Comments on: United Airlines’ “goodwill” certificate doesn’t work — is it a fake?

By: lyle hansen

lyle hansen — Fri, 24 Sep 2010 21:08:27 +0000

i was awarded a $250.00 e-certificate by e-mail..it got erssed
and i would like to use it now …need the certificate number

By: lisa

lisa — Thu, 08 Oct 2009 22:12:59 +0000

I knw what happen because I just did a search and came up with someone telling people how to find valid numbers becasue the fist 7 or so numbers are the same so someone stoled your number

By: Aimee

Aimee — Tue, 09 Dec 2008 22:50:50 +0000

I had this exact problem in October. I had the same error and the same exact response from the customer services reps, one of whom I’m pretty sure wasn’t speaking English. I talked to two reps and finally convinced them to let me talk to a supervisor, not just another rep. After 10 minutes of arguing, they reissued another voucher for the same amount “as a gesture of goodwill”, insisting that it was not their fault that this happened. They even implied that I was trying to scam them by getting a new voucher.

I requested that they take it off the ticket price that should have had the $75 credit to begin with, but they refused. I could only use the $75 if I bought another ticket. I pointed out that I had purchased a ticket less then 2 hours ago, only after which I discovered the dang credit didn’t work, but it was like talking to a wall.

And just to add insult to injury, they lost my luggage twice on that trip.

By: Rama

Rama — Tue, 09 Dec 2008 21:13:06 +0000

The question is whether the $100 certificate works???

By: Bob

Bob — Tue, 09 Dec 2008 15:39:25 +0000

Sometimes the airlines use certificate numbers that are predictable, if you know the pattern. Some nefarious individual may have guessed her certificate # and used before she could.