Comments on: Spirit contacts revealed: addresses, phone numbers for five people who can help http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: jack penny http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-58895 jack penny Mon, 20 Dec 2010 21:47:18 +0000 http://www.elliott.org/?p=5060#comment-58895 Just a big THANK YOU to all the spirit counter reps at the Ft. Myers airport. Karen, Diane, and Linda...you guys are the best. They are always very helpful and make my trip a lot easier. Thanks girls, you are the best. Just a big THANK YOU to all the spirit counter reps at the Ft. Myers airport. Karen, Diane, and Linda…you guys are the best. They are always very helpful and make my trip a lot easier. Thanks girls, you are the best.

]]> By: Theresa http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-54832 Theresa Fri, 03 Dec 2010 22:33:47 +0000 http://www.elliott.org/?p=5060#comment-54832 here I sit at 5:25 pm on a Friday...I sent an email to Heather Harvey telling her it was extremely important I spoke to her and one of her assistants called me back! I am in shock a FRIDAY night and they still took the interest, concern and time to help me. This was my first dealing w/Spirit Airlines I was helping out a relative that due to domestic violence had to take an earlier flight which caused her to be a "no show" on the first leg of her trip and they canceled her return flight. Long story short...Spirit Airlines stood by my relative and got her and her children back home safely. here I sit at 5:25 pm on a Friday…I sent an email to Heather Harvey telling her it was extremely important I spoke to her and one of her assistants called me back! I am in shock a FRIDAY night and they still took the interest, concern and time to help me. This was my first dealing w/Spirit Airlines I was helping out a relative that due to domestic violence had to take an earlier flight which caused her to be a “no show” on the first leg of her trip and they canceled her return flight. Long story short…Spirit Airlines stood by my relative and got her and her children back home safely.

]]> By: noneya http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-46265 noneya Tue, 24 Aug 2010 19:08:48 +0000 http://www.elliott.org/?p=5060#comment-46265 If you have been a victim of Spirit Airlines in any matter because of hidden fees, and Terms and Conditions not be stated Please lets do something about it! A class action suit could bring some justice on our behalf. Million dollar companies get rich and stay rich because we feel like we don't have a voice. Remember, the power is in the numbers, we can make some noise and get things to change or at least let them know that they can not take advantage of customers! If you have been a victim of Spirit Airlines in any matter because of hidden fees, and Terms and Conditions not be stated Please lets do something about it! A class action suit could bring some justice on our behalf. Million dollar companies get rich and stay rich because we feel like we don’t have a voice. Remember, the power is in the numbers, we can make some noise and get things to change or at least let them know that they can not take advantage of customers!

]]> By: kpo http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-37077 kpo Tue, 06 Apr 2010 05:48:16 +0000 http://www.elliott.org/?p=5060#comment-37077 Thank you for sharing this post. I think that in a company, there should be a customer service part. Thank you for sharing this post. I think that in a company, there should be a customer service part.

]]> By: LEON BURROWS http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-25941 LEON BURROWS Fri, 23 Oct 2009 23:41:08 +0000 http://www.elliott.org/?p=5060#comment-25941 I WOULD LIKE NOT TO BE ENROLLED IN FARE CLUB PLEASE CANCEL PRIOR TO 11/10/2009 OR AUTO RENEWAL DATE . I WOULD LIKE CONFORMATION OF THIS E-MAIL OR WILL TAKE NON-RESPONCE AS CONFORMATION OF CANCELATION PLEASE FOWARD TO SOMEONE WHO CAN HELP THANKS I WOULD LIKE NOT TO BE ENROLLED IN FARE CLUB PLEASE CANCEL PRIOR TO 11/10/2009 OR AUTO RENEWAL DATE . I WOULD LIKE CONFORMATION OF THIS E-MAIL OR WILL TAKE NON-RESPONCE AS CONFORMATION OF CANCELATION PLEASE FOWARD TO SOMEONE WHO CAN HELP THANKS

]]> By: Joanne http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-22304 Joanne Thu, 06 Aug 2009 16:57:46 +0000 http://www.elliott.org/?p=5060#comment-22304 Ignore my last post. I used the phone numbers and email addresses listed on this web page, within 1 hr. I recieved a phone call from Spirit, not only addressing my problems but solved them. I sent my email and cc'd to everyone on the list. I had multiple return calls from Spirit. The customer service rep was delightful. I am grateful for the info on this page, The numbers and emails are still valid. Ignore my last post. I used the phone numbers and email addresses listed on this web page, within 1 hr. I recieved a phone call from Spirit, not only addressing my problems but solved them. I sent my email and cc’d to everyone on the list. I had multiple return calls from Spirit. The customer service rep was delightful. I am grateful for the info on this page, The numbers and emails are still valid.

