Here’s another one for my “honeymoon from hell” file. It comes to us by way of Christine Vianello, who was all set to fly to Jamaica after getting married last October when something went terribly wrong.
The Elliott Blog
Daily musings about customer service from Christopher Elliott.
It happened again last week: A TSA agent was formally charged with swiping yet another iPad from a passenger.
Tom and Terri Dorow didn’t like their recent vacation rental in Scottsdale, Ariz.
Jay Middour’s flight to the Bahamas never happens because of a code-sharing disaster. His vacation is ruined and the airline still has his money. Can this trip be saved?
The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms — the perfect size for her family. So last year, Trudi Wood sent the owner a $839 check for a deposit.
Since Allegiant Air’s decision to start charging passengers for carry-on luggage last week, you’d think that everything needed to be said about this outrageous new fee had already been said.
When Marilyn Sweeney bit into a serving of sweet potato casserole during her seven-day Eastern Caribbean cruise on the Carnival Valor she tasted something unusual. It was rubbery, with a faint mint flavor.
Daryl Preston and his wife are flying from San Francisco to Rome this summer, and they have tickets on Lufthansa. Four tickets, to be exact.
If you’ve ever been browbeaten, barked at or belittled by a TSA agent — and let’s be honest, who among us hasn’t? — then you’ve got a friend in Sen. Harry Reid (D.-Nev.).
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.
As an Amex-branded Platinum-level frequent flier for the better part of the last decade, Carolyn Stover Harvey counts herself among Delta Air Lines’ best customers. The kind of customer Delta would go the extra mile for.
A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class.
We wanted to share a few snapshots from the Disney Fantasy preview cruise earlier this week.
Like Alan Rickman in Die Hard or Jack Nicholson in A Few Good Men, the fine men and women of the TSA — mostly the men, actually — are really good at being bad.
Luis Ramirez-de-Arellano has a decision to make, and he needs your help. Last fall, after he checked out of the Homewood Suites Philadelphia on City Avenue, he received a surprise $300 charge on his credit card.
How far will an airline go to make an extra buck? Fudge a few numbers on their taxes, maybe?
If you don’t like bugs, you might want to skip this story. It comes to us by way of Allison Nawracaj, who recently flew to Jamaica for her honeymoon.
Bill and Mary Lou Haas were looking forward to a peaceful European river cruise booked through Vantage Travel during the Christmas holidays. But their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.
Mention the Smoky Mountains, especially Gatlinburg, Tenn., and bears are probably the first thing that you’ll hear about.
