Comments on: The 7 worst airlines http://www.elliott.org/blog/the-7-worst-airlines/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 04:33:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: krishna http://www.elliott.org/blog/the-7-worst-airlines/comment-page-1/#comment-48181 krishna Mon, 20 Sep 2010 01:03:20 +0000 http://beta.elliott.org/photos/the-7-worst-airlines/#comment-48181 continental is the worst always reason # 1- they make you a BIG fine whether you change, modify or cancell the trip, whereas many airline do it for free and credit it for a yr for NO FEE. # 2- tickets are no cheap , rather they take additional baggage fee. many airlines give free baggage facility # 3 - they give cheese burger to people which has meat, when I asked for equivalent food , the hostess asked me to carry my own food. Did I pay any less than others? The whole things makes me real upset for continental services, They are greedy, mean and show no warm regard for their customers. To southwest , I am a loyal customer as they are the best.thanks. continental is the worst always
reason # 1- they make you a BIG fine whether you change, modify or cancell the trip, whereas many airline do it for free and credit it for a yr for NO FEE.
# 2- tickets are no cheap , rather they take additional baggage fee. many airlines give free baggage facility
# 3 – they give cheese burger to people which has meat, when I asked for equivalent food , the hostess asked me to carry my own food. Did I pay any less than others?
The whole things makes me real upset for continental services, They are greedy, mean and show no warm regard for their customers. To southwest , I am a loyal customer as they are the best.thanks.

]]> By: ogechi http://www.elliott.org/blog/the-7-worst-airlines/comment-page-1/#comment-37629 ogechi Thu, 15 Apr 2010 09:53:36 +0000 http://beta.elliott.org/photos/the-7-worst-airlines/#comment-37629 i think your very right wit the list of the worst airlines you listed pls keep doing that great job. i think your very right wit the list of the worst airlines you listed
pls keep doing that great job.

]]> By: Carsen http://www.elliott.org/blog/the-7-worst-airlines/comment-page-1/#comment-33609 Carsen Thu, 11 Feb 2010 03:23:34 +0000 http://beta.elliott.org/photos/the-7-worst-airlines/#comment-33609 These airlines are on this list because they are major airlines. In other words, since these carriers have the most customers, this means that of the 6,000 people polled you will be much more likely to find a dissatisfied customer of one of the major airlines than you would be to find a customer of a low-cost carrier that has a much smaller customer base. What you really need is to randomly poll customers of each airline to find the ratio of satisfied/dissatisfied customers for that airline, then compare those numbers across all airlines. These airlines are on this list because they are major airlines. In other words, since these carriers have the most customers, this means that of the 6,000 people polled you will be much more likely to find a dissatisfied customer of one of the major airlines than you would be to find a customer of a low-cost carrier that has a much smaller customer base.

What you really need is to randomly poll customers of each airline to find the ratio of satisfied/dissatisfied customers for that airline, then compare those numbers across all airlines.

]]> By: TK http://www.elliott.org/blog/the-7-worst-airlines/comment-page-1/#comment-14432 TK Mon, 08 Sep 2008 01:54:35 +0000 http://beta.elliott.org/photos/the-7-worst-airlines/#comment-14432 ... I'd like to see how this list was built because its all wrong. … I’d like to see how this list was built because its all wrong.

]]> By: Colt Cooper http://www.elliott.org/blog/the-7-worst-airlines/comment-page-1/#comment-14059 Colt Cooper Mon, 18 Aug 2008 19:37:41 +0000 http://beta.elliott.org/photos/the-7-worst-airlines/#comment-14059 I'm surprised the list isn't deluged with low-cost airlines (maybe the larger airlines have more surface area and have more history with travelers). Ryanair is ultra-low cost and definitely in the business of human freight so it's understandable that people trash them, however they will remain profitable for years to come. Where's the Airtran's, the JetBlue's (remember the 12 hour hostage crisis)? The fact that this list is underrepresented on the low cost side (at least in the US) speaks to how messed up legacy carriers are. I’m surprised the list isn’t deluged with low-cost airlines (maybe the larger airlines have more surface area and have more history with travelers). Ryanair is ultra-low cost and definitely in the business of human freight so it’s understandable that people trash them, however they will remain profitable for years to come.

Where’s the Airtran’s, the JetBlue’s (remember the 12 hour hostage crisis)? The fact that this list is underrepresented on the low cost side (at least in the US) speaks to how messed up legacy carriers are.

]]> By: Kevin Burrowbridge http://www.elliott.org/blog/the-7-worst-airlines/comment-page-1/#comment-1789 Kevin Burrowbridge Fri, 25 May 2007 04:45:06 +0000 http://beta.elliott.org/photos/the-7-worst-airlines/#comment-1789 I'm shocked that Southwest is #5... I have flown with them for YEARS and think they are great... what's wrong with you people... ha I’m shocked that Southwest is #5… I have flown with them for YEARS and think they are great… what’s wrong with you people… ha

]]> By: Sonia Vining http://www.elliott.org/blog/the-7-worst-airlines/comment-page-1/#comment-1788 Sonia Vining Wed, 22 Nov 2006 16:37:32 +0000 http://beta.elliott.org/photos/the-7-worst-airlines/#comment-1788 It's a sad day when I'm actually grateful that Northwest is only #4. It’s a sad day when I’m actually grateful that Northwest is only #4.

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