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	<title>Comments on: You call that a perk? The truth about airline buddy passes</title>
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	<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/</link>
	<description>Consumer advocate Christopher Elliott&#039;s site.</description>
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		<title>By: nancy</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-72857</link>
		<dc:creator>nancy</dc:creator>
		<pubDate>Sun, 26 Jun 2011 09:42:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-72857</guid>
		<description>The Buddy passes are actually &quot;Companion Fares&quot; &amp; are less, but still quite a bit.  The employee who gives them to you can look on the website &amp; find out exactly how much the fares will be. The fare will come out of his/her paycheck, so be sure to pay the amount before so it won&#039;t hurt him/her.  Not sure where you&#039;re coming from, but United has several flights from the US to Germany.  Also, on the website, there is a way to check the loads so that you know what flights look best.  Normally, I would never try to fly to europe on stand-by in the summer...so it would be risky to go in July.  You could get business, possibly, but children under 14, or something like that are not allowed to fly in first on passes.  Also, unless you fly with the employee, you would have the lowest seniority so getting 4 people on could be difficult. I don&#039;t know if United flies to Croatia, but if I needed to travel by air in Europe, I&#039;d try RyanAir...their flights are really low priced.  When leaving check flights to &amp; from Europe...so you have an idea before.  But, always bring carry-on luggage only if possible.     </description>
		<content:encoded><![CDATA[<p>The Buddy passes are actually &#8220;Companion Fares&#8221; &amp; are less, but still quite a bit.  The employee who gives them to you can look on the website &amp; find out exactly how much the fares will be. The fare will come out of his/her paycheck, so be sure to pay the amount before so it won&#8217;t hurt him/her.  Not sure where you&#8217;re coming from, but United has several flights from the US to Germany.  Also, on the website, there is a way to check the loads so that you know what flights look best.  Normally, I would never try to fly to europe on stand-by in the summer&#8230;so it would be risky to go in July.  You could get business, possibly, but children under 14, or something like that are not allowed to fly in first on passes.  Also, unless you fly with the employee, you would have the lowest seniority so getting 4 people on could be difficult. I don&#8217;t know if United flies to Croatia, but if I needed to travel by air in Europe, I&#8217;d try RyanAir&#8230;their flights are really low priced.  When leaving check flights to &amp; from Europe&#8230;so you have an idea before.  But, always bring carry-on luggage only if possible.     </p>
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		<title>By: nancy</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-72858</link>
		<dc:creator>nancy</dc:creator>
		<pubDate>Sun, 26 Jun 2011 09:42:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-72858</guid>
		<description>The Buddy passes are actually &quot;Companion Fares&quot; &amp; are less, but still quite a bit.  The employee who gives them to you can look on the website &amp; find out exactly how much the fares will be. The fare will come out of his/her paycheck, so be sure to pay the amount before so it won&#039;t hurt him/her.  Not sure where you&#039;re coming from, but United has several flights from the US to Germany.  Also, on the website, there is a way to check the loads so that you know what flights look best.  Normally, I would never try to fly to europe on stand-by in the summer...so it would be risky to go in July.  You could get business, possibly, but children under 14, or something like that are not allowed to fly in first on passes.  Also, unless you fly with the employee, you would have the lowest seniority so getting 4 people on could be difficult. I don&#039;t know if United flies to Croatia, but if I needed to travel by air in Europe, I&#039;d try RyanAir...their flights are really low priced.  When leaving check flights to &amp; from Europe...so you have an idea before.  But, always bring carry-on luggage only if possible.     </description>
		<content:encoded><![CDATA[<p>The Buddy passes are actually &#8220;Companion Fares&#8221; &amp; are less, but still quite a bit.  The employee who gives them to you can look on the website &amp; find out exactly how much the fares will be. The fare will come out of his/her paycheck, so be sure to pay the amount before so it won&#8217;t hurt him/her.  Not sure where you&#8217;re coming from, but United has several flights from the US to Germany.  Also, on the website, there is a way to check the loads so that you know what flights look best.  Normally, I would never try to fly to europe on stand-by in the summer&#8230;so it would be risky to go in July.  You could get business, possibly, but children under 14, or something like that are not allowed to fly in first on passes.  Also, unless you fly with the employee, you would have the lowest seniority so getting 4 people on could be difficult. I don&#8217;t know if United flies to Croatia, but if I needed to travel by air in Europe, I&#8217;d try RyanAir&#8230;their flights are really low priced.  When leaving check flights to &amp; from Europe&#8230;so you have an idea before.  But, always bring carry-on luggage only if possible.     </p>
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		<title>By: TLP</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-63101</link>
		<dc:creator>TLP</dc:creator>
		<pubDate>Tue, 08 Feb 2011 20:10:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-63101</guid>
		<description>Hello, Im thinking of using a friends Buddy passes to fly to Germany from the US on Untied this coming Summer with my family, 2 adults and 2 toddlers.  We&#039;ve never done anything like this before, does anyone have suggestions or comments for us?  How does it work?  How much?  When would be the best time to travel there in July?  We eventually need to connect to a croatian flight to head there.  What are our chances of flying first class?  How does it work with connections?  What about coming back home, is it easy or hard?

