Comments on: US Airways, American top list of most complained-about airlines http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lauren Turley http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-87541 Lauren Turley Sun, 27 Nov 2011 02:14:00 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-87541 My daughter took a US Airways flight 2502 out of Charlotte, NC to Greenville, NC. on 11-26-2011. They were told by the flight crew that the flight was canciled an hour before they were to leave and gave the reason as weather.  I was at home and found out from the airlines that the flight crew arrived late and the flight was only going to be delayed by 15 minutes.  The flight crew told the passengers they could either rent a car or take the bus.  I told my daughter to stay right there and wait for the flight to leave 15 minutes late.  There were several people who left to find other ways to get home.  For the people that left that was a 4 hour drive.  It is a shame that a company of that size would have employees that would lie to those passengers like that.  I will never fly with US airways and would discourage anyone else from flying with them.  If enough people did that maybe the airline will go under and someone else will take over.  Lauren Turley My daughter took a US Airways flight 2502 out of Charlotte, NC to Greenville, NC. on 11-26-2011. They were told by the flight crew that the flight was canciled an hour before they were to leave and gave the reason as weather.  I was at home and found out from the airlines that the flight crew arrived late and the flight was only going to be delayed by 15 minutes.  The flight crew told the passengers they could either rent a car or take the bus.  I told my daughter to stay right there and wait for the flight to leave 15 minutes late.  There were several people who left to find other ways to get home.  For the people that left that was a 4 hour drive.  It is a shame that a company of that size would have employees that would lie to those passengers like that.  I will never fly with US airways and would discourage anyone else from flying with them.  If enough people did that maybe the airline will go under and someone else will take over.  Lauren Turley

]]> By: Lou http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-37392 Lou Sun, 11 Apr 2010 05:10:07 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-37392 I was seated in Row 24 Seat E. Just before the plane reached cruising altitude I got up to go to the lavatory, which was one row back. I was met by the flight attendant who advised me that I could not and must return to my seat, because the fasten seat belt light was one. She gave me no choice and no warning, but merely in a very loud voice, so that at least 3 rows could hear, that I return to my seat. Another passenger, who I later learned was a USAirways employee informed me that the flight attendant acted in a rude and improper manner. I asked another flight attendant, Verna, if she could give me the name of the rude flight attendant, which name she muttered, but which I could not understand. I asked if she could please get me the name of the rude flight attendant from the rude flight attendant, but Verna refused. The rude flight attendant (who was of Asian ethnicity) remained in the back galley and did not come out to give me her name. In fact, being one of the last passengers off of the plane, I noticed she never did appear from behind the galley. I later learned that this same rude flight attendant refused to provide a pregnant passenger with ice to ease her nausea. She told that passenger that she had locked away the ice. Another passenger, who I learned was furloughed by USAirways was aghast at how rude the flight attendant was and how Verna chose to protect her rude colleague, rather than to uphold customer service. Moreover, when my wife and I came out of the airplane the flight crew were not to be found, so I was unable to discuss my displeasure with the pilot or copilot. The flight was an awful experience and because of the rude flight attendant, Verna and the absence of the flight crew, I would make USAirways the last choice for air travel. Give me Southwest Airlines any day over USAirways. The USAirways bankruptcy case should have been a liquidating case and the executive management fired, as the apparent prevailing corporate attitude and policies are reflected in the crew of Flight 603 - the rude flight attendant, Verna and the captain and his crew! I was seated in Row 24 Seat E. Just before the plane reached cruising altitude I got up to go to the lavatory, which was one row back. I was met by the flight attendant who advised me that I could not and must return to my seat, because the fasten seat belt light was one. She gave me no choice and no warning, but merely in a very loud voice, so that at least 3 rows could hear, that I return to my seat. Another passenger, who I later learned was a USAirways employee informed me that the flight attendant acted in a rude and improper manner. I asked another flight attendant, Verna, if she could give me the name of the rude flight attendant, which name she muttered, but which I could not understand. I asked if she could please get me the name of the rude flight attendant from the rude flight attendant, but Verna refused. The rude flight attendant (who was of Asian ethnicity) remained in the back galley and did not come out to give me her name. In fact, being one of the last passengers off of the plane, I noticed she never did appear from behind the galley. I later learned that this same rude flight attendant refused to provide a pregnant passenger with ice to ease her nausea. She told that passenger that she had locked away the ice. Another passenger, who I learned was furloughed by USAirways was aghast at how rude the flight attendant was and how Verna chose to protect her rude colleague, rather than to uphold customer service. Moreover, when my wife and I came out of the airplane the flight crew were not to be found, so I was unable to discuss my displeasure with the pilot or copilot. The flight was an awful experience and because of the rude flight attendant, Verna and the absence of the flight crew, I would make USAirways the last choice for air travel. Give me Southwest Airlines any day over USAirways. The USAirways bankruptcy case should have been a liquidating case and the executive management fired, as the apparent prevailing corporate attitude and policies are reflected in the crew of Flight 603 – the rude flight attendant, Verna and the captain and his crew!

