Comments on: Spirit Airlines eliminates its customer service department

By: Millenniumproperty

Millenniumproperty — Tue, 18 Oct 2011 01:57:00 +0000

m very disapointed haw work castomer service.I call to castomer service four time and mananger hangap the phone,to not ansver question.

By: Here’s The Latest Attempt By Spirit Airlines To Exploit Events In The News « Tax Australia

Sat, 15 Oct 2011 15:14:56 +0000

[...] and knows how to grab your attention. It's a cheap alternative, and has a steadily growing reputation for having crappy customer service and having fees for seemingly every little thing. The ads usually don't explicitly take a side [...]

By: Medmurphy

Medmurphy — Fri, 09 Sep 2011 15:37:00 +0000

We flew San Jose, CR to Ft. Lauderdale on Spirit Aug 31st and tried to checkin our baggage online 24 hours before. It was not possible, the website was not responding correctly and finally we checked in our bags (two checkin and one overhead) and was charged $120 at the counter. I told the Spirit employee I was not happy and he said that the website indeed was not responding but to pay the full price and then collect from the company later. Ye, right !!! what choice did we have, so now I find there is no customer service, this company heavily sucks but it’s still cheaper, what can I say.

By: atc_av8er

atc_av8er — Wed, 07 Sep 2011 06:42:00 +0000

Just in case someone is looking to e-mail them, the address is first name.last name@spirit.com

By: Jeannine

Jeannine — Wed, 17 Aug 2011 15:31:00 +0000

I’ve just recently been scammed by Spirit Airlines. When I went to make the reservations I was told that it didn’t go thru. My debit card has now been charged with $1533.00. I called and they told me they would issue a credit and send my bank an email confirming. My bank hasn’t received the email and I haven’t received the credit. I’m calling again now, on hold for 15 minutes so far. I can only hope this is a temporary scam.

By: liz

liz — Sun, 29 May 2011 01:58:00 +0000

Reading the remarks about Spirit Airline’s cutbacks i can vouch for the elimination of the customer service department, i was on hold for two and half hours and no one picked up. I finally wrote an email to the corporate office but doubt that it will ever be looked at or answered. Another airlines signing off.

By: NUNZIE J MOLLICONE

NUNZIE J MOLLICONE — Wed, 02 Feb 2011 22:36:10 +0000

CORPORATE CONSUMER AFFAIRS,SPIRIT AIRLINES,ATT:KARIANNE SILVA, I NUNZIE J MOLLICONE AM STILL WAITING FOR A CREDIT OF $197.00 THAT YOUR REP SAID IWOULD BE GETTING REFUNDED $100 FOR AN ESCORT THAT I PAID $200 FOR MY MINOR GRANDAUGHTER ANNMARIE PAPADOPOULOS FOR A ROUNDTRIP TICKET FROM ACY TO TPA ,THE RETURN FLIGHT HAD BEEN CANCELLED IN TIME AND TY YOUR REP,SAID THAT CREDIT WAS FOR $97 FOR A TOTAL OF $197.CREDIT WOULD TAKE ONE WEEK TO 10DAYS.BACK TO MY DISCOVER CARD.CONF#D1PYVL DEC.4TH AND DEC 9TH 2019

By: Summer Camps

Summer Camps — Sat, 30 Oct 2010 00:30:30 +0000

Maybe you should change the page name title Spirit Airlines eliminates its customer service department to something more generic for your subject you write. I enjoyed the blog post yet.

By: sheila tropp

sheila tropp — Wed, 22 Sep 2010 20:26:15 +0000

wecannot get a conformation on the flights i booked cannot get to speak to a customer dservice in the mirimar office in florida when you call to book a flight and tlk to someone you can never understand them im not against people in india but you cannot understand them i called 8 times before someone said the email was 1 letter off even though i spelled it 8 times where can we call to speak to a customer service person in florida who speaks english and the email you give out is no good ialso took out insurance and dont know whether it was confirmed our confo numbers arex4p7jf and n8g74t please respond either to email and phone 954 6834159 also a letter would be nice 11421 nw 39 place sunrise fl 33323 please include phone number for customer service with extension of person to talk to not just a phone number with no options or place to leave message which never gets returned we are loyal flyers when we do fly dont let us change our choices

By: geegee beatty

geegee beatty — Thu, 19 Aug 2010 01:25:45 +0000

I have been on the phone for 49 minutes waiting to make a reservation
for the $9 Club. THERE IS NO CUSTOMER SERVICE. THEY JUST
PUT YOU ON A SPEAKER AND THAT IS IT.