Thanks for any of your help</description>
		<content:encoded><![CDATA[<p>Hello, Im thinking of using a friends Buddy passes to fly to Germany from the US on Untied this coming Summer with my family, 2 adults and 2 toddlers.  We&#8217;ve never done anything like this before, does anyone have suggestions or comments for us?  How does it work?  How much?  When would be the best time to travel there in July?  We eventually need to connect to a croatian flight to head there.  What are our chances of flying first class?  How does it work with connections?  What about coming back home, is it easy or hard?</p>
<p>Thanks for any of your help</p>
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		<title>By: Amanda</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-49484</link>
		<dc:creator>Amanda</dc:creator>
		<pubDate>Sat, 09 Oct 2010 17:38:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-49484</guid>
		<description>ummm...Southwest doesn&#039;t do that. haha!</description>
		<content:encoded><![CDATA[<p>ummm&#8230;Southwest doesn&#8217;t do that. haha!</p>
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		<title>By: Brenda Stone</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-36213</link>
		<dc:creator>Brenda Stone</dc:creator>
		<pubDate>Mon, 22 Mar 2010 13:07:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-36213</guid>
		<description>My story is so remarkable about why employee morale is low in the airline industry I felt it was important that you have the correct link to my blog.

http://www.stonevssteenland3.blogspot.com/
http://twitter.com/jauntedfa


Enjoy, 
Brenda Stone</description>
		<content:encoded><![CDATA[<p>My story is so remarkable about why employee morale is low in the airline industry I felt it was important that you have the correct link to my blog.</p>
<p><a href="http://www.stonevssteenland3.blogspot.com/" rel="nofollow">http://www.stonevssteenland3.blogspot.com/</a><br />
<a href="http://twitter.com/jauntedfa" rel="nofollow">http://twitter.com/jauntedfa</a></p>
<p>Enjoy,<br />
Brenda Stone</p>
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		<title>By: GH</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-36155</link>
		<dc:creator>GH</dc:creator>
		<pubDate>Sun, 21 Mar 2010 00:22:26 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-36155</guid>
		<description>There is one airline---Southwest---where the &quot;Buddy Passes&quot; work well.  For the week of Thanksgiving 2009, my family and I (total of four) flew to Chicago/Milwaukee during the week of Thanksgiving--the busiest flying time of the year.  Our outbound/inbound flights were uneventful, and most impressively, we paid absolutely nothing for the flights--not one penny!  The minimal inconvenience was that we had to check in at the counter because we had to present our IDs to a Southwest agent, and then sign the flight coupon vouchers.  In fact, the agent took notice that we were on &quot;Buddy passes&quot; and made an extra point to acknowledge our status--friends of the Southwest family.  In terms of the luggage, we were allotted the same amount as the paying customers.  The experience was great and it can&#039;t get any better than our experience we had whether or not you are a paying customer.</description>
		<content:encoded><![CDATA[<p>There is one airline&#8212;Southwest&#8212;where the &#8220;Buddy Passes&#8221; work well.  For the week of Thanksgiving 2009, my family and I (total of four) flew to Chicago/Milwaukee during the week of Thanksgiving&#8211;the busiest flying time of the year.  Our outbound/inbound flights were uneventful, and most impressively, we paid absolutely nothing for the flights&#8211;not one penny!  The minimal inconvenience was that we had to check in at the counter because we had to present our IDs to a Southwest agent, and then sign the flight coupon vouchers.  In fact, the agent took notice that we were on &#8220;Buddy passes&#8221; and made an extra point to acknowledge our status&#8211;friends of the Southwest family.  In terms of the luggage, we were allotted the same amount as the paying customers.  The experience was great and it can&#8217;t get any better than our experience we had whether or not you are a paying customer.</p>
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		<title>By: shelly</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-34559</link>
		<dc:creator>shelly</dc:creator>
		<pubDate>Tue, 23 Feb 2010 23:56:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-34559</guid>
		<description>I fly on a buddy pass almost every summer, and the most I have ever paid is $280.00 and that was from Alaska to Georgia.  For me, I would rather spend a night or two in an airport and save $600 - $800 dollars on a trip, using that money for other things.  Like the person above said, it is research and an art form.

