Comments on: “They tell me that I should have gotten my refund by now” http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Expedia refund (part 2) | Travels Travails http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/comment-page-1/#comment-62739 Expedia refund (part 2) | Travels Travails Fri, 04 Feb 2011 15:47:21 +0000 http://www.elliott.org/?p=8229#comment-62739 [...] tell me that I should have gotten my refund by now” posted on September 3, 2009 in http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/ This entry was posted in Travel and tagged Expedia, Expedia customer service, Expedia refund. [...] [...] tell me that I should have gotten my refund by now” posted on September 3, 2009 in http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/ This entry was posted in Travel and tagged Expedia, Expedia customer service, Expedia refund. [...]

]]> By: missy http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/comment-page-1/#comment-52138 missy Wed, 03 Nov 2010 17:13:37 +0000 http://www.elliott.org/?p=8229#comment-52138 Hi am writting, because am so frustrated with this two companies (DELTA AIR LINES INC, KLM ROYAL DUTCH AIRLINES ) The problem started when i cancelled my booking through Expedia.com because thats where i intially bought the ticket from. The reason for my cancellation was that one leg of the flight was cancelled and they were not able to accomodate me, so i would have to stay at the airport for 24 hours untill the next available flight. i tried to explain to all the companies involved in this matter that they cannot refund my money in the original form of payment because i used a debit card which is no longer active because i closed down that account number. All the companies involved are telling me there is nothing they can do coz the money has to go back in that card which is no longer active. i still want to travel i just need another ticket or a refund so that i can be able to purchase another one. Please help me i would really apreciate if you can be of any kind of help. Thanks regards missy Hi am writting, because am so frustrated with this two companies (DELTA AIR LINES INC, KLM ROYAL DUTCH AIRLINES )
The problem started when i cancelled my booking through Expedia.com because thats where i intially bought the ticket from. The reason for my cancellation was that one leg of the flight was cancelled and they were not able to accomodate me, so i would have to stay at the airport for 24 hours untill the next available flight. i tried to explain to all the companies involved in this matter that they cannot refund my money in the original form of payment because i used a debit card which is no longer active because i closed down that account number. All the companies involved are telling me there is nothing they can do coz the money has to go back in that card which is no longer active. i still want to travel i just need another ticket or a refund so that i can be able to purchase another one. Please help me i would really apreciate if you can be of any kind of help.
Thanks regards missy

]]> By: Indrajit Banerjee http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/comment-page-1/#comment-42936 Indrajit Banerjee Tue, 29 Jun 2010 18:09:52 +0000 http://www.elliott.org/?p=8229#comment-42936 I have been waiting since April 19th, 2010 for a refund from Expedia for a flight from Austin to Paris that was cancelled by TAP airlines. I have spent hours and hours on the phone with Expedia. They keep saying the refund is processed, and it is the credit card company that is delaying the refund. Then when I call the next time, they say the refund was not processed yet, and they are going to do it now. It is extremely frustrating. I have been waiting since April 19th, 2010 for a refund from Expedia for a flight from Austin to Paris that was cancelled by TAP airlines. I have spent hours and hours on the phone with Expedia. They keep saying the refund is processed, and it is the credit card company that is delaying the refund. Then when I call the next time, they say the refund was not processed yet, and they are going to do it now. It is extremely frustrating.

]]> By: Annette http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/comment-page-1/#comment-23801 Annette Sat, 05 Sep 2009 14:11:16 +0000 http://www.elliott.org/?p=8229#comment-23801 There are 3 levels of refunds that have to go on there: Airline to Online Agency, Online Agency to Credit Card, Credit Card to Customer. Each has a time frame within which is must complete the refund, and each is likely to take the maximum time allowed. I worked in a job where we'd occasionally have to process refunds for customers, and it wasn't unusual to get calls from customers asking where their refund was. I'd go into my records and say well you requested the refund on March 3, it was processed here March 5... it's now March 24 so if you don't have you refund yet call your credit card company because we sent it through weeks ago. So if the airline takes a week to process it to the online agency, and the agency takes a month to process it to the credit card, the question is how quickly does the credit card company have to process that refund back to your account? There are 3 levels of refunds that have to go on there: Airline to Online Agency, Online Agency to Credit Card, Credit Card to Customer. Each has a time frame within which is must complete the refund, and each is likely to take the maximum time allowed. I worked in a job where we’d occasionally have to process refunds for customers, and it wasn’t unusual to get calls from customers asking where their refund was. I’d go into my records and say well you requested the refund on March 3, it was processed here March 5… it’s now March 24 so if you don’t have you refund yet call your credit card company because we sent it through weeks ago.

So if the airline takes a week to process it to the online agency, and the agency takes a month to process it to the credit card, the question is how quickly does the credit card company have to process that refund back to your account?

]]> By: Sam http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/comment-page-1/#comment-23793 Sam Sat, 05 Sep 2009 05:06:58 +0000 http://www.elliott.org/?p=8229#comment-23793 I had the same experience with Orbitz and that took well over a year before they finally capitulated and gave me my refund. It went on and on. It seemed a to be a business model of wear me out and he will quit. I had the same experience with Orbitz and that took well over a year before they finally capitulated and gave me my refund. It went on and on. It seemed a to be a business model of wear me out and he will quit.

]]> By: Mike http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/comment-page-1/#comment-23769 Mike Fri, 04 Sep 2009 15:00:44 +0000 http://www.elliott.org/?p=8229#comment-23769 I pretty much automatically dispute the charge after not seeing a refund for seven days... and certainly before the close of the card's billing cycle. I pretty much automatically dispute the charge after not seeing a refund for seven days… and certainly before the close of the card’s billing cycle.

]]> By: Mary http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/comment-page-1/#comment-23762 Mary Fri, 04 Sep 2009 13:28:56 +0000 http://www.elliott.org/?p=8229#comment-23762 You helped me earn some vouchers from United when the price dropped significantly on a trip to Kauai. I traded one voucher in toward another United ticket in April and have yet to see a credit back on my credit card for the $250. It's been 5 months.... There's just no trusting these airlines. You helped me earn some vouchers from United when the price dropped significantly on a trip to Kauai. I traded one voucher in toward another United ticket in April and have yet to see a credit back on my credit card for the $250. It’s been 5 months…. There’s just no trusting these airlines.

]]> By: Monica http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/comment-page-1/#comment-23753 Monica Thu, 03 Sep 2009 23:24:01 +0000 http://www.elliott.org/?p=8229#comment-23753 This is so sad to hear. It takes 2 seconds to take your money, you'd think in we should be entitled to get it back just as quickly. This is so sad to hear. It takes 2 seconds to take your money, you’d think in we should be entitled to get it back just as quickly.

]]> By: David Z http://www.elliott.org/blog/they-tell-me-that-i-should-have-gotten-my-refund-by-now/comment-page-1/#comment-23721 David Z Thu, 03 Sep 2009 15:39:17 +0000 http://www.elliott.org/?p=8229#comment-23721 One word: unacceptable. One word: unacceptable.

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