My travel agent charged my card for someone else’s cruise

Rachel Broughten booked a cruise on Royal Caribbean, but the cruise line incorrectly charged her credit card for an extra payment — because her travel agent gave the line the wrong credit card number. And her travel agent stopped helping her try to get the charge refunded, leaving her high and dry for $1,372.

We often advise travelers planning complex trips and cruises to book their trips through a travel agent. But we assume travel agents will prove worthy of their clients’ trust by making bookings properly and providing assistance when their clients find themselves in difficult situations. Broughten’s story is a sad case of a travel agent who failed her client in both instances — and a warning to initiate a chargeback as soon as you see an unauthorized big charge on your credit card statement. Had Broughten done so, she might not be out the $1,372.

Broughten retained a travel agent at Sea Dog Travel, through, to book a cruise for her family on Royal Caribbean’s Serenade of the Seas this summer. At that time she paid a deposit and intended to pay the cruise fare balance of $1,966 at a later date prior to departing on the cruise.

But several months later, she saw an unauthorized charge of $1,372 by Royal Caribbean on her credit card. She immediately contacted her travel agent, who notified Royal Caribbean’s customer service.

Royal Caribbean’s agents agreed to offset the $1,372 payment against the balance due of $1,966, leaving Broughten with a final payment due of $594. They also agreed to issue Broughten an onboard credit of $250. But when Broughten authorized the final payment to be charged to her credit card, Royal Caribbean charged the entire $1,966 to her account without subtracting the $1,372 it had charged without her authorization.

And Broughten’s travel agent has been unhelpful:

My travel agent has supposedly been working on the situation but I have had no updates from her. When I ask for updates I get told there are either no updates or no response. My travel agent told me over the phone that RCCL offered to put the entire amount of money that we have paid (deposit, fraudulent charge, and final payment) towards a future cruise. We do not want a future cruise with RCCL.

The case has one other wrinkle: Broughten herself is a travel agent with InteleTravel.

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“I booked with an acquaintance to have a stress-free birthday trip,” says Broughten. “I am an Expert-Plus Royal Caribbean travel agent and I am not feeling the ‘Loyal to You’ from Royal Caribbean.”

Broughten complained again to Royal Caribbean, whose agent agreed to follow up. But months passed without Royal Caribbean issuing a refund to Broughten of the improper $1,372 charge. Broughten and her family took the cruise and received the promised $250 onboard credit.

When Broughten and her family returned from the cruise, she tried to circle back with Royal Caribbean. Its agent told her that Royal Caribbean could not issue a refund for the charge to Broughten’s credit card because she had used a travel agent to book the cruise.

Broughten then requested our advocates’ assistance in getting back the $1,372. (Contact information for Royal Caribbean is available on our website.) We reached out to Royal Caribbean on Broughten’s behalf, and the cruise line agreed to investigate Broughten’s case.
Royal Caribbean investigated the charge and learned that the travel agent had applied Broughten’s credit card to another traveler’s cruise fare:

Our Executive Guest Relations team has been in communication with Mrs. Broughten daily. Unfortunately, her travel agency has not been responsive until recently. They are trying to connect with the travel agent to get a better understanding of why Mrs. Broughten’s credit card was used to pay for another guest’s reservation. A manager from the travel agency is involved and is trying to obtain information from the travel agent, so we can resolve this matter.

In effect, Broughten had paid for another passenger’s cruise.

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Royal Caribbean also informed our advocates that the travel agent had agreed to reimburse Broughten directly for the charge. But as of this writing, she hasn’t done so. And she hasn’t responded to any contacts from Broughten or our advocates.

Our advocates suggested to Broughten that she initiate a chargeback against Royal Caribbean for the unauthorized charge. As the window of time during which Broughten could have successfully challenged the charge has passed, her bank is attempting a chargeback for the entire cruise fare. But because Broughten and her family did take the cruise, we don’t think the chargeback is likely to succeed. And her accusations of fraud against Royal Caribbean won’t have helped her case.