It does get depressing when you see your name next in line for a seat, then all of the sudden you are back down at number 40! And it is annoying that you have had your ticket for a while, and someone else comes along for a flight later on that day - and since the paid full fare - they can have priority over you on an earlier flight.  I spent 48 hours in Salt Lake waiting to get back to Alaska. Sometimes it happens and you have to plan for it.

The key to standby is being prepared!  I travel with a small pillow, a small blanket, a portable DVD player, books and extra clothes - all which fit in a small, wheeled, carry on suitcase. Some years I get to my destination on the first try, and other years it takes a few days. But for me, saving that much money is so worth it!</description>
		<content:encoded><![CDATA[<p>I fly on a buddy pass almost every summer, and the most I have ever paid is $280.00 and that was from Alaska to Georgia.  For me, I would rather spend a night or two in an airport and save $600 &#8211; $800 dollars on a trip, using that money for other things.  Like the person above said, it is research and an art form.</p>
<p>It does get depressing when you see your name next in line for a seat, then all of the sudden you are back down at number 40! And it is annoying that you have had your ticket for a while, and someone else comes along for a flight later on that day &#8211; and since the paid full fare &#8211; they can have priority over you on an earlier flight.  I spent 48 hours in Salt Lake waiting to get back to Alaska. Sometimes it happens and you have to plan for it.</p>
<p>The key to standby is being prepared!  I travel with a small pillow, a small blanket, a portable DVD player, books and extra clothes &#8211; all which fit in a small, wheeled, carry on suitcase. Some years I get to my destination on the first try, and other years it takes a few days. But for me, saving that much money is so worth it!</p>
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		<title>By: BruceP</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-23783</link>
		<dc:creator>BruceP</dc:creator>
		<pubDate>Fri, 04 Sep 2009 19:00:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-23783</guid>
		<description>In &quot;the old days&quot; (pre-deregulation) the buddy pass was a wonderful thing. Many flights departed with many empty seats (an inefficiency), which was heaven for the &quot;space-available&quot; buddy pass rider.  A nominal (it really WAS nominal) service fee was charged, plus taxes, for use of the pass.

This &quot;nominal&quot; service fee is now about $360. for a flight to Paris on DL, with $200. more for taxes: a total of $560.  While it does cost a certain sum to process a passenger, rev. or non-rev, it is doubtful that this comes to $360.00  I am told that this sum corresponds to an accounting artifact called the &quot;minimum seat yield&quot; for the route flown, and is driven  in part from provisions in the tax code.   But when an off-season ticket to Paris from the West Coast typically costs $550 for positive space, I find it hard to believe that, as a buddy pass rider, I am really &quot;non-rev.&quot;  Where does the $360. go? To the top line on the financial statement, i.e., &quot;revenue!&quot;   Ditto for any baggage checking fees (although, as yet, these are not typically charged for international itineraries).