]]> By: GA Reece http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-26405 GA Reece Tue, 03 Nov 2009 12:56:25 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-26405 I took a trip from Indianapolis to Gulfport MS. I had to change planes in CLT . Get a seat with more leg room that was $5.00 charge on one flight and $20.00 for one checked bag. I was supposed has to assisance to take me from one flight to the next. NO One show up. I ended having to buy a one day pass into the US AiR Club to rest back, that I have problems with. The one broard crew were rude and unfriendly. I have American just as bad. the same poor service I took a trip from Indianapolis to Gulfport MS. I had to change planes in CLT . Get a seat with more leg room that was $5.00 charge on one flight and $20.00 for one checked bag. I was supposed has to assisance to take me from one flight to the next. NO One show up. I ended having to buy a one day pass into the US AiR Club to rest back, that I have problems with.
The one broard crew were rude and unfriendly.
I have American just as bad. the same poor service

]]> By: D Smith http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-8067 D Smith Mon, 21 Jan 2008 03:15:17 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-8067 US Airways Express, two flights 6 months apart, same flight, same time, both flights were 3-4 hours late, leaving my wife and I to run through terminals or stand in long lines to get subsequent connecting flights. First time was due to a single safety card being missing. A mechanic had to be called out of bed(5 AM) to inspect the plane and give the OK to fly. Second time due to no pilot to fly the plane (aircraft and First Officer present), and equipment problems delaying backup flight. Difficult to recommend US Air. US Airways Express, two flights 6 months apart, same flight, same time, both flights were 3-4 hours late, leaving my wife and I to run through terminals or stand in long lines to get subsequent connecting flights. First time was due to a single safety card being missing. A mechanic had to be called out of bed(5 AM) to inspect the plane and give the OK to fly. Second time due to no pilot to fly the plane (aircraft and First Officer present), and equipment problems delaying backup flight. Difficult to recommend US Air.

]]> By: Ginger P. http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-7191 Ginger P. Tue, 18 Dec 2007 07:46:03 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-7191 I have a specific complaint for US Airways: scabies. I just got it, and my research says I am not the first. I have a specific complaint for US Airways: scabies. I just got it, and my research says I am not the first.

]]> By: Lawrence Leichtman http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-6968 Lawrence Leichtman Fri, 07 Dec 2007 15:34:47 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-6968 I fly a lot 2-3 round trips monthly. Mainly I fly American, US Air and Southwest. By far US Air is the worst. The surliest work crews, the dirtiest planes and oh by the way luggage lost twice this year alone, once not found until the business trip was over. American can definitely run a close second because they typically fly ancient planes and are often late but so far in the last 8 years no luggage lost. Southwest gets my votes for always flying larger planes, friendly service better on time and no lost luggage. The downside they don't fly everywhere and long trips often require 3 segments instead of 2. I fly a lot 2-3 round trips monthly. Mainly I fly American, US Air and Southwest. By far US Air is the worst. The surliest work crews, the dirtiest planes and oh by the way luggage lost twice this year alone, once not found until the business trip was over. American can definitely run a close second because they typically fly ancient planes and are often late but so far in the last 8 years no luggage lost. Southwest gets my votes for always flying larger planes, friendly service better on time and no lost luggage. The downside they don’t fly everywhere and long trips often require 3 segments instead of 2.

]]> By: MrBadExample http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-6923 MrBadExample Thu, 06 Dec 2007 13:11:28 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-6923 The Department of Transportation (DOT) has a lovely little form to fill out. It's one of the ways you can fight back. The Department of Transportation (DOT) has a lovely little form to fill out. It’s one of the ways you can fight back.

]]> By: Christopher Elliott http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-6919 Christopher Elliott Thu, 06 Dec 2007 10:59:03 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-6919 Those are all here: http://www.elliott.org/category/help/ Those are all here: http://www.elliott.org/category/help/

]]> By: Ruben Olivares http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-6901 Ruben Olivares Thu, 06 Dec 2007 01:01:29 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-6901 A few month ago you published on a MSNBC segment a list of contacts for airlines in case someone needed to make an issue known. The airline's web sites have dedicated to hiding all that information restricting a passenger to 1500 characters and not knowing if the message will be received or not. Please help if at all possible. Thanks and Regards, Ruben Olivares A few month ago you published on a MSNBC segment a list of contacts for airlines in case someone needed to make an issue known. The airline’s web sites have dedicated to hiding all that information restricting a passenger to 1500 characters and not knowing if the message will be received or not.
Please help if at all possible. Thanks and Regards,

Ruben Olivares

]]> By: Michael Senio http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-6850 Michael Senio Wed, 05 Dec 2007 01:45:05 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-6850 Q. What kind of complaints are customers making about USAirways? It makes no sense to say that they get the most complaints without telling us what kinds of complaints. I fly USAirways most of the time (out of Binghamton, NY, USAir probably has 70% of the market) and although I have my gripes, they are no more than my gripes with American, United, or Northwestern. How about putting some meat into these kinds of reports? Thanks, Mike Senio Q. What kind of complaints are customers making about USAirways? It makes no sense to say that they get the most complaints without telling us what kinds of complaints. I fly USAirways most of the time (out of Binghamton, NY, USAir probably has 70% of the market) and although I have my gripes, they are no more than my gripes with American, United, or Northwestern. How about putting some meat into these kinds of reports? Thanks, Mike Senio

]]> By: MrBadExample http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/comment-page-1/#comment-6820 MrBadExample Tue, 04 Dec 2007 17:36:18 +0000 http://www.elliott.org/blog/us-airways-american-top-list-of-most-complained-about-airlines/#comment-6820 US Airways at the top of the list?? OHHHHH The pain, the shock of it all!!! US Airways at the top of the list?? OHHHHH The pain, the shock of it all!!!

]]>