Because the agent won’t respond and the chargeback is in process, we deem Broughten’s story a Case Dismissed.

Update: We received the following reply to our inquiries from Royal Caribbean:

I touched base with our Guest Relations Team. Mrs. Broughten’s credit card was used to pay for a booking that did not belong to her. Mrs. Broughten’s travel agent and friend of many years, Amy Uribe, was the agent for both reservations.

The amount Mrs. Broughten is disputing is $1,371.94. To resolve the misunderstanding, Travel Partner (TP) Amy agreed to pay said amount and Royal Caribbean International would refund Mrs. Broughten’s credit card. The initial credit card TP Amy provided was declined, so she provided a second credit card, but it also declined. She insisted funds were on the credit card and asked to speak with our Accounting Department. We offered to charge the card again, however, the transaction was declined again. Our team advised her, but she insisted the account number was inputted incorrectly and again requested to speak with our Accounting Department.

We agreed to process payment once again, unfortunately, it declined. Finally, we sent TP Amy a screenshot showing her credit card was declined. To resolve the matter TP Amy agreed to personally refund Mrs. Broughten the full amount. She claims she has kept Mrs. Broughten in the loop.

Also, we informed Crystal Fredrick, Customer Service Manager, and James Ferrera so they are aware of the matter. Crystal also asked how she could help. We told her we were open to suggestions, but she did not offer a resolution. On a side note, Mrs. Broughten is also a TP for; however, considering this was her vacation, she did not want to deal with the booking process.

Our team called Mrs. Broughten on Friday, March 31, left her a voicemail advising TP Amy would be providing her with a refund and asked her to call Janice from our Guest Relations team. To date, Mrs. Broughten has not responded.

And from the travel agent:

This matter has been resolved and though RCCL has admitted to the error on their end, both InteleTravel and myself have been working and will continue to work as advocates for Ms. Broughten as she is one of our own.

Ms. Broughten’s card was not used by either myself or InteleTravel without her consent and did not even have her card information in our possession for misuse. This was a complete mishandling by entities outside of Inteletravel and my personal agency.

Due to the gravity of the situation and the fact that the situation has been resolved, any further derogatory statements against my name or others will be handled by my lawyer. InteleTravel is my host agency and has been very active in the resolution in this matter and should not in any way be looked at negatively.

Jennifer Finger

Jennifer is the founder of KeenReader, an Internet-based freelance editing operation, as well as a certified public accountant. She is a senior writer for Read more of Jennifer's articles here.

  • sirwired

    What a mess. I agree with the advice that for a truly incorrect charge, you can certainly try to resolve it on your own, but you should absolutely file a credit card dispute if the deadline for doing so is coming up. As long as she didn’t accidentally dispute the payment for her own cruise, it should be fine. It might end up being a rude surprise at the dock for whomever that other reservation belonged to, but that’s not her problem to worry about.

  • Stuart Falk

    Perhaps it would be productive for your readers to do an investigation of InteleTravel and better explain their business model.which is to charge a fee to “become a travel agent”so as to earn commissions on bookings. Is this a legitimate business?

  • Alan Gore

    So this service made her a travel agent for the occasion? Apparently she fails Travel Agenting 101. Getting RCCL to fix an obvious error should be easy.

  • DChamp56

    Just plain “Wow”!

  • Rebecca

    There is a reason the cruise line isn’t refunding the charge. I would bet money it’s because it was made for a final payment and was no longer refundable. Which means the agency owes the OP a refund. I really can’t fault the cruise line here at all – this is entirely on Ms Uribe. That leaves two possible scenarios:

    (1) The agent made an honest mistake and ran the OP’s credit card for another clients cruise. When the agent realized the error, the other client refused to return their calls and messages and enjoyed a huge discount.

    (2) The agent knew exactly what she was doing and used the OP’s credit card.