Flying on a buddy pass is both a science (involving careful research and access to the reservation data) and an art (read: flexibility in time and routing). Review your own desires  and expectations (utility function, as an economist would say) carefully before attempting this alternate travel system.  Yes, you COULD end up in Business Class for a song! But, maybe the potty seat instead, or none at all, with additional out-of-town hotel charges.  In Paris, this could really add up!

BP</description>
		<content:encoded><![CDATA[<p>In &#8220;the old days&#8221; (pre-deregulation) the buddy pass was a wonderful thing. Many flights departed with many empty seats (an inefficiency), which was heaven for the &#8220;space-available&#8221; buddy pass rider.  A nominal (it really WAS nominal) service fee was charged, plus taxes, for use of the pass.</p>
<p>This &#8220;nominal&#8221; service fee is now about $360. for a flight to Paris on DL, with $200. more for taxes: a total of $560.  While it does cost a certain sum to process a passenger, rev. or non-rev, it is doubtful that this comes to $360.00  I am told that this sum corresponds to an accounting artifact called the &#8220;minimum seat yield&#8221; for the route flown, and is driven  in part from provisions in the tax code.   But when an off-season ticket to Paris from the West Coast typically costs $550 for positive space, I find it hard to believe that, as a buddy pass rider, I am really &#8220;non-rev.&#8221;  Where does the $360. go? To the top line on the financial statement, i.e., &#8220;revenue!&#8221;   Ditto for any baggage checking fees (although, as yet, these are not typically charged for international itineraries).</p>
<p>Flying on a buddy pass is both a science (involving careful research and access to the reservation data) and an art (read: flexibility in time and routing). Review your own desires  and expectations (utility function, as an economist would say) carefully before attempting this alternate travel system.  Yes, you COULD end up in Business Class for a song! But, maybe the potty seat instead, or none at all, with additional out-of-town hotel charges.  In Paris, this could really add up!</p>
<p>BP</p>
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		<title>By: Johko</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-13309</link>
		<dc:creator>Johko</dc:creator>
		<pubDate>Thu, 10 Jul 2008 03:01:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-13309</guid>
		<description>Hello everyone. I was trying to find a way to get some buddy passes. I have come on hard times money wise. My girlfriend lives in Scotland and we have not been able to see each other for a long time due to the high cost of airlines tickets. People say buddy passes are not worth much anymore but if the can cut the cost of a flight by any amount it would be great for me. I love my girlfriend more then anything else and I miss her so. If anyone has these passes that they might not use or just dont want they would be a blessing to me. Please contact me if anyone has any information about a pass, johko1313@yahoo.com</description>
		<content:encoded><![CDATA[<p>Hello everyone. I was trying to find a way to get some buddy passes. I have come on hard times money wise. My girlfriend lives in Scotland and we have not been able to see each other for a long time due to the high cost of airlines tickets. People say buddy passes are not worth much anymore but if the can cut the cost of a flight by any amount it would be great for me. I love my girlfriend more then anything else and I miss her so. If anyone has these passes that they might not use or just dont want they would be a blessing to me. Please contact me if anyone has any information about a pass, <a href="mailto:johko1313@yahoo.com">johko1313@yahoo.com</a></p>
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		<title>By: Johko</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-13308</link>
		<dc:creator>Johko</dc:creator>
		<pubDate>Thu, 10 Jul 2008 02:39:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-13308</guid>
		<description>I am not sure how the buddy pass works or what charges I will be paying if I could ever get one. I have hit a rough time in my life money wise. I still think a buddy pass would be cheaper for me. My girlfriend lives in Scotland and I have not seen her in a long time because of the cost of flights. I love her so very much and anything that would help cut the cost of a flight there would be a blessing. If there is anyone out there with these passes who may not use or want them please let me know. My email is johko1313@yahoo.com</description>
		<content:encoded><![CDATA[<p>I am not sure how the buddy pass works or what charges I will be paying if I could ever get one. I have hit a rough time in my life money wise. I still think a buddy pass would be cheaper for me. My girlfriend lives in Scotland and I have not seen her in a long time because of the cost of flights. I love her so very much and anything that would help cut the cost of a flight there would be a blessing. If there is anyone out there with these passes who may not use or want them please let me know. My email is <a href="mailto:johko1313@yahoo.com">johko1313@yahoo.com</a></p>
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		<title>By: TSimone</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-12469</link>
		<dc:creator>TSimone</dc:creator>
		<pubDate>Fri, 06 Jun 2008 19:20:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-12469</guid>
		<description>My experiences with buddy passes have been just the opposite. I just flew to Paris France on a buddy pass with no problem. It cost me $300.00 and I had a pretty good isle seat. I think the key is to remember how to use a buddy pass. For example:

