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	<title>Comments on: US Airways backs down on $2 soft-drink charge</title>
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	<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/</link>
	<description>Consumer advocate Christopher Elliott&#039;s site.</description>
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		<title>By: iProfitsGroup.com - Will Airlines Find New Ways to Rip Off Customers in 2012?</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-91748</link>
		<dc:creator>iProfitsGroup.com - Will Airlines Find New Ways to Rip Off Customers in 2012?</dc:creator>
		<pubDate>Tue, 17 Jan 2012 23:42:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-91748</guid>
		<description>[...] began charging for all beverages on their flights, other airlines did not follow, and they were forced to abandon that plan after they lost customers to their competitors.  (Though on a recent cross-country flight on US [...]</description>
		<content:encoded><![CDATA[<p>[...] began charging for all beverages on their flights, other airlines did not follow, and they were forced to abandon that plan after they lost customers to their competitors.  (Though on a recent cross-country flight on US [...]</p>
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		<title>By: Us aiways &#124; Selec-Traveller</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-61010</link>
		<dc:creator>Us aiways &#124; Selec-Traveller</dc:creator>
		<pubDate>Sun, 16 Jan 2011 16:18:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-61010</guid>
		<description>[...] US Airways backs down on $2 soft-drink chargeUS Airways plans to announce tomorrow that it will bring complimentary sodas, juices, tea, water and coffee to its flights starting next &#8230; [...]</description>
		<content:encoded><![CDATA[<p>[...] US Airways backs down on $2 soft-drink chargeUS Airways plans to announce tomorrow that it will bring complimentary sodas, juices, tea, water and coffee to its flights starting next &#8230; [...]</p>
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		<title>By: Why are airlines raising baggage fees? Because we pay, and here&#8217;s why &#8230;</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-23295</link>
		<dc:creator>Why are airlines raising baggage fees? Because we pay, and here&#8217;s why &#8230;</dc:creator>
		<pubDate>Thu, 27 Aug 2009 18:52:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-23295</guid>
		<description>[...] US Airways decided to start charging for soft drinks. That didn&#8217;t go so well, and the airline eventually reversed itself. Apparently, having clean water on a plane wasn&#8217;t considered optional by most air [...]</description>
		<content:encoded><![CDATA[<p>[...] US Airways decided to start charging for soft drinks. That didn&#8217;t go so well, and the airline eventually reversed itself. Apparently, having clean water on a plane wasn&#8217;t considered optional by most air [...]</p>
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		<title>By: John H</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17823</link>
		<dc:creator>John H</dc:creator>
		<pubDate>Mon, 02 Mar 2009 17:03:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17823</guid>
		<description>Bringing back free drinks will not change my mind about not using US Airways.
Living in PHX,  they and Southwest are the dominant carriers.  But at least Southwest recognizes that customers are #1.
Case in point:  I had two vouchers worth $200 each on US Airways. My wife and I wanted to travel to Charleston.  When I called to use them I was told that the lowest fare that could be quoted by the agent of the phone was almost $200 higher than the internet fare, making my vouchers worthless.  I traveled on Continental for less than US Aiways internet fare and was treated like a valued customer.
US Airways has a LONG ways to go before I ever ever ever fly them again.</description>
		<content:encoded><![CDATA[<p>Bringing back free drinks will not change my mind about not using US Airways.<br />
Living in PHX,  they and Southwest are the dominant carriers.  But at least Southwest recognizes that customers are #1.<br />
Case in point:  I had two vouchers worth $200 each on US Airways. My wife and I wanted to travel to Charleston.  When I called to use them I was told that the lowest fare that could be quoted by the agent of the phone was almost $200 higher than the internet fare, making my vouchers worthless.  I traveled on Continental for less than US Aiways internet fare and was treated like a valued customer.<br />
US Airways has a LONG ways to go before I ever ever ever fly them again.</p>
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		<title>By: David Z</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17737</link>
		<dc:creator>David Z</dc:creator>
		<pubDate>Fri, 27 Feb 2009 05:21:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17737</guid>
		<description>&lt;blockquote&gt;Why can’t they just raise the fares to include all the fees, include everything&lt;/blockquote&gt;

They could, but aren&#039;t many people unwilling to pay them anyway? If US Airways charges $100 more than, say, Southwest for the same date/s and route/s with practically similar times and level of service, who do you think customers will more likely book with?

US Airways, like some if not all other businesses, want to maximize their profit potential. Some are fine with making money up to a certain point, but that&#039;s every business&#039; choice depending on how far they&#039;re willing to push.

It so happens that, also arguably, many people are willing to put up with US Airways&#039; so-called nickleing and diming. I also know some webmasters who bill customers for their time for extra support after building their web sites for a 1-time fee, some of whom complain they&#039;re also being nickled and dimed for that.