    I’m actually going with option (2). According to the cruise line, which has no reason to lie, the agent presented several of her own cards for payment and all were declined. Likely someone (who did nothing wrong and has no idea any of this is going on) paid the agent by cash or check for their cruise. The agent panicked when final payment was due and she didnt have the money to pay the bill. She had to pay it or the people that paid for their cruise would forfeit everything they’d paid her. She likely intended to admit the error and give the OP the money, but like so many people that float client’s payments, it caught up to her.

  • Bill___A

    This whole thing is pretty bizarre.

  • BubbaJoe123

    I agree with your interpretation – she had been robbing Peter to pay Paul, and now it was time to pay for Peter.

  • MarkKelling

    “RCCL has admitted to the error on their end”
    I don’t see an error on their end. They used the card number they were provided.

  • sirwired

    Good catch! These guys are a “Card Mill”.

    I would go so far as to call the business a scam, because they aren’t real Travel Agents any more than the person that answers the phone at Expedia Customer Service is. Doing some quick Googling shows that they send you a “Travel Agent ID” card, which you are supposed to be able to leverage for Travel Agent discounts, but it’s not an actual IATAN ID that is the legit normal way to collect those discounts. (Unwary hotels might accept the card, but it’s not something you want to rely on.)

    I expect the $200 up-front, and $40/mo manages to suck away many of the “discounts” most of them collect.

    If one wants to actually have a legit travel business, there are much better ways of going about it.

  • Lindabator

    okay – this is a company that we REAL travel agents have been trying to get made illegal for years.- they sell “memberships” for you to become a “travel agent” and you get to book travel. No education, no errors & omissions insurance, no legal bond, etc. So no one to answer for their poor skills or activities – sad

  • Lindabator

    exactly – ASTA, IATA and ARC (all professional travel entities) have been complaining about this “business model” of theirs for years. Paying $199 and monthly fees does NOT make you a travel agent, and as there is no oversight or legal bonding to protect your funds, you are at the mercy of these folks

  • Lindabator

    exactly – and these agents make money selling the business to others – cannot tell you how many times they have tried to “sell” me – and I’ve been a REAL agent over 20 years! And unfortunately, since she paid someone else’s cruise with the credit card, it is not that easy a fix. See, in reality, we agents assume all fiduciary responsibility in situations like this, but the fly-by-night folks are not required to do so, nor are they subject to any oversight – meaning “Let the buyer beware” has a whole new meaning nowadays!

  • Lindabator

    thank you – and these card mills are something we REAL agents have been fighting against for years – frankly, something a passenger rights bill SHOULD include!

  • Lindabator

    exactly – she is just trying to cover her ….. and this IS considered fraud, and she should report to her local authorities

  • Dutchess

    What a mess, this is a warning to stay away from InteleTravel. Seriously, any reputable travel agent would have refunded their client immediately and then resolved the difference with the cruise line. It’s absolutely ridiculous that they should leave their client and “friend of many years” hanging for many months. I’m guessing it’s this relationship which prevented Broughten from pushing the issue with Amy and tried to make RCCL eat the TA’s error.

  • MF

    Why not escalate this kerfuffle into a theft/fraud investigation with appropriate law enforcement? I think it may produce a positive result, but may not do much for her tenure at the ‘travel agency’.

  • Dutchess

    Wow, I had no idea. $199 and $35 a month to become an Inteletravel travel “agent.”

  • sirwired

    Today is your lucky day! For the low, Low, LOW! price of only $99 and $25 a month, I’ll certify you as a WiredTravelCorp agent! It’s totally legit, and lots* of travel providers all over the world will not only give you discounts at the sight of this mighty and well-respected credential, they will throw themselves down at your feet, lest you trod even a slightly soiled red carpet!

    I’ll even toss in an affiliate link to Expedia, so you can pretend to operate a “travel business” while earning puny amounts of cash!

    Operators Are Standing By

    *”lots” refers to anybody that doesn’t notice this is not a card issued to travel agents who actually know what they are doing.