]]> By: Joanne http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-22262 Joanne Wed, 05 Aug 2009 20:16:08 +0000 http://www.elliott.org/?p=5060#comment-22262 Spirit sucks. Disregarding the fact that you have to pay for luggage, and seat assignment, the customer service is non-existent. Over the years, there have been delays, cancellations, weather issues (claimed by Spirit), and poor service. There is no one to complain too and they dont care. I dont understand English/Indian and they dont understand me. I just switched to Northwest. I got a bag of peanuts and soda, free. Of course I didnt pay $!.00 for my ticket, but then I haven't been able to book that fare with Spirit either. We need to keep emailing these people and let our voice be heard. There is no excuse for poor service and poor public relations. Spirit sucks. Disregarding the fact that you have to pay for luggage, and seat assignment, the customer service is non-existent. Over the years, there have been delays, cancellations, weather issues (claimed by Spirit), and poor service. There is no one to complain too and they dont care. I dont understand English/Indian and they dont understand me. I just switched to Northwest. I got a bag of peanuts and soda, free. Of course I didnt pay $!.00 for my ticket, but then I haven’t been able to book that fare with Spirit either. We need to keep emailing these people and let our voice be heard. There is no excuse for poor service and poor public relations.

]]> By: Samantha http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-21802 Samantha Sat, 25 Jul 2009 13:54:40 +0000 http://www.elliott.org/?p=5060#comment-21802 On July 25,2009 my brother was flying from Florida to O'hare with his two sons, His car broke down and called reservations to see if he can go to a later flight the same day, they say no that he had to purchase a full ticket that there was nothing the can do about it, we talk to everyone and nothing. My brother was coming to see my father that just had surgery. I can not belive this, we were not asking for a refund just some help for him to get here and see our father. What else we can do? Can some one help us? this is alot of money lost. On July 25,2009 my brother was flying from Florida to O’hare with his two sons, His car broke down and called reservations to see if he can go to a later flight the same day, they say no that he had to purchase a full ticket that there was nothing the can do about it, we talk to everyone and nothing. My brother was coming to see my father that just had surgery. I can not belive this, we were not asking for a refund just some help for him to get here and see our father. What else we can do? Can some one help us? this is alot of money lost.

]]> By: Elvira Romano http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-19661 Elvira Romano Sat, 23 May 2009 17:14:47 +0000 http://www.elliott.org/?p=5060#comment-19661 Hello I hope you can give an idea of how I can cancel my membership with Spirit Air. I was'nt able to find any costumer service number where I can do such a thing. I'll apreciate any help. Thank you ,very much. Elvira Hello
I hope you can give an idea of how I can cancel my membership with Spirit Air.
I was’nt able to find any costumer service number where I can do such a thing.
I’ll apreciate any help. Thank you ,very much.
Elvira

]]> By: John McRee http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-17056 John McRee Wed, 04 Feb 2009 15:25:51 +0000 http://www.elliott.org/?p=5060#comment-17056 Spirit's "Buy One Get One" promotion of 1/28 - 1/29/2009 is false advertising. The offer is for flights though 6/17/2009 but NO FLIGHTS are listed on net or at reservation center for Chicage in May or June. Many e-mails to Customer Service result only in being told to comply with "Terms and Conditions" in order to get FREE ticket. IMPOSSIBLE as there are no flghts listed. Spirit’s “Buy One Get One” promotion of 1/28 – 1/29/2009 is false advertising.
The offer is for flights though 6/17/2009 but NO FLIGHTS are listed on net or at reservation center for Chicage in May or June.
Many e-mails to Customer Service result only in being told to comply with “Terms and Conditions” in order to get FREE ticket. IMPOSSIBLE as there are no flghts listed.

]]> By: eve rangai http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-16982 eve rangai Mon, 02 Feb 2009 00:11:17 +0000 http://www.elliott.org/?p=5060#comment-16982 I just bought the $9.00 flyer discount programme and was charged $39.95. I tried in vain to get some costomer service help until I saw your page. I asked for a re imbursement since they would no longer be flying from Trinidad, West Indies. I hoope that I would be successful in my bid. Had I read this page before, I would have been smarter. I am trying very hard to make a booking but in vain. Somebody please help!!!!!! I just bought the $9.00 flyer discount programme and was charged $39.95. I tried
in vain to get some costomer service help until I saw your page. I asked for a re
imbursement since they would no longer be flying from Trinidad, West Indies.
I hoope that I would be successful in my bid. Had I read this page before, I would
have been smarter. I am trying very hard to make a booking but in vain. Somebody
please help!!!!!!

