vacation, she thought travel insurance might be a good idea. It was.

An even better idea: reading the fine print on her travel insurance policy before she bought it.

Solberg’s tragic story is a case study in policies that look great at first glance. But a closer examination of the fine print reveals that they may not protect you when you need them most.

Becker’s Lodge won’t extend my credit after the wildfire

This is a story about red tape and inflexibility, starring a wildfire, a small British Columbia inn called Becker’s Lodge, and one of our readers.

It is also a story without a happy ending but plenty of lessons — including the need for lots of research before you make a reservation.

He found a great rate on Rentalcars.com. But then he signed the Europcar contract

John Mardall signed a Europcar contract that added $135 to his car rental bill in England. He wishes he hadn’t. He shouldn’t have. But he did.

Mardall’s case is a cautionary tale about car rental agreements and the difference between a quote and a contract. It is also a frustrating exercise in “gotcha” travel pricing from which there is no easy way out, at least for him.

Here’s how one man’s girlfriend troubles led to big Sprint problems

There are cases and then there are cases. Keontae Moore’s problem, which involves a Sprint phone activation, girlfriend troubles and money, is a case.

I’m not entirely sure what kind of lesson this story teaches. In fact, I’m not even sure what this case is about. I’ll tell you the story and then let you decide.

Orkin says there were no bedbugs in our hotel room — so what bit us?

When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control and no bedbugs were found. So why is Paddock now asking for almost $3,000 in damages?

American Airlines reopened the plane’s door for us — then kicked us off!

Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But we’re not going to help her get it.

‘Unless your mother is dead, there’s nothing we can do and this conversation is over’

When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.

I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered that the advertised heating in her VRBO rental was nonfunctional. She tolerated the plummeting indoor temperature for several days before she abandoned the condo. So why won’t VRBO refund her money?

A Carnival cruise filled with memories (just not the good kind)

Stacy Benton expected her recent Carnival cruise to be filled with memories that would last a lifetime. And it was — just not the good kind. She says her wheelchair-bound mother-in-law had no access to a bathroom during the 5-day cruise. And now she wants a refund for this cruise nightmare.

Help! Hampton Inn accused me of smoking marijuana in my room

Kentrel Thompson checks out of a Hampton Inn and later, with great dismay, finds that $250 has been debited from the bank account that was used to pay for the room. The reason? The hotel says that “Mr. Thompson” was smoking marijuana in his room.

My wife’s Austrian Airlines Smart Upgrade bid was $400– not $3,400!

Using the Smart Upgrade bidding program for their recent flights to and from Vienna, Steven Schmidt’s wife snagged the couple a comfy Austrian Airlines business class upgrade.

But once they got back home, Schmidt suffered a severe case of sticker shock. His wife thought she bid and paid $400 for those round-trip upgrades. The actual cost: $3,400.

Lured by a $200 Southwest Chase Visa credit. So where is it?

The Southwest Chase Visa credit offer Valerie Schreck saw looked too good to be true, as affinity credit card offers often do.

Apply for the card now, the pop-up on Southwest.com promised her, and she could save $200 on her flight.

She applied for the card, only to discover the offer was too good to be true. The $200 credit never showed up.

A “printout” from Ancestry.com is not valid ID to cruise to Canada

Barbara Vannier’s adult daughter tried to check in for her recent international cruise with just a driver’s license and a printout from Ancestry.com. Unfortunately, she quickly found out that this is not valid ID to cruise to Canada and was left behind.

Now Vannier wants an apology from Royal Caribbean and a full cash refund for her daughter’s missed vacation. But is she entitled to either?

Caesars Entertainment Total Rewards program took all of my points

Scott Gillette took a gamble with his Caesars Entertainment Total Rewards points — and lost.

He waited until the last minute to make a purchase that would keep his account in good standing and prevent his points from expiring. However, the company claims the clock ran out for Gillette and his points. But did it?

You can’t negotiate your Hotwire discount after you click confirm

Just in case you’re wondering, you can’t negotiate your Hotwire discount after you click confirm.

Eden Benbow found that out the hard way when she recently booked a Hotwire “blind” deal. Once Hotwire revealed the name of her hotel and the rate, she discovered she hadn’t gotten such a good deal. And she asked Hotwire to do better.

Here’s why you shouldn’t purchase two one-way tickets to save money

Many travel sites claim you can sometimes save money by booking two one-way airline tickets instead of a round-trip ticket. But is there a downside to this practice?

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