Be Flexible
Never get in a hurry
Book your flight within seven days and watch to make sure plenty of seats remain available
Check seat availability before heading to the airport
Compare your buddy pass fee to the cheapeast airfare for the same flight


These are just a few tips that makes good common sense. And just in case you are wondering, No, I do not work for an airline.</description>
		<content:encoded><![CDATA[<p>My experiences with buddy passes have been just the opposite. I just flew to Paris France on a buddy pass with no problem. It cost me $300.00 and I had a pretty good isle seat. I think the key is to remember how to use a buddy pass. For example:</p>
<p>Be Flexible<br />
Never get in a hurry<br />
Book your flight within seven days and watch to make sure plenty of seats remain available<br />
Check seat availability before heading to the airport<br />
Compare your buddy pass fee to the cheapeast airfare for the same flight</p>
<p>These are just a few tips that makes good common sense. And just in case you are wondering, No, I do not work for an airline.</p>
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		<title>By: ajaynejr</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-12267</link>
		<dc:creator>ajaynejr</dc:creator>
		<pubDate>Fri, 23 May 2008 20:31:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-12267</guid>
		<description>The captain committed an egregious safety violation by not providing safety belts for all passengers.

Something like that is normally met up with by termination.</description>
		<content:encoded><![CDATA[<p>The captain committed an egregious safety violation by not providing safety belts for all passengers.</p>
<p>Something like that is normally met up with by termination.</p>
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		<title>By: Andie</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-12266</link>
		<dc:creator>Andie</dc:creator>
		<pubDate>Fri, 23 May 2008 20:02:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-12266</guid>
		<description>Alex,

