Comments on: They stepped up to the plate and overpaid for my hotel — now what?

By: Travel News and Stories for 11/09/2009 | U Reader | Your daily news stop station ...

Sat, 14 Nov 2009 23:47:55 +0000

[...] They stepped up to the image and overpaid for my road house — right away what? Dale Nielsen did all he could to endorse his Delta Air Lines moody from Los Angeles to Honolulu. He requisitioned the outing by an online group which offering a presentation of moody report changes. He called his airline. It wasn’t enough. http://www.elliott.org [...]

By: barbie45

barbie45 — Wed, 11 Nov 2009 21:57:05 +0000

Really now; Mr. Nielson is a big boy now. He ought to be able to make his own decisions; if not follow the advice Chris gave you. Who knows you might luck out.

By: Teresa

Teresa — Wed, 11 Nov 2009 20:50:08 +0000

I personally think MeanMeosh’s idea is the best – just shred the check you don’t cash. I’d cash the check from Delta since it seems they dropped the ball, and write a note to Travelocity explaining you will not be cashing their check and explain why. All they would do with the actual returned check is shred it and much more than $122 gets “balanced” at the end of the month anyway if they chose not to do anything with your letter.

By: ajaynejr

ajaynejr — Tue, 10 Nov 2009 01:39:20 +0000

This is just an idea but he should not actually do it unless several other comments favoring this idea have been seen.

1. Cash both checks promptly.
2. Compose at your convenience, taking your own sweet time, this letter: That you received two checks and inviting the two companies to decide between themselves how the duplicate payment will be paid back. Include a deadline after which a 50/50 payment will be done.
3. The letter should be sent no sooner than 30 days from when you cashed the checks and the deadline should be at least 60 days after that.
4. 30 days after the deadline, if no agreement to the contrary was received from both companies, send back the duplicate payment 50/50.

You do not want to send the payment back to one company and a little while later the other company demands its payment back on the grounds that the first company should have paid.

By: Freya

Freya — Sun, 08 Nov 2009 18:40:05 +0000

I think half to travelocity and half to Delta with a letter to each telling what and why.

By: Byron

Byron — Sun, 08 Nov 2009 16:30:01 +0000

I think one of the checks should be returned. I would let both parties know that there were two payments. The travel agency and the airline both acted in good faith and that should be reciprocated.

By: Barry Graham

Barry Graham — Sun, 08 Nov 2009 02:58:30 +0000

Of course they should return what was overpaid.

By: Di

Di — Sun, 08 Nov 2009 02:24:18 +0000

In this case, I would send the check from Travelocity back. It appears that even they weren’t notified of the change, so they couldn’t have been able to notify the customer. Delta, being the provider of service and ultimate receiver of the fare, seems to have dropped the ball as far as making sure the customer (or travel agent) was notified of the time change (as Delta and Northwest are the same company).

By: Gary Leff

Gary Leff — Sun, 08 Nov 2009 00:51:16 +0000

@MeanMeosh – a check generally becomes stale dated after 6 months but I routinely see banks cash 2 year old checks.

By: Gary Leff

Gary Leff — Sun, 08 Nov 2009 00:50:16 +0000

Write back to Delta. Say you appreciate the reimbursement, and their taking ownership of the problem. Say that Travelocity, which booked the tickets, provided reimbursement as well. Now you have received $122 more than your actual expenses, although you also lost much time — both during the trip and in following up. Would it be ok to keep the $122 that Delta sent you?

Write a similar letter to Travelocity.

When no reply comes, or a canned reply, take that as permission to keep the money.