  • jmj

    Due to the gravity of the situation and the fact that the situation has been resolved, any further derogatory statements against my name or others will be handled by my lawyer.

    Looks like Amy Uribe is doubling down on the nonsense. Beware the “Streisand effect”, Ms. Uribe.


    I sent a link of this to my travel agent. After she stopped laughing, she said she knows absolutely no travel agent who does not handle their own travel. She cannot see how booking a cruise for a personal vacation would cause a travel agent a great deal of stress. This is simply bizarre.

  • Stuart Falk

    One has to ask why Jennifer Finger did not highlight this in her article? Awaiting her input and for her to expose this and similar operations. Tick Tock.

  • Rebecca

    You’re 100% correct. Depending on where she lives, it would benefit her to file a police report. If she isn’t in a big city, they’ll likely take it.

    She was stupid enough to claim in writing it’s the cruise line’s fault. Obviously that isn’t what happened. I have a feeling a police officer paying Ms Uribe a visit would get her to pony up the funds.

  • Rebecca

    I would assume if a real agent made this error, they’d eat it. And if it was a substantial error, if a zero or two were added, insurance would cover It?

  • Rebecca

    I thought about it, and I just don’t see any other plausible explanation. I wouldn’t necessarily have been convinced (although I would have suspected it) without the information from the cruise line. They have absolutely no reason to lie, and it has a ring of truth to it. That isn’t the kind of story you make up.

  • Rebecca

    And they simply wouldn’t have replied the way they did if it was some sort of one in a million error. That’s a bizarre enough story that I think it’s nearly impossible they made it up.

  • Altosk

    And added this “company” and Ms. Uribe to the list of “people I would never do business with ever.”

    What a mess.

  • sirwired

    The more I think about this, the worse it smells. If the agency truly had nothing to do with creating this problem, and “didn’t even have the credit card information” why are they offering to pay RCCL so she can get a refund? (Or at least pretending to offer…) Why WOULDN’T they tell her, months ago, to just go ahead and dispute the charge? I mean, if I was the agent, and I truly had nothing to do with it, that’s totally the advice I’d give, while at the same time getting RCCL on the horn to find out what was going on. (That wouldn’t necessarily result in RCCL issuing a refund without actually seeing a credit card dispute arrive, but at least there’d be a record of the problem.)

    If it truly was RCCL’s mistake, a successful dispute would put the onus on the cruise line to straighten it out with whomever the booking actually belongs to, while the customer is made financially whole and happily takes their cruise. (If the allegations are true, this would have been a slam-dunk, if had been filed on time, which it wasn’t. (Still isn’t filed?)) Why the continued reluctance to bring AmEx in on it?

    Why would the travel agent do the equivalent of throwing their pocketbook in the line of fire, which benefits neither the agency nor the agent’s client? That’d be a valiant (if expensive) move if it would actually help the customer more than the credit card dispute that should have been filed months ago, but it doesn’t.

    I can only conclude that the other booking belongs to another of the travel agency’s customers, who thinks they’ve paid (maybe they cut a check directly to the “agency”, and the money disappeared?), and a successful dispute would leave said customer high-and-dry without their cruise, and the gig would be up on the mishandled payment.

  • sirwired

    Yeah, I can understand that if it all goes south in the middle of the trip, it’s handy to have somebody on the other end of the line (vs. you, standing in an airport, or trying to find an emergency hotel room), but you’d think that agents in the same agency might help one another out as a professional courtesy.

  • BubbaJoe123

    Inteletravel has stopped signing up new “agents.”

    Currently registration to become an Independent InteleTravel Agent is closed. After 25 years in business we are pleased to have reached our optimum size as a travel sales network and are not accepting any more applications. InteleTravel has always been proud of our Agent training & Customer Service standards, to maintain the highest level of service we are closing our new Agent registration until further notice.

  • sirwired

    Yep; happened between Jun and Jul last year, according to the Wayback Machine.

