Comments on: US Airways may be on time, but it’s falling apart — literally

By: jro

jro — Wed, 10 Mar 2010 05:40:58 +0000

US Airways SUCKS.

I have a $646.19 credit for a flight. I want to use my $646.19 credit towards a new flight that only cost $300. I was told that I would be stuck with a $150 change fee but my credit was large enough to cover that. US Airways now wants me to pay an additional $150 on a credit card and forfiet the remaining balance. How does that make sense? A $300 flight is now going to cost $800.

Now I know why I prefer to fly Southwest.

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By: Punkindrublic

Punkindrublic — Tue, 22 Sep 2009 19:37:10 +0000

My frequent (1-2 X monthly) run from Jax>DCA>JAX is always on USAir non-stops operated by Republic; nary a beef with their service in the last 3 years. Almost always on time unless there are wx issues, but then everyone is delayed for that cause. Only one checked bag delay. I particularly like 1083 (1400 ETD DCA>JAX) and their crew. Just giving kudos from my experiences; they’ve been much better than some other rides I’ve tried.

By: Brian

Brian — Sat, 01 Aug 2009 19:42:14 +0000

On time despite caring for their passengers. They caused my hr delay and then chose per the “towers call” to let my connection flight leave “on time”, must be a first for that just as my and 25 other passengers are truly sprinting down the terminal to try and catch our flight….. Guess what, they left on time for once, and we missed our flight by 5 min!!!, which was US AIR’s fraught in the 1st place. No compassion, no empathy. It was the last flight out of the night which forced me to have to stay overnight and PAY for my room. No voucher. Secondly there was no room on the Saturday 8/1/09 9:30 flight or 11:30 flight out. They graciously booked me on the 2:50 pm flight…. when I was due to arrive by 11pm the night before…. I also given that my Friday trip was just a day trip had no luggage, no change of clothes, and not bath essentials to help prepare me for coming home 16hrs later than planned!!! Never EVER again will I fly them!

By: Vikram

Vikram — Mon, 21 Jul 2008 16:50:29 +0000

I like in the Philadelphia area so US Airways is “my airline”. Recently i flew to Milan on AA from JFK. What a mistake. 2 hours on the tarmac because the winds changed. i felt stupid when i got to Milan and the US Airways flight was preparing for departure. I think AA or UA will go out first.

By: Gracie

Gracie — Tue, 25 Mar 2008 13:50:26 +0000

As a former US Airways employee, I can vouch that America West daily reminds employees who’s in charge, them. And, look where it’s gotten them. No where!!! Planes are literally falling apart in the sky, and pilots discharge guns in the cock pit. Does USAirways seem concerned? No, US Airways Security Department sends a fax to Maryland telling them a 17.5″ wing cover might have fallen off somewhere over Prince George’s or Anne Arundel counties, or near Kent Island.

A fax, not a phone call!!!!! This never would have happened with the former US Airways. Sure, they had their problems, but maintenenace was the TOP PRIORITY, and so were ALL of the employees, regardless of rank and file. The “new” US Airways management team only cares about promoting, and preserving jobs for the former American West employees and former US Airways employees be damned.

But don’t worry, every dog has it’s day, and I believe the “new” US Airways day is coming. Let’s see how the Am West employees like it when their jobs go to another state after a merger because I think one may be coming.

And, while I too, can fly4free due to retirement. I choose to buy tickets on other carriers that support Pittsburgh.

AM West and the “new” US Airways sucks big time.

By: Fly4Free

Fly4Free — Sun, 23 Mar 2008 09:16:37 +0000

As an employee for ~2 years, I can say I’m a “new generational” employee.. never tied to the original US Airways, never tied to America West. (Although America West tries hard to remind me I work for what used to be America West)

The condition of the planes.. one freaked me out so badly, I am afraid to fly on US Airways. We were taking off and the windows were shuttering and that’s not something I am comfortable with while taking off.

I was interviewing for an internal job the other day. Apparently, I told my manager and a supervisor QUOTE: “There will always be negatives while working for US Airways” which I have no idea why I blurted that out during an interview, but the both of them wrote it down as me saying it. While it’s something that I wouldn’t say to get an interview, they DID ask me the positives and negatives about working for US Airways.

If they could only understand what I mean. They are management, I’m sure their lives are a lot happier than mine. I work hard for that company and would not be there if I didn’t believe in it. I’m losing my faith though, fast, and I hope something good happens soon.. 2007 was HELLISH and I hope 2008 is better.

Fly4Free,
US Airways Employee
FFOCUS Member

By: Robert Johnson

Robert Johnson — Mon, 17 Mar 2008 16:46:55 +0000

Susan R,

While I’m glad you were happy with your experience with US Airways, all they really did is what they’re supposed to do per their “Customers First” Policy and Contract of Carriage.

Failing to abide by their own rues is stock in trade for US Airways and I’ve got the e-mail inbox to prove it!

Just for the record Susan I’m a Chairman’s Preferred (100K mile/yr) and the very next time will be the first time I’ve gotten a voice mail on my cell phone regarding a delay or cancellation.

When it comes to trust and credibility US Airways has ZERO of both with this frequent Flyer. I guess we can file your experience under “Blind Squirrel Finds Acorn”. Either that or I work in Corporate Communications for US Airways???

By: Susan R

Susan R — Sat, 15 Mar 2008 19:44:11 +0000

Last week my husband and I had a great experience with US Airways. First of all they included a very quality childrens book in the seat pocket that was free for the taking. We took two for our two young grandchildren. On our return home the kids just loved the “Maisy” books. Our flight from San Jose to Las Vegas which was our layover to DFW was cancelled. We rec’d a voice mail that the first flight was cancelled and they had gone the extra mile for us and put us on an American flight which was a non-stop and got us into DFW at the same time as our original flight. We were so pleased that all the legwork was done by them and we didn’t have to scramble and rebook ourselves. We were certainly impressed..

By: Jeff

Jeff — Wed, 12 Mar 2008 19:59:56 +0000

I am a Chairman’s preferred member with US Air (which means nothing anymore) and fly with them twice a week. For the most part I am surprised that many of these planes are still in service.
As a prime example I just took a flight from Philadelphia to Denver this past Monday. I was in the coach section and notices the person in the row in front of me with his seat reclined, not by choice, but because it was broken. I counted 3 different F/A’s stop and ask the customer to bring his seat up when we were getting ready to land (keeping in mind the seat was like this when we took off and not a word was said to him) and he had to explain it 3 times. What REALLY killed me was the comment of the 3rd F/A when he explained it was broken and would not come back up….”Well aren’t you lucky.” I couldn’t BELEIVE it!! I seriously considered reporting this but decided it was just not worth it.
Flying as much as I do with them in both First Class and Coach a good portion of these planes are really in deplorable condition but I am guessing that there really are no regulations in place for the interior condition of the aircraft.
And no, I am not singling out US Air…I fly others that are just as bad occasionally but US Air’s fleet seems very old and definetely in need of some major overhauling.