Airlines do not offer non-rev flight  out of kindness.  The perk of free flights has benefits for the airline as well.  With most airlines starting out at barely over minimum wage, and raises slow to come, flight benefits are a way to compensate employees at no charge to the airline. Most people I work with would leave if they lost their flight benefits, and it is becoming increasingly difficult to hire quality employees. Do you really want the guy McDonald&#039;s wouldn&#039;t hire to be the one making sure your flight leaves on time and safely? The more satisfied an employee, the more he or she cares about the job. You need airline workers to care for your own well being.  These seats are space available, meaning that employees don&#039;t go if someone buys the seat, even at the last possible minute.  As well as making the job more attractive, non-revs give the illusion of full flights for under booked segments.  Employees have to follow strict guidelines on dress and behavior.  That well dressed, polite man or woman you are seated next to may be an employee or guest traveler.  Flight benefits make for better, happier employees, and that makes your experience better and safer.</description>
		<content:encoded><![CDATA[<p>Alex,</p>
<p>Airlines do not offer non-rev flight  out of kindness.  The perk of free flights has benefits for the airline as well.  With most airlines starting out at barely over minimum wage, and raises slow to come, flight benefits are a way to compensate employees at no charge to the airline. Most people I work with would leave if they lost their flight benefits, and it is becoming increasingly difficult to hire quality employees. Do you really want the guy McDonald&#8217;s wouldn&#8217;t hire to be the one making sure your flight leaves on time and safely? The more satisfied an employee, the more he or she cares about the job. You need airline workers to care for your own well being.  These seats are space available, meaning that employees don&#8217;t go if someone buys the seat, even at the last possible minute.  As well as making the job more attractive, non-revs give the illusion of full flights for under booked segments.  Employees have to follow strict guidelines on dress and behavior.  That well dressed, polite man or woman you are seated next to may be an employee or guest traveler.  Flight benefits make for better, happier employees, and that makes your experience better and safer.</p>
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		<title>By: Tony Sogg</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-12229</link>
		<dc:creator>Tony Sogg</dc:creator>
		<pubDate>Thu, 22 May 2008 18:38:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-12229</guid>
		<description>I had a relative who worked at the old Western Airlines and the buddy passes were a good deal. What is personally more dissatisfying to me are the companion tickets ff programs distribute either through their program or their affinity credit cards. They can only be used with full fare tickets making the cost of one ticket and one pass more than the cost of two low-fare coach tickets.</description>
		<content:encoded><![CDATA[<p>I had a relative who worked at the old Western Airlines and the buddy passes were a good deal. What is personally more dissatisfying to me are the companion tickets ff programs distribute either through their program or their affinity credit cards. They can only be used with full fare tickets making the cost of one ticket and one pass more than the cost of two low-fare coach tickets.</p>
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		<title>By: Kevin Morgan</title>
		<link>http://www.elliott.org/blog/you-call-that-a-perk-the-truth-about-airline-buddy-passes/comment-page-1/#comment-12211</link>
		<dc:creator>Kevin Morgan</dc:creator>
		<pubDate>Thu, 22 May 2008 15:42:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5021#comment-12211</guid>
		<description>Actually, I&#039;ll take a contrarian stand to Alex and some others who&#039;ve posted here. I don&#039;t think an airline&#039;s customers - even the highest-paying customers - are necessarily more important than the airline&#039;s employees.

Southwest is arguably the country&#039;s best-run airline (certainly in terms of finances; arguably also in terms of customer loyalty and satisfaction). There&#039;s a clear policy at Southwest: Employees first, customers second, and shareholders are a distant third. Their belief is that if you treat your employees well, their satisfaction with working for a company that values them will translate into better service and more satisfied customers. That, in turn, translates into a better bottom line for the shareholders.

Contrast that with, say, United or Delta, where the emphasis is always on boosting the share price (usually so that management can cash in on stock options). These lazy SOBs kowtow to people willing to pay quadruple prices or more for the &quot;privilege&quot; of sitting in a wider seat with more legroom and a few free drinks, while screwing their employees out of compensation (and in the case of United, screwing them out of ownership of the airline). In turn, frustrated employees provide crappy service, figuring there&#039;s no point in making the effort - and rank-and-file customers desert in droves whenever there&#039;s a Southwest/AirTran/Frontier-type option.</description>
		<content:encoded><![CDATA[<p>Actually, I&#8217;ll take a contrarian stand to Alex and some others who&#8217;ve posted here. I don&#8217;t think an airline&#8217;s customers &#8211; even the highest-paying customers &#8211; are necessarily more important than the airline&#8217;s employees.</p>
<p>Southwest is arguably the country&#8217;s best-run airline (certainly in terms of finances; arguably also in terms of customer loyalty and satisfaction). There&#8217;s a clear policy at Southwest: Employees first, customers second, and shareholders are a distant third. Their belief is that if you treat your employees well, their satisfaction with working for a company that values them will translate into better service and more satisfied customers. That, in turn, translates into a better bottom line for the shareholders.</p>
<p>Contrast that with, say, United or Delta, where the emphasis is always on boosting the share price (usually so that management can cash in on stock options). These lazy SOBs kowtow to people willing to pay quadruple prices or more for the &#8220;privilege&#8221; of sitting in a wider seat with more legroom and a few free drinks, while screwing their employees out of compensation (and in the case of United, screwing them out of ownership of the airline). In turn, frustrated employees provide crappy service, figuring there&#8217;s no point in making the effort &#8211; and rank-and-file customers desert in droves whenever there&#8217;s a Southwest/AirTran/Frontier-type option.</p>
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