  • sirwired

    Another update:

    It will surprise nobody to learn that Inteletravel is (or was) part of an MLM setup. While Inteletravel itself is “arms-length” from it, a “parent” ahem… “Network Marketing Company” (a.k.a. MLM scheme), PlanNet, gives you the opportunity to “sell the travel business” for an additional $19.95 up-front and $19.95 a month, and agents recruited through this scheme are part of a typical MLM structure, with a portion of your commissions being paid to your “upline”.

    I suspect that probably explains why she had another agent book her travel; it wasn’t to avoid hassle, it was to help her “downline” bump up her business volume, on which many MLMs base their compensation structure.

  • Lindabator

    yep – I have even eaten things when the client was in the wrong, if it was just the best thing to do to appease them and see to it they were happy

  • Lindabator

    and here I thought I was the last person on earth to use Kerfuffle as a word!

  • AAGK

    I figured out Broughten and Amy were the scammers pretty early on but Royal Carib obv has known forever. I liked Royal’s letter also. I would love an update on this agency in a few months.

  • AAGK

    I read this as the 2 travel agents were working together and running a scam for an extra cruise, and embezzling from their agency or just royal or something, no? Royal figured it out now bc they mad a fuss Over the card issue so I assume the noose is tightening?

  • BubbaJoe123

    I don’t think this was an “error.” Looking at the article, it certainly appears that Amy used Rachel’s credit card to pay for another person’s cruise because Amy had taken that other person’s money, spent it elsewhere, and was trying to cover that up.

  • BubbaJoe123

    I could see this making sense if you were an experienced traveler (i.e. didn’t want or need a lot of help) and were booking something that has substantial commissions (i.e. a cruise). Other than that…

  • C Schwartz

    Thank you for pointing this out. Your post is a great example of why I am happy that the comments are back on.

  • C Schwartz

    As I posted above the comments here are the reason that I happy to see the comment section back on. Very good information and insight, thank you.

  • C Schwartz

    Another insightful comment, thank you, I suspect that you are right.

  • Rebecca

    I agree – that’s my comment.

    I was just comparing this situation to what a real travel agent would do.

  • joycexyz

    This is such a convoluted story, on both sides, I’m having trouble making sense of it. But I do have at least a couple of questions. If the OP is a TA, why didn’t she just book it herself? It’s not rocket science, even for us laypersons. And are she and her pal actually travel agents? It sounds as if nether one knew what she was doing.

  • joycexyz

    I thought the travel industry had caught on to these scams years ago. They were quite popular for a while.

  • joycexyz

    Judge Judy uses it.

  • joycexyz

    This was presented as simply a cruise, not a complicated itinerary. And it seems this pair may not be legitimate travel agents, according to many of the comments regarding their company affiliation.

  • joycexyz

    Very astute. Frankly, I couldn’t figure out what was going on, but it sounded really strange.

  • Lindabator

    no – looks like passenger 1 got the friend to book her cruise, as she was too lazy to do so. then the friend used the credit card to pay off another one of her clients, and no longer has the funds to pay off the 1st passenger’s trip. pathetic

  • Lindabator

    unfortunately, they disappear for a while, then pop right back up – just like those travel clubs – I mean, really, pay us $199 and $39.95 a month and presto changeo you are a travel agent? PLEASE!

  • Blamona

    I’m not understanding how the other client with “deeply discounted” cruise is not involved too–that person knows they owe, why aren’t we hearing about him too?

  • Lindabator

    oh – that is a HUGE part of their “business model” – pathetic situation

  • Lindabator

    they are NOT – they are part of an MLM scam —- $199 and $39.95 a month, and POOF you are a “travel agent” – REALLY? ANd here I invested time and money, work for a boned and insured agency, go to training and seminars to learn more – who knew I could do so little and still be an “agent” (((sarcasm)))

  • Annie M

    I don’t believe travel agent Amy this was Royals fault. Why would she give Royal her credit card that was repeatedly declined if she didn’t make the mistake? And why wasn’t the customer who’s cruise was paid for with Rachel’s card give Amy their credit card to be properly charged so there was an overpayment and Rachel’s account credited? This should have been a simple fix.

