Comments on: “We arrived in Santo Domingo — our luggage did not” http://www.elliott.org/blog/we-arrived-in-santo-domingo-our-luggage-did-not/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: lynda edris http://www.elliott.org/blog/we-arrived-in-santo-domingo-our-luggage-did-not/comment-page-1/#comment-12710 lynda edris Tue, 17 Jun 2008 21:26:08 +0000 http://www.elliott.org/?p=5062#comment-12710 I asked Lee what the number was to call and at that time he didn't know. "I" dropped the ball and should have found out the correct number by asking who I should call. However, I must admit I was a little shocked that they not only refunded the cost of the phone, toiletries and the $90RT taxi fare to the airport to find our luggage, that I didn't ask. I will try to do that and post it with Chris and maybe he can post it on his "blog". It may take awhile. As it too Lee almost 6 weeks to answer my email I asked Lee what the number was to call and at that time he didn’t know. “I” dropped the ball and should have found out the correct number by asking who I should call. However, I must admit I was a little shocked that they not only refunded the cost of the phone, toiletries and the $90RT taxi fare to the airport to find our luggage, that I didn’t ask.

I will try to do that and post it with Chris and maybe he can post it on his “blog”. It may take awhile. As it too Lee almost 6 weeks to answer my email

]]> By: Aaron http://www.elliott.org/blog/we-arrived-in-santo-domingo-our-luggage-did-not/comment-page-1/#comment-12588 Aaron Thu, 12 Jun 2008 16:21:16 +0000 http://www.elliott.org/?p=5062#comment-12588 That is excellent. I also want to know if Delta found the proper information for the phone number to call, and disseminated that information throughout the company? Or will the next vacationer face the same problem again? It is great that Delta addressed the problem of Grant and Edris... I hope they found and fixed the underlying cause of the original problem too. That is excellent.

I also want to know if Delta found the proper information for the phone number to call, and disseminated that information throughout the company? Or will the next vacationer face the same problem again?

It is great that Delta addressed the problem of Grant and Edris… I hope they found and fixed the underlying cause of the original problem too.

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