And don&#039;t worry, you can levy your &quot;outrageous&quot; fees to US Airways or anyone who &lt;i&gt;chooses&lt;/i&gt; to continue doing business with you. :)</description>
		<content:encoded><![CDATA[<blockquote><p>Why can’t they just raise the fares to include all the fees, include everything</p></blockquote>
<p>They could, but aren&#8217;t many people unwilling to pay them anyway? If US Airways charges $100 more than, say, Southwest for the same date/s and route/s with practically similar times and level of service, who do you think customers will more likely book with?</p>
<p>US Airways, like some if not all other businesses, want to maximize their profit potential. Some are fine with making money up to a certain point, but that&#8217;s every business&#8217; choice depending on how far they&#8217;re willing to push.</p>
<p>It so happens that, also arguably, many people are willing to put up with US Airways&#8217; so-called nickleing and diming. I also know some webmasters who bill customers for their time for extra support after building their web sites for a 1-time fee, some of whom complain they&#8217;re also being nickled and dimed for that.</p>
<p>And don&#8217;t worry, you can levy your &#8220;outrageous&#8221; fees to US Airways or anyone who <i>chooses</i> to continue doing business with you. :)</p>
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		<title>By: Consumer Equalizer</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17730</link>
		<dc:creator>Consumer Equalizer</dc:creator>
		<pubDate>Thu, 26 Feb 2009 21:32:36 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17730</guid>
		<description>Oh how generous of them to decide to beat the consumer slaves on the plane a little less.  

It is NEVER the right business strategy to economically nickel and dime, no HARASS captive consumers.  If they convince themselves in the future it is right because &quot;everyone else is doing it&quot;, that is called collusion, illegal and morally wrong. 

I am right in line with those consumers on here that object to fees galore.  Why can&#039;t they just raise the fares to include all the fees, include everything, and leave people the frick alone on their flight, at the ticket counter, in security, at the gate and on the plane? 

Fees are just an annoying slap in the face.  I don&#039;t want a drink fee, a pillow fee, a clean seat fee, a bathroom fee, a call light fee, a luggage fee, a tarmac fee, booking fee, counter fee, or any other fee.  Do your damn job, take care of people without harassing them, the way it used to be. 

As long as fees continue though, I think as a consumer I should be able to charge incompetence fees, inconvenience fees and rudeness fees right back on the airlines and airline employees personally for all the inconveniences airlines force upon us.   Gee don&#039;t want customers putting fees in YOUR face?  Don&#039;t put fees in theirs.  

Whoever said fees are only for coporations to levy and not for consumers to levy in return?  It&#039;s a business contract - either party can set the terms or change them or levy fees.</description>
		<content:encoded><![CDATA[<p>Oh how generous of them to decide to beat the consumer slaves on the plane a little less.  </p>
<p>It is NEVER the right business strategy to economically nickel and dime, no HARASS captive consumers.  If they convince themselves in the future it is right because &#8220;everyone else is doing it&#8221;, that is called collusion, illegal and morally wrong. </p>
<p>I am right in line with those consumers on here that object to fees galore.  Why can&#8217;t they just raise the fares to include all the fees, include everything, and leave people the frick alone on their flight, at the ticket counter, in security, at the gate and on the plane? </p>
<p>Fees are just an annoying slap in the face.  I don&#8217;t want a drink fee, a pillow fee, a clean seat fee, a bathroom fee, a call light fee, a luggage fee, a tarmac fee, booking fee, counter fee, or any other fee.  Do your damn job, take care of people without harassing them, the way it used to be. </p>
<p>As long as fees continue though, I think as a consumer I should be able to charge incompetence fees, inconvenience fees and rudeness fees right back on the airlines and airline employees personally for all the inconveniences airlines force upon us.   Gee don&#8217;t want customers putting fees in YOUR face?  Don&#8217;t put fees in theirs.  </p>
<p>Whoever said fees are only for coporations to levy and not for consumers to levy in return?  It&#8217;s a business contract &#8211; either party can set the terms or change them or levy fees.</p>
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		<title>By: MoNgo</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17654</link>
		<dc:creator>MoNgo</dc:creator>
		<pubDate>Tue, 24 Feb 2009 22:03:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17654</guid>
		<description>&quot;Boy, these pickles are making me thirsty!&quot;</description>
		<content:encoded><![CDATA[<p>&#8220;Boy, these pickles are making me thirsty!&#8221;</p>
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		<title>By: James</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17653</link>
		<dc:creator>James</dc:creator>
		<pubDate>Tue, 24 Feb 2009 22:01:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17653</guid>
		<description>Whether the decision will improve their image isn&#039;t really the point here as far as I&#039;m concerned. What I like is that someone finally stood up and said this was a stupid decision and changed course. That&#039;s a good start - now if they could only apply that same courage to other issues maybe the airlines wouldn&#039;t be in such trouble.</description>
		<content:encoded><![CDATA[<p>Whether the decision will improve their image isn&#8217;t really the point here as far as I&#8217;m concerned. What I like is that someone finally stood up and said this was a stupid decision and changed course. That&#8217;s a good start &#8211; now if they could only apply that same courage to other issues maybe the airlines wouldn&#8217;t be in such trouble.</p>
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		<title>By: MoNgo</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17652</link>
		<dc:creator>MoNgo</dc:creator>
		<pubDate>Tue, 24 Feb 2009 21:59:11 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17652</guid>
		<description>&quot;What we didn’t know at the time, but later experienced, was that the cabin atmosphere would also improve with fewer carts in the aisles and shorter lines to the lavatories.&quot;  Well, duh.  Here&#039;s another news flash for your paid Industrial (time studies R us) Engineers, from the former head of American Airlines:  You can save millions by eliminating just one pickel slice or one olive from your a la carte salads.