    Inteletravel is allegedly repudiated to be an MLM agency within the travel industry and they may not be training agents properly. This is one of the problems – everyone thinks it’s so easy to be a travel agent when it clearly is not.

    Check to make sure the agency you are booking with is an ASTA member. You have an organization to go to if something like this happens.

    So WAS Rachel made whole? The story doesn’t say.

  • Annie M

    Exactly! They are known within the travel industry as an
    “Alleged” multi level Marketing company. If you need to pay someone to be a travel
    agent you bettered think twice.

  • AAGK

    I picture 2 women sitting at desks facing each Other in a fake office and the OP asks Amy to call and deal with it and Amy says I had to call last time. Then they both decide to leave early and go have drinks and email Chris to get him to call. Meanwhile, they will just use a clients money who received a refund for this error the year before and never realized.

  • Annie M

    I still cannot understand why this agent wouldn’t book it herself. It takes 5 minutes if you know what you are doing to book and 5 minutes to make final payment. There is no stress booking your own cruise if you know what you want.

    I think Rachel needs to look to another host agency that is affiliated with ASTA and work through them. How did the principals and Inteletravel not help one of their own agents fix this? Perhaps their only focus is selling memberships, not selling travel and helping customers victimized by their agent.

    Something about this whole story doesn’t pass the smell test.

  • Lindabator

    correct – they “sell” you credentials – then you are on your own

  • Lindabator

    frankly – for the cost, it would NOT be worth it – the cruise commission would be gobbled up by the fees – just ridiculous.

  • Lindabator

    they may have paid by cash or check, and have NO idea their cruise was paid by someone else’s credit card

  • Lindabator

    they are NOT real agents – you are correct. I have been an agent over 20 years, and it absolutely amazes me how many of these goofs try to “sell” me on their business model – saying I can make so much more with them — sorry, but a real agent doesn’t PAY their host for the privilege of being an agent – and any costs they do pay out are for back office programs and booking platforms sometimes, but there are even ways around that. I do have to admit – ASTA is a great agency, but their fees can be high for a smaller agency or individual agents sometimes, so see who they are affiliated with (TravelLeaders, Virtuoso, Ensemble or Signature for a few), see if they have a real GDS (to book live inventory airfares) and ask if they have Errors & Omissions insurance — then there is oversight and safety in booking.

  • BubbaJoe123

    Yeah, you’d need to spend around $5k a year on items like cruises to really make it worth it.

    I wonder if we’ll see the same restructuring among travel agents that we’ve been seeing among financial advisors – moving away from commission, and onto a fee structure. Plane tickets have already essentially gone that route, I wonder if hotel bookings and cruises are next.

  • Annie M

    I did a Facebook search for Amy Uribe. Found Texas Travel Mom with a logo that says “Book Travel, Join the Team – Texas Travel Mom”.

  • Annie M

    Well she needs to go after Royal since they were the ones who released her name to this writer.

  • Annie M

    What no one is looking at is that there is NO MENTION of the person with the reservation thaT Rachel’s credit card was credited was credited to should have simply given her own credit card to Amy to make the payment.
    Then that person would have had two credits for her cruise and the overage should have been applied to Rachel’s.

    Why didn’t the person pay for their reservation? What happened to that money for their own final payment?

    This is why this makes no sense and I think Jennifer Finger needs to ask that question. This story doesn’t make sense.

  • Doctor Now
  • pauletteb

    Her “friend” sounds like a real winner!

  • Annie M

    That’s right. They can throw their hands up and walk away.

    Rachel might need to sue the other agent in small claims court to get her money back if the cc company can’t do anything.

    Why she didn’t file one when the money wasn’t refuted to her Cruise is a mystery.

    I also don’t understand how Ms. Uribe can claim publicly the issue was resolved when the writer says it hasn’t been.

