Comments on: United Airlines loses food fight, reverses hot meal plans http://www.elliott.org/blog/united-to-customers-you-value-our-hot-meal-service-in-economy-class-for-international-flights/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Onitsuka Tiger Ultimate 81 http://www.elliott.org/blog/united-to-customers-you-value-our-hot-meal-service-in-economy-class-for-international-flights/comment-page-1/#comment-66914 Onitsuka Tiger Ultimate 81 Fri, 25 Mar 2011 05:23:30 +0000 http://www.elliott.org/?p=5201#comment-66914 I was happy to find this particular web-site.I want to thanks for your precious time for this great learn!! I ACTUALLY absolutely taking advantage of each little this and I've got you bookmarked to check out new things you article. I was happy to find this particular web-site.I want to thanks for your precious time for this great learn!! I ACTUALLY absolutely taking advantage of each little this and I’ve got you bookmarked to check out new things you article.

]]> By: GG http://www.elliott.org/blog/united-to-customers-you-value-our-hot-meal-service-in-economy-class-for-international-flights/comment-page-1/#comment-14428 GG Sun, 07 Sep 2008 03:20:03 +0000 http://www.elliott.org/?p=5201#comment-14428 So far I have been spared the experience of flying a US based airline for tras-Atlantic or trans-Pacific travel. I did fly UA to Canada once. The food they served in first class made me throw up. Now if I have the misfortune to fly UA I buy a burger from the local Mac. Compared to the UA fare, Mac or Taco Bell is certainly gourmet. When are they going to open the US skies to foreign carriers ? So far I have been spared the experience of flying a US based airline for tras-Atlantic or trans-Pacific travel. I did fly UA to Canada once. The food they served in first class made me throw up. Now if I have the misfortune to fly UA I buy a burger from the local Mac. Compared to the UA fare, Mac or Taco Bell is certainly gourmet. When are they going to open the US skies to foreign carriers ?

]]> By: Ed http://www.elliott.org/blog/united-to-customers-you-value-our-hot-meal-service-in-economy-class-for-international-flights/comment-page-1/#comment-14399 Ed Thu, 04 Sep 2008 19:23:37 +0000 http://www.elliott.org/?p=5201#comment-14399 I recently had the oportunity to "test fly" United and Continental on an international flight. United from Dulles to Narita Japan, and Continental from Newark to Hong Kong. To say I was disappointed with United is an understatement. Had I just flown United and never tried Continental, I would have just chalked the experience I had with United as just par for the course...but flying with Continental I found how an international flight is supposed to be. For one, Continental seat spacing is equal to United's "plus" seating. The food on Continental is much better and they give you real metal utensils! Ever try to cut beef with a plastic knife? I also found that the flight attendants on Continental were nicer and had a more pleasant demeaner. A continuation trip from Narita to Hong Kong on NWA was also a pleasure on a nice and big 747! I know that most people will disagree, but I believe that with my recent experience with NWA (round trip to Hawaii earlier this year as well) and Continental, these two carriers are the best carriers I have experienced in the United states since Pan Am! Ed web/gadget guru I recently had the oportunity to “test fly” United and Continental on an international flight. United from Dulles to Narita Japan, and Continental from Newark to Hong Kong. To say I was disappointed with United is an understatement. Had I just flown United and never tried Continental, I would have just chalked the experience I had with United as just par for the course…but flying with Continental I found how an international flight is supposed to be.
For one, Continental seat spacing is equal to United’s “plus” seating. The food on Continental is much better and they give you real metal utensils! Ever try to cut beef with a plastic knife? I also found that the flight attendants on Continental were nicer and had a more pleasant demeaner.
A continuation trip from Narita to Hong Kong on NWA was also a pleasure on a nice and big 747!
I know that most people will disagree, but I believe that with my recent experience with NWA (round trip to Hawaii earlier this year as well) and Continental, these two carriers are the best carriers I have experienced in the United states since Pan Am!
Ed
web/gadget guru

]]> By: DMNews Direct Line » Blog Archive » United Airlines plan never gets off the ground - DMNews Blogs http://www.elliott.org/blog/united-to-customers-you-value-our-hot-meal-service-in-economy-class-for-international-flights/comment-page-1/#comment-14397 DMNews Direct Line » Blog Archive » United Airlines plan never gets off the ground - DMNews Blogs Thu, 04 Sep 2008 16:46:01 +0000 http://www.elliott.org/?p=5201#comment-14397 [...] (For the full letter, check out this posting at Elliott.org.) [...] [...] (For the full letter, check out this posting at Elliott.org.) [...]

]]> By: SirWired http://www.elliott.org/blog/united-to-customers-you-value-our-hot-meal-service-in-economy-class-for-international-flights/comment-page-1/#comment-14368 SirWired Tue, 02 Sep 2008 19:41:53 +0000 http://www.elliott.org/?p=5201#comment-14368 I am stunned beyond words, for two reasons: 1) That a legacy carrier actually listened to its customers and put the kibosh on a customer service rollback due to customer feedback. 2) That United actually needed customer feedback to understand that this was a bad idea. Seriously, do airline executives ever actually fly coach? If they did, I doubt we would have to suffer through the latest round of fees and service rollbacks. If legacy carriers want to start acting like low fare airlines and charge separately for everything other than "not crashing", fine, but they need to ditch the full-service fares, and stop the marketing that pretends like you offer some kind of luxury experience. SirWired I am stunned beyond words, for two reasons:

1) That a legacy carrier actually listened to its customers and put the kibosh on a customer service rollback due to customer feedback.
2) That United actually needed customer feedback to understand that this was a bad idea.

Seriously, do airline executives ever actually fly coach? If they did, I doubt we would have to suffer through the latest round of fees and service rollbacks.

If legacy carriers want to start acting like low fare airlines and charge separately for everything other than “not crashing”, fine, but they need to ditch the full-service fares, and stop the marketing that pretends like you offer some kind of luxury experience.

SirWired

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