This woman sued the airline and won after acting like a damn fool. I will not allow anyone to come in and agitate my team members in an effort to get a response that they can record. If you are asking for something reasonable, you should get it. I need to hear what your demands were when you were treated poorly.

Otherwise, if you want to record my team, I am recording the customers who come in and act a damn fool.

One note, when your camera is rolling, and you get another guest in the shot, you will be sued. And if you get any additional guest information in the shot like names, creditcard, etc from checkin, you will be sued. Sounds kind of silly to me.

After another argument, the customer did, but the gate attendant still would not let him out of the garage even though he had paid the disputed fee. (The original argument was that a discount should apply because poor shuttle service forced him to take a $20 cab ride to the garage … I also had the same problem.)

They held him in the garage until the police arrived 45 minutes later and ordered the attendant to raise the gate. The police said that the customer was within his rights to take a cell-phone photo because it was a public place.

I tried to resolve my problem the next day and was put on hold to be hung up on twice. So even if the LAX Parking Center’s $5.95/day fee looks enticing, don’t park there. The garage across the street is only $1 more and has its act together.

I was a reservation agent for almost 9 years… while I never considered myself to be a script reading drone (many of us can even tie our own shoes!), what I was, was unauthorized and unequipped to be able to settle a customer service issue.

If you are only able to find or remember the reservation line number, by all means call it, and asked to be transferred to a customer service or customer relations rep… those are the people that are trained and empowered to be able to help.

Wish I’d thought of it.

::Sigh:: Here we go again. Yes, I can video you or photo you without your permission if I’m doing so in a place with no expectation of privacy. I can’t bust into your hotel room and do it, but the counter of a hotel desk is a public area, as is a car company’s reservation desk. If you said were true the paparazzi and YouTube wouldn’t exist, nevermind a gazillion undercover news reports.

You do however, have every right to try to get away from the person trying to record you, including going into private or restricted areas. There are also various state laws that can come into play. Recording phone calls comes to mind, several states require both parties to be aware of the recording though many require only one party’s knowledge.

most people know that if the tape of them refusing to be recorded is played for a supervisor or the courts, they will lose.

Not necessarily, Chris. I’ve read a few cases going the other way, and these things aren’t even required to be consistent.

It’s indeed a shame such a tactic is sometimes necessary. But as you said in your other article, so is being nice. :)

This sounds like the tactic of someone who incites customer service employees with unreasonable demands and bad attitudes in order to get things given to them for free.

Pathetic.