Comments on: “Spirit Airlines is customer service oriented”

By: Frederick

Frederick — Thu, 05 Jan 2012 21:52:00 +0000

I suggest you report them to the Consumer Financial Protection Bureau – http://www.consumerfinance.gov – and your congressional representative. Clearly, they are getting away with legal loopholes, and those need to be plugged up. Please help!

By: Jane

Jane — Wed, 07 Dec 2011 20:44:00 +0000

Spirit Airlines customer service is the WORST! Their Spirit Miles obtained when using their credit card is a scam. STAY AWAY FROM THEM! They change credit card companies and expect you to change with them leaving you with more credit cards to overextend yourself with. When I told them I would not follow them around getting a new credit card every time they changed banks they said I would have to use my free miles as if it was peak time. All because I wouldn’t get yet another one of their credit cards. SCAM! SPIRIT AIRLINES DOES NOT HONOR THEIR WORD! I spent over $10,000.00 to get miles on their master card and can’t use them.

By: Rmad189409

Rmad189409 — Mon, 12 Sep 2011 18:58:00 +0000

I do not think it is possible to have a worse airlines than spirit, who nickels and dimes there customers to death and in the end after you have to pay to pick a seat and pay to carry on a bag, is no cheaper than any airline out there. Also there maintaince seems to be not the best as it seems there planes are always breaking down and there employees ar the rudest and most uninformed I have ever seen. They are a disgrace to the travel industry and the executive team that allows this to happen should be thrown to the street jobless. They will not even speak with an unhappy customert, they just tell you to send a letter. They should be asahmed of themselves.

By: BRodenbaugh

BRodenbaugh — Tue, 30 Aug 2011 19:08:00 +0000

I wrote a letter to Spirit’s Corporate Consumer Affairs on Augst 10th regarding a complaint about not receiving my points for getting the Free Spirit Master card last February. Still no points on my account and also have not heard from Corporate Consumer Affairs.

By: S. D.

S. D. — Mon, 30 May 2011 00:02:00 +0000

please post an email so the myriads of unwitting spirit ‘customers’ can join your class action. at the very best, it’s false advertising; at the worst, out and out fraud. a year later, i’m being charged 60 bucks- not only wasn’t i contacted, but the price went up! we need to stop this; it’s ridiculous already.

By: Llucky0702

Llucky0702 — Mon, 16 May 2011 16:52:00 +0000

We have spent three weeks tryin g to get someone in the Groups Department at Spirit Airlines to contact us to no avail. They have 9 emails that no one at Spirit has responded to.. Is That customer Service???

By: George Miami

George Miami — Wed, 08 Sep 2010 16:19:43 +0000

I received the awful surprise to find a charge for $39.95 for the automatic renewal of the $9 fare club membership. I have onle flown once with this airlines about a year ago and at the time I canceled the $9 membership about a month after I took my one and only flight with Spirit. I thought it was just a mistake and will be easy to fix. I called Spirit airlines and talked to the supervisor “Ricky Spencer” he was “sorry to informed me that those fees are not refundable”. I’ve told him that I was not requesting a refund for I DID NOT AUTHORIZED THIS TRANSACTION. This whole transaction was fraudulent. I explained this situation several time to no avail. Ricky was simply not going to give me my money back.

So I filed a complaint with:
Better Business Bureau in Florida
The Department of Transportation
The State Attorney’s office in Florida

I called my bank and place a dispute to get my money back, I had to cancel my ATM debit card and get a new one with new numbers to prevent Spirt to keep on stealing money from my bank account.

To this day Spirit has refuse to acknowledge my situation nor resolve this dispute in an amicable way.

I’m currently shopping around for an attorney and gathering other consumers with the same situation to file a class action lawsuit.

George in Miami

By: Norm Bone

Norm Bone — Thu, 19 Aug 2010 06:54:35 +0000

I just sent an in depth report about my latest encounter with Spirit…apparently it did not make it thru….it was fugly! Contact me @ my e-mail address of tangolsu@verizion,net if you may want the sordid details.

By: Norman B.

Norman B. — Thu, 19 Aug 2010 06:43:52 +0000

What a joke this airline has become!!! Have been flying this airline(?) for over 8 years and it has become the laughinging stock of the industry. July 1, 2010 was the worst experience…flight# 348 from Tampa to ACY…what a joke that tuned out to be in all respects. Upon check in, was advised that the flight was going to be about 7 hours late and my carry on bag would be unlikely to go aboard due to over booking…it met the size creteria easily…they charged me $25 for checking it and then at the gate they advised all that if they had a bag and wanted to check the carry on, they could do same at NO CHARGE. Was denied a refund. Still have not received a promised $100 credit for all the inconveince despite numerous calls to India and other calls to who knows where. I missed my ride form ACY, missed my grandfathers 100th birthday party, had to stay in cheap motel, taxii ride to same, next day transportation to Pine Beach and a lot of grief. Not a word from Spirit Airlines!!!! Oh, I almost forgot…lady passenger next to me, that I had to pay extra for my window seat, had a small dog that barked almost the entire 2hour 20 minute flight and was very obese and insisted on raising the seat arm so that she could fit her lard ass into my space. Besides that, she smelled as if she had not bathed in weeks. All that for a $100 credit that I did not receive!!! One can only imagine how bad that women smelled while she over took my seat with her girth….flight attendents did nothing despite my complaints. Put me on a commercial for a rival airline, please!!!