  • Annie M

    That’s speculation and a slippery slope to start up although I don’t understand why Ms. Uribe didn’t charge the other passengers card for their own trip.

  • Annie M

    Asta now has a rate for independent contractors.

  • Annie M

    @JenniferFinger, did you read these 30 pages? If this is Rachel, at no time does she state she is also with Intelitravel.

    I think Rachel has some explaining to do for you. I hope you will follow up on this. Rachel should b filing a police report on her “friend”.

    BTW there is also no such thing as being an “expert plus” agent with Royal Caribbean either.

    In none of the CC post does she claim she is a travel agent either.

    Some of the quotes in CC:

    “I’m worried that she lied about the glitch and used my card information to book a cruise for herself/another client. Argh. Or maybe there was just an insane RCI glitch. If that was the case I would think they would have figured it out and solved the issue months and months ago.”

    “I would just like to know where my money is for starters. Over paid on my account? On a stranger’s booking? In a black hole?”

    She was also given the information to come here Feb. 17. Is that when the writer was contacted?

  • Annie M

    Why hasn’t she pressed criminal charges against the agent?

  • Annie M

    I know all about MLMs. The Cruise Critics story has more information than this story. I don’t know why Rachel would represent herself as a travel agent because in this story it seems like they worked together.
    She bought a useless card and also says she imdome type of non existent Royal agent. I am a certified expert and there is no designation
    like the one she claims to be.

    The moral of the story is you better ask questions on the agency you use to make sure they are either Iatan or ASTA agencies so you have someone to go to if anything should happen like this.

  • Blamona

    But then someone has extra money somewhere….

  • Rebecca

    If that was the case, the accounting department at the cruise line actually spoke to Ms Uribe and offered to refund the OP and process a different card. So if it was a genuine mistake (which is almost impossible because you have to enter the card holder’s name and billing information, just like any other online purchase), the cruise line gave her the benefit of the doubt and offered to fix it. I can’t see any plausible reason she wouldn’t have entered the valid information at that point. To believe that, I concede you have to believe the cruise line, but I just don’t see them making that up. It doesn’t benefit them in any way, and it’s just so odd to begin with it would be difficult to make up anyways.

  • Jenny Zopa

    I’m glad Amy Uribe was outed by name. The OP’s only real recourse at this point is to sue Amy Uribe to recover the excess funds which were charged to her credit card.

  • Annie M

    According to Cruise Critic Ms. Uribe finally ponied up the money. I have no doubt knowing she was going to be exposed here is what led to her repayment.

    I still do not understand Rachel lying about being a travel agent and that she is “certified” by Royal. Perhaps she can join her his conversation and tell us why, because that is what makes this appear there was more to the story.

  • jsn55

    OH MY GOD. What an incredible story. So very sad.

    I give lip service to using a travel agent (a real TA) but do all my own booking. I had a great TA who ran off to Paris; I tried several others but they just didn’t seem very capable. I remember booking a $8K cruise with an AAA travel agent who called me to ‘come and pick up my docs’ for the trip. Excuse me? For that kind of money I expect you to deliver the docs. Still, if I were booking something wild, like an African Safari, I’d find a TA who knew what s/he was doing.

    Recently, I have found a fabulous TA (an advocate on Elliott’s help forum) who is a cruise specialist, and she did an amazing job with a HAL Alaska cruise last spring, so I’ll always book cruises through her. I believe that she is more detail oriented than I am!

  • Annie M

    This whole story came from a Cruise Critic post which is 30 pages long. According to that post, Agent Amy reimbursed Rachel this past week.
    It was not a Royal C mistake.

    And there is more to the story in Cruise Critic.

  • AAGK

    I deleted my comment bc what you describe sounds right. It could have been a more traditional client agency relationship for this booking and Amy did something wrong here. And elsewhere perhaps If she is recruiting agents in some sort of MLA situation, as I think you mentioned. Hopefully one of the advocates will take a second look and correct RC’s characterization of the women’s relationship.

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