So I can expect a lousy USairways cabin (on which the U.S. flag is painted on backwards) atmospheres of lines to the staph-infected toilet and beverage carts in the aisles, spilling sticky beverages on me 4 ounces at a time, while some old fart interrogates the attendant on the differences between Coke Zero and Diet Coke?
Just stab me with a fork--I&#039;m done!</description>
		<content:encoded><![CDATA[<p>&#8220;What we didn’t know at the time, but later experienced, was that the cabin atmosphere would also improve with fewer carts in the aisles and shorter lines to the lavatories.&#8221;  Well, duh.  Here&#8217;s another news flash for your paid Industrial (time studies R us) Engineers, from the former head of American Airlines:  You can save millions by eliminating just one pickel slice or one olive from your a la carte salads.</p>
<p>So I can expect a lousy USairways cabin (on which the U.S. flag is painted on backwards) atmospheres of lines to the staph-infected toilet and beverage carts in the aisles, spilling sticky beverages on me 4 ounces at a time, while some old fart interrogates the attendant on the differences between Coke Zero and Diet Coke?<br />
Just stab me with a fork&#8211;I&#8217;m done!</p>
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		<title>By: Jay Drew</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17644</link>
		<dc:creator>Jay Drew</dc:creator>
		<pubDate>Tue, 24 Feb 2009 19:59:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17644</guid>
		<description>I recently flew USAir on a triangle trip (SEA-WPB-PHX-SEA). One stop on all three legs, so a total of 6 different airports. I was annoyed by having to pay for beverages on board, but I could handle that by buying a water bottle in the terminal or filling an empty bottle from a water fountain.

What put US Air on my personal no-fly list happened as I was boarding my last segment (LAS-SEA). Trusty rollaboard in tow, I lined up to board. The passenger ahead of me was stopped and informed that he had to check his carryon as it was too large. The agent directed that passenger&#039;s attention to the carryon-bag sizer, which appeared to be pretty beat up; there was tape on the base where the bag outline normally was.

As I handed the agent my boarding pass, I remarked that at least I wouldn&#039;t have that problem, as I&#039;d been flying with my rollaboard for 8 years and it had fit everywhere. He then said &quot;Yeah, about that... I&#039;m giving you a warning this time, but your bag is really too large. We shrank our sizers; the size limit for carry-ons is smaller.&quot;

That&#039;s the last time I fly US Air.</description>
		<content:encoded><![CDATA[<p>I recently flew USAir on a triangle trip (SEA-WPB-PHX-SEA). One stop on all three legs, so a total of 6 different airports. I was annoyed by having to pay for beverages on board, but I could handle that by buying a water bottle in the terminal or filling an empty bottle from a water fountain.</p>
<p>What put US Air on my personal no-fly list happened as I was boarding my last segment (LAS-SEA). Trusty rollaboard in tow, I lined up to board. The passenger ahead of me was stopped and informed that he had to check his carryon as it was too large. The agent directed that passenger&#8217;s attention to the carryon-bag sizer, which appeared to be pretty beat up; there was tape on the base where the bag outline normally was.</p>
<p>As I handed the agent my boarding pass, I remarked that at least I wouldn&#8217;t have that problem, as I&#8217;d been flying with my rollaboard for 8 years and it had fit everywhere. He then said &#8220;Yeah, about that&#8230; I&#8217;m giving you a warning this time, but your bag is really too large. We shrank our sizers; the size limit for carry-ons is smaller.&#8221;</p>
<p>That&#8217;s the last time I fly US Air.</p>
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		<title>By: Dang</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17642</link>
		<dc:creator>Dang</dc:creator>
		<pubDate>Tue, 24 Feb 2009 19:34:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17642</guid>
		<description>Whatever... really surprise USAir still exist.
Logging more than 100,000 miles on different airlines every year, but flight only once in my life with US-Air because my original carrier missed my connection.
USAir profit on the restriction of bringing liquid regulation. It sound like an organized scam.</description>
		<content:encoded><![CDATA[<p>Whatever&#8230; really surprise USAir still exist.<br />
Logging more than 100,000 miles on different airlines every year, but flight only once in my life with US-Air because my original carrier missed my connection.<br />
USAir profit on the restriction of bringing liquid regulation. It sound like an organized scam.</p>
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		<title>By: LeeAnne</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17629</link>
		<dc:creator>LeeAnne</dc:creator>
		<pubDate>Tue, 24 Feb 2009 07:18:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17629</guid>
		<description>&quot;What we didn’t know at the time, but later experienced, was that the cabin atmosphere would also improve with fewer carts in the aisles and shorter lines to the lavatories.&quot;

