Comments on: Spirit contacts revealed: addresses, phone numbers for five people who can help

By: LEON BURROWS

LEON BURROWS — Fri, 23 Oct 2009 23:41:08 +0000

I WOULD LIKE NOT TO BE ENROLLED IN FARE CLUB PLEASE CANCEL PRIOR TO 11/10/2009 OR AUTO RENEWAL DATE . I WOULD LIKE CONFORMATION OF THIS E-MAIL OR WILL TAKE NON-RESPONCE AS CONFORMATION OF CANCELATION PLEASE FOWARD TO SOMEONE WHO CAN HELP THANKS

By: Joanne

Joanne — Thu, 06 Aug 2009 16:57:46 +0000

Ignore my last post. I used the phone numbers and email addresses listed on this web page, within 1 hr. I recieved a phone call from Spirit, not only addressing my problems but solved them. I sent my email and cc’d to everyone on the list. I had multiple return calls from Spirit. The customer service rep was delightful. I am grateful for the info on this page, The numbers and emails are still valid.

By: Joanne

Joanne — Wed, 05 Aug 2009 20:16:08 +0000

Spirit sucks. Disregarding the fact that you have to pay for luggage, and seat assignment, the customer service is non-existent. Over the years, there have been delays, cancellations, weather issues (claimed by Spirit), and poor service. There is no one to complain too and they dont care. I dont understand English/Indian and they dont understand me. I just switched to Northwest. I got a bag of peanuts and soda, free. Of course I didnt pay $!.00 for my ticket, but then I haven’t been able to book that fare with Spirit either. We need to keep emailing these people and let our voice be heard. There is no excuse for poor service and poor public relations.

By: Samantha

Samantha — Sat, 25 Jul 2009 13:54:40 +0000

On July 25,2009 my brother was flying from Florida to O’hare with his two sons, His car broke down and called reservations to see if he can go to a later flight the same day, they say no that he had to purchase a full ticket that there was nothing the can do about it, we talk to everyone and nothing. My brother was coming to see my father that just had surgery. I can not belive this, we were not asking for a refund just some help for him to get here and see our father. What else we can do? Can some one help us? this is alot of money lost.

By: Elvira Romano

Elvira Romano — Sat, 23 May 2009 17:14:47 +0000

Hello
I hope you can give an idea of how I can cancel my membership with Spirit Air.
I was’nt able to find any costumer service number where I can do such a thing.
I’ll apreciate any help. Thank you ,very much.
Elvira

By: John McRee

John McRee — Wed, 04 Feb 2009 15:25:51 +0000

Spirit’s “Buy One Get One” promotion of 1/28 – 1/29/2009 is false advertising.
The offer is for flights though 6/17/2009 but NO FLIGHTS are listed on net or at reservation center for Chicage in May or June.
Many e-mails to Customer Service result only in being told to comply with “Terms and Conditions” in order to get FREE ticket. IMPOSSIBLE as there are no flghts listed.

By: eve rangai

eve rangai — Mon, 02 Feb 2009 00:11:17 +0000

I just bought the $9.00 flyer discount programme and was charged $39.95. I tried
in vain to get some costomer service help until I saw your page. I asked for a re
imbursement since they would no longer be flying from Trinidad, West Indies.
I hoope that I would be successful in my bid. Had I read this page before, I would
have been smarter. I am trying very hard to make a booking but in vain. Somebody
please help!!!!!!

By: Bernice Werner

Bernice Werner — Sun, 14 Dec 2008 22:04:31 +0000

My luggage was ruined on a trip from Denver to Ft. Lauderdale…It arrived in a white plastic bag. I was in a hurry meeting my pick-up car and when I opened the plastic bag I was shocked to see how badly the luggage was..I called immediately and got some one in India who did not tell me I had to report what happened in 4 hours..they made it seem like I could go back to the Spirit office at the airport at anytime. I have e-mailed, mailed all the pertinent info and so far no answer…this is the first time in 50 years of flying that I have had such a problem!

By: Chris Hays

Chris Hays — Thu, 24 Jul 2008 19:44:54 +0000

After 2 months of emails and phone calls I said forget it and went on ahead and filed a complaint with the bbb and began to file one with my credit card which was overcharged. I decided one last try before mailing the complaint to the credit card company. I found this site and made some calls. Of course there was no answer but to my surprise within minutes of leaving a message I recieved a callback. The woman was very helpful and apologetic for everything. We’ll see how it turns out as it sometimes takes a couple of billing cycles before it shows. My advice for anyone with problems is to directly contact them. Thank you for this website with names and numbers.

By: Ticked Off

Ticked Off — Thu, 24 Jul 2008 19:41:21 +0000

Thank you for the contact information regarding personnel at Spirit Airlines. I’ve already sent plenty of emails after finding the addresses today. Furthermore, thank you for the advise regarding writing a complaint letter, however, I feel that I cannot keep it so nice. I cannot tell you how bad of an experience I’ve endured recently with Spirit Airlines. This was my first and last flight experience with the company.