By: Stephanie Cash

Stephanie Cash — Wed, 02 Jun 2010 12:07:03 +0000

Has anyone actually successfully unsubscribed from that ripoff $39.99 “$9 fare club membership?” Sorry, Calee, but the instructions from Spirit’s renewal e-mail and from the site that you pasted in above do not correspond at all to what you find when you try it. In fact, you just get back to the same instructions to select the same nonexistent choices! I guess I’ll be forced to write them an ink-on-paper letter. They warn it will take 4 to 6 weeks to cancel, by which time I’m sure they will have helped themselves to my credit card. This time I’ll send copies to the New Jersey department of consumer protection and my state Assemblyman, as well as my credit card company. I only flew on them once, in the fall of 2008, and thought I had unsubscribed last year by writing them a stiff e-mail, but evidently not. To judge by the many complaints, this airline is about the worst ongoing consumer fraud I have ever seen in operation in the United States.

By: Gladys

Gladys — Mon, 05 Apr 2010 19:44:33 +0000

I took a flight with Spirit Airlines on April 3, 2010 from Orlando to Puerto Rico (It is a domestic flight), and I had purchased 4 of the 6 seats of my reservation. At the airport, they said they had assigned me front seats (row 6) for 3 persons of my group because of a recent surgery he noticed I had had, leaving the other on the back, I said: Ok, even better, thanks. When I entered the airplane I noticed that row 25 was before tha last one and that wasn’t the one that I have purchased. I made the claim, but they said I had to do that at the counter or call to customer service. Because I didn’t remembered at the counter the row that I was purchased (it was 19, actually) the rest of my family has to seat at the end of the rows. Why would I had doubted from the people at the counter if I had purchased the seats in advance? I called customer service and they said there was nothing they could do, not even a partial reimbursement. I know it was only $32, but, Is this fair? I paid in advance for nothing. I will never fly again with Spirit.

By: Jeff Whitaker

Jeff Whitaker — Thu, 25 Feb 2010 04:49:18 +0000

Here is what posted tonight on my blog:

So what separates excellent customer service from poor customer service? I’m the first to acknowledge that things don’t always go as planned. Things happen. It’s how a company reacts that separates excellent customer service from poor.
Example: Last week, an AirTran Flight I was scheduled to fly on was delayed for 5 hours. Not only did a representative call personally to inform, they offered a free round trip ticket good for one year any place AirTran goes. Didn’t ask for it. They just did it.
Contrast this to tonight where I’m writing this from Orlando as I sit and await Spirit Air. This flight has been delayed twice. They knew it at some point and didn’t call, no contact until we checked our bags. To make matters worse, it’s very late at night. So far, no offer of a free ticket, refund, hotel accomidation, no coffee, meal voucher …. NOTHING!
So, in a world where Facebook, Twitter and a blog can spread the word as fast as you can hit “publish”, a company should realize now more than ever the importance of excellent customer service. I just don’t get it. Having taught courses in marketing, media and public relations for years, I can tell you that poor customer service is like a wildfire and as such is very hard to contain once it spreads. You can spend millions of dollars telling everyone how “good you are”, but it means nothing if you can’t back up the claims when it really counts.
Oh, and I have a radio talk show I can also use as a forum. Hummmm. Wonder what my topic will be on the next show?

By: Diana

Diana — Tue, 23 Feb 2010 19:38:26 +0000

The $9 Fare Club is nothing but a scam. We live in Detroit, yet there has been absolutely no discount flights to and from there for the past seveal months. What did we pay for? Their people are rude, their service is poor, their continuous fees don’t make it worth it. The government needs to step in and start fining these companies with these scams.

By: Suvash Barua

Suvash Barua — Sat, 23 Jan 2010 13:17:20 +0000

I have cancelled the membership years ago and still being charged on my credit card.Nobody is available to clarify the situation and nobody give a damn about it except cheating people who does not checked their credit card statement. I hope somebody will be gracious enough to reply and cxl my membership.

By: George Shipman

George Shipman — Tue, 19 Jan 2010 22:55:38 +0000

Spirit airlines I arrived at the ticket booth at 5am when i tried to check my baggage I was told that there was a baggage embarrgo and I could only check one bag. Here I am in the middle of the lobby dumping out my two bags in the floor trying to consolidate what I had to have to survive my 90 days in Costa Rica. I asked why and was told it was because of the Terrorists, I later found out that it was only Spiritair. Now I personally think it was spirit airlines at fault (not me). Do they know this is awonderful world of W.W.W. I would hate to Blog all of my friends at YTB which is a growing Travel Buisness which is the largest unknow travel buisness in the world.Further I would like to know why the FFA is not doing their part of temporary suspending their flights until they settle all of the complaints they have against them. I notice most of these complaints are over two years old. Should we all get togeather and bring a class action lawsuit on our behave? My email is madmustanggeorge@yahoo.com