So, lets vote with our feet by not patronizing companies that behave like this and help them go away now, politely getting the word out (like this forum) about actual experiences while we gleefully patronize and promote the ones that care about our satisfaction as customers.

Actually the cruise was not a Panama Canal cruise, as the ship was never scheduled to enter the Canal. It was scheduled to dock in Colon for excursions to the Panama Canal but that was it, so the Vacation Guarantee should have applied.

1. This is despicable for Carnival to do to them, contract sneakiness in 5-point font on page 37 or not. If there had been a weather event like a hurricane fine, but obviously lying about engine mechanics, and false advertising should be actionable. If not in small claims court than by the FTC and the correct respective State Attorney General’s offices, both in Florida and the state these folks live in where the purchased.

2. The Anonymous posting Jan 26 at 3:22 – look don’t be a smart-a$$ insulting and blaming the victim. It is real easy for you to lie and say you always read every page of fine print on everything you sign. No, you don’t, you’re lying, you know it and your’e not any better or more perfect than these poor folks. Folks, really why do you want to beat up on other consumers that are rear ended by corporations? How does that help them, you or anyone else? Nobody cares how smarter you think you are. Knock it off.

3. If carnival did this to me, I would wage a Consumer Jihad on the internet, press, etc. against them, on travel review sites, yelp.com, etc. galore. Even if you don’t win in court, you can cost them millions with the right kind of internet campaign. I hope these folks do that! Carnival deserves it!

Scott