We hung up and called back to make a REGULAR RESERVATION and LOW AND BEHOLD THEY ANSWERED. We asked to make the $9.00
reservation and they said you will have to go back on hold and wait.
IT NOW IS 52 MINUTES AND I AM TYPING THIS AS I AM ON
HOLD.

WHY DONT WE ALL REPORT THEM TO CONSUMERS AFFAIRS FOR
MISS LEADING ADVERTISING AND MARKETING.

By: traci messenger

traci messenger — Thu, 15 Jul 2010 12:13:38 +0000

Sitting here waiting to see when my son arrives after being on an 8 hr flight, he’s told by the attendent, you’ll miss your next flight(at 7am) so it’ll put you alittle behind heres your flight for 8:15-oops he forgot to say 8:15PM!! Try 13 hrs behind!!! Get on web site to see whats happening and its “down” call phone #, cant understand service personal who gets angry, because I can’t understand him so he yells. He said he’d fly standby, but the service desk@ spirit says your bags scheduled for the 8:15 pm. I will never schedule w/spirit along w/anyone I know. I wonder w/all the incompetence of the support line(if you call it “support”) How competent are your pilots? Never mind, I’m never using your carrier again anyways-

By: Beth Schulte

Beth Schulte — Sun, 30 May 2010 05:36:06 +0000

Spirit Airlines customer support is horrible. Spirt overbooks a flight and I kindly give them my seat so a child can travel with her parents. I spent 11 hours in the airport for which they gave me a travel voucher.

When I need to use the voucher to attend a funeral – even though there were seats they would not let me use my voucher.

WAY TO GO SPIRIT…WON’T USE YOU AGAIN.

By: James Russo

James Russo — Sat, 15 May 2010 15:06:19 +0000

The spirit airline operation is a scam and a scumbag ripoff,0peration. I am taking them to court. for scamming me. out of booking fees. I booked two tickiets via teliphone contact. because their web site crashed in the middle of booking the fares. I thought I was talking to customer Serivce. but It was a scumbag trtavel agent. who they contract out to scam peopl.e the low life scumbag name is Corey. he charged me double to book one flight .my wife and child. I tried making a complaint but they have no web address for customer service. anyway ,I am making a formal complaint to the FAA and the Florida Attorney General for Fraud. and also a small claims waarrant for fraud and deceptive practices; Even If i DONT WIN .I WILL FORCE THEM TO SPEND MONEY ON LEGAL FEES. I HOPE THEY GO BANKRUPT. OR WORSE. THEY SHOULD INVESTIGATE THE SCUMBAG CEO. THE GUY YOU SEE ON THEIR TV AD .,HIDING IN A STORAAGE COMPARTMENT ON THE PLANE. THATS PROBALBY WHERE HE CONDUCTS HIS BUSINESS. THEY TAKE HIM OUT ,WHEN HE HAS TO GO TO THE jOHN. A TERRIBLE OPERATION. EVEN PERSON I HAVE MET AT SPIRIT IS INCOMPETENT. MORONS.

By: sheree neymour

sheree neymour — Thu, 22 Apr 2010 02:50:59 +0000

the customer service here really sucks I just recenly enrolled in the$9 fan club I was having problems with my computer and while fixing my toddler mistakenly pressed the cancellation . I tried everything to have it rectified I just had my visa charged for 35.99 they refuse to rectify my problem I payed for a service I cant use and they have my money this is fraud. shame on youSpirit Airlines.
I am going to the media with this.

so not fair

By: EvelynDay

EvelynDay — Tue, 06 Apr 2010 20:47:10 +0000

I AM ASKING WHO YOU CAN DIRECT ME TO. I AM A $9 CLUB MEMBER (#103341151). Whenever I book a flight in the past 5 months…it will not allow me the $9 club price. Why???? Thank You for your help in this matter.