Um...ew!  So they&#039;re evaluating their service decisions based on...exerting control over our bodily excretion functions?  Wow, that&#039;s taking things a wee bit too far, if you ask me...</description>
		<content:encoded><![CDATA[<p>&#8220;What we didn’t know at the time, but later experienced, was that the cabin atmosphere would also improve with fewer carts in the aisles and shorter lines to the lavatories.&#8221;</p>
<p>Um&#8230;ew!  So they&#8217;re evaluating their service decisions based on&#8230;exerting control over our bodily excretion functions?  Wow, that&#8217;s taking things a wee bit too far, if you ask me&#8230;</p>
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		<title>By: david</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17628</link>
		<dc:creator>david</dc:creator>
		<pubDate>Tue, 24 Feb 2009 07:05:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17628</guid>
		<description>Once they eliminated the movies and music on all flights domestically they lost me.  Charging for water made me crazy.  I needed to take a pill and the FA gave me a cup of ice and told me I could wait for it to melt.  The whole attitude of their personell turns me off.  Paying $50 to go to their board room and having to pay for drinks and internet access lost me.  It will be a cold day in hell I voluntarily fly on US air again.</description>
		<content:encoded><![CDATA[<p>Once they eliminated the movies and music on all flights domestically they lost me.  Charging for water made me crazy.  I needed to take a pill and the FA gave me a cup of ice and told me I could wait for it to melt.  The whole attitude of their personell turns me off.  Paying $50 to go to their board room and having to pay for drinks and internet access lost me.  It will be a cold day in hell I voluntarily fly on US air again.</p>
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		<title>By: Emerson</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17625</link>
		<dc:creator>Emerson</dc:creator>
		<pubDate>Tue, 24 Feb 2009 00:28:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17625</guid>
		<description>USAir has a lot more fence-mending to do!</description>
		<content:encoded><![CDATA[<p>USAir has a lot more fence-mending to do!</p>
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		<title>By: David Z</title>
		<link>http://www.elliott.org/blog/us-airways-backs-down-on-2-soft-drink-charge/comment-page-1/#comment-17622</link>
		<dc:creator>David Z</dc:creator>
		<pubDate>Mon, 23 Feb 2009 23:09:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=5868#comment-17622</guid>
		<description>&lt;blockquote&gt;I say this because the security checkpoints will not allow you to bring beverages on board. so you either go thirsty for who knows how long or you pay an insane markup.&lt;/blockquote&gt;

Then that makes offering free drinks a good thing, don&#039;t you think? :)

It remains to be seen if this upcoming move indeed improve their &quot;image&quot; towards the public. But they have an unenviable responsibility of balancing interests among their fickle-minded prospects, paying customers, arguably hardworking personnel, and investing shareholders.

If anything, this might &quot;challenge&quot; the other airlines to do either the same or something similar...or arguably better. We&#039;ll see.</description>
		<content:encoded><![CDATA[<blockquote><p>I say this because the security checkpoints will not allow you to bring beverages on board. so you either go thirsty for who knows how long or you pay an insane markup.</p></blockquote>
<p>Then that makes offering free drinks a good thing, don&#8217;t you think? :)</p>
<p>It remains to be seen if this upcoming move indeed improve their &#8220;image&#8221; towards the public. But they have an unenviable responsibility of balancing interests among their fickle-minded prospects, paying customers, arguably hardworking personnel, and investing shareholders.</p>
<p>If anything, this might &#8220;challenge&#8221; the other airlines to do either the same or something similar&#8230;or arguably better. We&#8217;ll see.</p>
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