]]> By: Bernice Werner http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-15815 Bernice Werner Sun, 14 Dec 2008 22:04:31 +0000 http://www.elliott.org/?p=5060#comment-15815 My luggage was ruined on a trip from Denver to Ft. Lauderdale...It arrived in a white plastic bag. I was in a hurry meeting my pick-up car and when I opened the plastic bag I was shocked to see how badly the luggage was..I called immediately and got some one in India who did not tell me I had to report what happened in 4 hours..they made it seem like I could go back to the Spirit office at the airport at anytime. I have e-mailed, mailed all the pertinent info and so far no answer...this is the first time in 50 years of flying that I have had such a problem! My luggage was ruined on a trip from Denver to Ft. Lauderdale…It arrived in a white plastic bag. I was in a hurry meeting my pick-up car and when I opened the plastic bag I was shocked to see how badly the luggage was..I called immediately and got some one in India who did not tell me I had to report what happened in 4 hours..they made it seem like I could go back to the Spirit office at the airport at anytime. I have e-mailed, mailed all the pertinent info and so far no answer…this is the first time in 50 years of flying that I have had such a problem!

]]> By: Chris Hays http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-13612 Chris Hays Thu, 24 Jul 2008 19:44:54 +0000 http://www.elliott.org/?p=5060#comment-13612 After 2 months of emails and phone calls I said forget it and went on ahead and filed a complaint with the bbb and began to file one with my credit card which was overcharged. I decided one last try before mailing the complaint to the credit card company. I found this site and made some calls. Of course there was no answer but to my surprise within minutes of leaving a message I recieved a callback. The woman was very helpful and apologetic for everything. We'll see how it turns out as it sometimes takes a couple of billing cycles before it shows. My advice for anyone with problems is to directly contact them. Thank you for this website with names and numbers. After 2 months of emails and phone calls I said forget it and went on ahead and filed a complaint with the bbb and began to file one with my credit card which was overcharged. I decided one last try before mailing the complaint to the credit card company. I found this site and made some calls. Of course there was no answer but to my surprise within minutes of leaving a message I recieved a callback. The woman was very helpful and apologetic for everything. We’ll see how it turns out as it sometimes takes a couple of billing cycles before it shows. My advice for anyone with problems is to directly contact them. Thank you for this website with names and numbers.

]]> By: Ticked Off http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-13611 Ticked Off Thu, 24 Jul 2008 19:41:21 +0000 http://www.elliott.org/?p=5060#comment-13611 Thank you for the contact information regarding personnel at Spirit Airlines. I've already sent plenty of emails after finding the addresses today. Furthermore, thank you for the advise regarding writing a complaint letter, however, I feel that I cannot keep it so nice. I cannot tell you how bad of an experience I've endured recently with Spirit Airlines. This was my first and last flight experience with the company. Thank you for the contact information regarding personnel at Spirit Airlines. I’ve already sent plenty of emails after finding the addresses today. Furthermore, thank you for the advise regarding writing a complaint letter, however, I feel that I cannot keep it so nice. I cannot tell you how bad of an experience I’ve endured recently with Spirit Airlines. This was my first and last flight experience with the company.

]]> By: tricia http://www.elliott.org/blog/spirit-contacts-revealed-addresses-phone-numbers-for-five-people-who-can-help/comment-page-1/#comment-13245 tricia Tue, 08 Jul 2008 18:49:28 +0000 http://www.elliott.org/?p=5060#comment-13245 Just in case any Spirit customers are out there researching the customer service issue, I am here to post an update. I emailed Heather Harvey, who was VERY helpful in resolving my issue. She quickly had a customer service rep. contact me via telephone. They very kindly refunded my original fare amount and issued a credit voucher for the upgrade amount. All in all, I am very impressed with their customer service. I know they have a bad reputation, but I think those of us with positive experiences should also post information. And let's be honest here - it sure doesn't look easy to run a profitable airline these days, take care of customers, and keep things running smoothly. I'm so delighted with Spirit, I'm making a point to book my next ticket with them. Just in case any Spirit customers are out there researching the customer service issue, I am here to post an update.

I emailed Heather Harvey, who was VERY helpful in resolving my issue. She quickly had a customer service rep. contact me via telephone. They very kindly refunded my original fare amount and issued a credit voucher for the upgrade amount.

All in all, I am very impressed with their customer service. I know they have a bad reputation, but I think those of us with positive experiences should also post information. And let’s be honest here – it sure doesn’t look easy to run a profitable airline these days, take care of customers, and keep things running smoothly. I’m so delighted with Spirit, I’m making a point to book my next ticket with them.

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