Comments on: What airlines say about us when we’re not around http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/ The travel troubleshooter. Wed, 17 Mar 2010 23:54:41 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Darren http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/comment-page-1/#comment-6956 Darren Fri, 07 Dec 2007 01:17:00 +0000 http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/#comment-6956 What airlines and many other businesses are struggling with isnt consumers per se, but its the changing economics of the internet age. The wide and easy access to information is creating a consumer who is assertive about getting the most for the least money. Which of course is free-market capitalism at its finest, really. The problem is that companies like that phrase much better when they are the ones who benefit, not the consumer. What airlines and many other businesses are struggling with isnt consumers per se, but its the changing economics of the internet age. The wide and easy access to information is creating a consumer who is assertive about getting the most for the least money. Which of course is free-market capitalism at its finest, really.

The problem is that companies like that phrase much better when they are the ones who benefit, not the consumer.

]]> By: Johnny http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/comment-page-1/#comment-6815 Johnny Tue, 04 Dec 2007 15:21:24 +0000 http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/#comment-6815 I find it interesting that a wide range of businesses (electronics, car dealers, airlines) seem to struggle in dealing with the "emancipated" (better educated) consumer. What does that say about the caliber of people they hire? Their training programs? Their depth of understanding of their own markets? I believe airlines all think that we want something for nearly nothing. For those that travel infrequently, perhaps this is true. For those of us who do it for a living, that's not so true - and I think airlines struggle to make that distinction. I find it interesting that a wide range of businesses (electronics, car dealers, airlines) seem to struggle in dealing with the “emancipated” (better educated) consumer. What does that say about the caliber of people they hire? Their training programs? Their depth of understanding of their own markets?

I believe airlines all think that we want something for nearly nothing. For those that travel infrequently, perhaps this is true. For those of us who do it for a living, that’s not so true – and I think airlines struggle to make that distinction.

]]> By: Christopher Elliott http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/comment-page-1/#comment-6749 Christopher Elliott Fri, 30 Nov 2007 15:17:09 +0000 http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/#comment-6749 As soon as I have a password, I'll post the presentations in their entirety. As soon as I have a password, I’ll post the presentations in their entirety.

]]> By: Marilyn Terrell http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/comment-page-1/#comment-6735 Marilyn Terrell Thu, 29 Nov 2007 20:36:36 +0000 http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/#comment-6735 For those of us who are not members of WACRA and can't login and view the comments, can you give us a few snippets? I'm dying to know! For those of us who are not members of WACRA and can’t login and view the comments, can you give us a few snippets? I’m dying to know!

]]> By: MrBadExample http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/comment-page-1/#comment-6692 MrBadExample Thu, 29 Nov 2007 04:12:58 +0000 http://www.elliott.org/blog/what-airlines-say-about-us-when-were-not-around/#comment-6692 Well now we have PROOF that the airlines view us as the enemy. Well now we have PROOF that the airlines view us as the enemy.

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