Comments on: Spirit Airlines eliminates its customer service department

By: Vin

Vin — Tue, 19 Jan 2010 19:10:31 +0000

Don’t do it.

On top of fees that you don’t expect, 20$ a bag to check in, and 16$ to purchase each seat in advance so you can sit next to your spouse … there’s no bargain here. Go Jet Blue and smile.

By: Honatan

Honatan — Tue, 24 Nov 2009 18:23:03 +0000

I’ve just bought my ticket via spirit.com… for any reason I did not choose to buy the insurance (the website allows you to buy it within 24 hours of the purchase)

later I notice something’s missing…. OH I read all of this articles, so the panic came to me…I quickly wrote to their online cust service unffortunately I was told there’s no time to buy any insurance, the lady said have a nice trip…..

For my side, I was browsing my last connection (about 6 days later of my purchase) guess what !!!! IT WAS POSSIBLE TO BUY MY INSURANCE, reloading the same online receipt ! it cost me 12 bucks….. my trip is going to be the next Dec 5th… hope no to have to use it, but as they remind: “travel with peace of mind” with spirit…

Thank You,
and greetings from Dominican Republic.

By: Agnes L. Ruffin

Agnes L. Ruffin — Tue, 18 Aug 2009 02:02:08 +0000

Dear Sir,
This airline has a big communication problem. I just got back from a trip to from Las Vegas to New York. I booked my flight online and requested wheelchair round trip. The outbound flight was no problem. The inbound flight there were lots of problems. The flt from LaGuardia was OK, but the flt from Florida was filled with problems. Iwas brought to the wrong gate and asked serval times about the gate. Not only was there a gate changed but a terminal changed as well. I had a four hour lay over and there was no representative at any of the Spirit Airline gates at the next terminal . No record of my flt on the monitor until an hour before my flt was to take off. I asked the gate person when she got there that I needed to go to the bathroom and she never call for a wheelchair attendant for me. I was the first one at the gate and was boarded last and when I got to Las Vegas they told me my wheelchair was there and when I got up to go to the door they had let someone take my wheelchair. I had to wait and the the wheelchair attendant told me I had to wait until they cleared the plane. Don’t the stewardsor flight attendant get a list of the passengers that order a wheelchair or send people to meet the plane to help passengers that have connecting flights. I’m a dissatistified customer since my first flight was so much better and a new customer and will probably never use this airline again. My record locato was NY7KTQ and the date was August 11,2009 outbound flt. and return was August 15, 2009. This airline needs to do better. Thanking you in advance for seeing into this matter or situation.

By: arge

arge — Thu, 06 Aug 2009 16:39:46 +0000

SPIRIT AIRLINES should dissapear, they said they are cheap but the reality is they love to rip people off as a frustrated customer we should stop them not fall into their tramp. Please. people Wake Up!

By: Arge

Arge — Thu, 06 Aug 2009 16:33:28 +0000

I flew to my country last year for my kids vacation that turned out a nightmare. I bought the tickets with Spirit Airlines and cost the double. I bought 5 tickets for 2,000 some dollars the night we supposed to fly back they told me I lost my fly and I explained them but they said it was my fault, I tole them if I can pay a fee if was my mistake they told me no I have to buy new tickets that nightmare vacation cost me around 5,000 total I still owe money to the Bank that I never had a debt like that. I would not recommend these people, you think you will save money but it is not true, happened to many people that night they have to buy new tickets. don’t let these people rip off others! Pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeee

By: Julie Baker

Julie Baker — Sun, 02 Aug 2009 23:22:21 +0000

I just flew from Tampa to Detroit and back again. We have flown with Airtran, Southwest and Northwest airlines. I have NEVER been in such a dirty plane in all of my trips back and forth. On our trip to Detroit when we were getting into our seat I looked down and saw chips and pretzels smashed all over the carpet and upon looking in the magazine compartment in the seat in front of me I found old juice boxes that were empty from who knows how many flights ago. On our return flight there were used kleenex all over the floor ( sure hope I don’t get sick ) and when I went to look at their magazine it was stuck to the emergency instructions with old gum. Of course, no need for the instructions because you are so packed in you could never get into an emergency tuck if needed. My husband is 6′3″ and each way we had to choose an aisle seat – he couldn’t fit in a middle or window seat. No wonder they don’t “serve” their drinks or snacks as other airlines do – they can’t push a cart down the aisle !! Don’t try to stand after the plane has landed cuz there is no place to stand by your seat – you have to lean on the back of your seat cuz there is no room to stand straight up. I will NEVER fly with Spirit again and strongly advise others not to. Oh yeah – Airbus means one step up from a bus trip.

By: D.W. Gerber

D.W. Gerber — Fri, 31 Jul 2009 18:20:15 +0000

I have flown with Spirit for years and many, many flights. And in the past year I’ve been flying 2 to 3 flights per month on average. I never been delayed, I have never been cancelled. I book strictly through their website and have never had any problems.
I needed to fly round trip on Southwest in one day for a business meeting, both flights were cancelled which tooks literally hours for me to rebook via telephone and move from direct flights to additional stops. Southwest said “sorry and there’s no additional fee” – gee, lucky me.
Everything is subjective.

By: Marilyn Barreto Adorno

Marilyn Barreto Adorno — Tue, 14 Jul 2009 15:27:59 +0000

ON monday july, 13, 2009 am suposed to take a plane from orlando florida to san juan puerto rico an the people from spirit airlines dont let me take my fligth because is over board for me is desrespectful because i buy my ticket 3 months ago an i have a signed seat. the most i cant belive is they want me to pay for another ticket when this situation is not my fault and also i wait 3 more hours seen the 3 am to take a stand by ticket and do the same thing. so i hope sipirit take care of this situation because for me is not acceptable an i meaned!!!.

By: s. buonomo

s. buonomo — Mon, 13 Jul 2009 22:12:41 +0000

Recently flew spirit and at departure time, flight was delayed – supposedly plane i was to board was international flight and weather was extremely inclement. However, no formal announcement made as to why flight back to A.C. was delayed for almost l hour. Where flight was going to depart also was unannounced. Attendant at site was arrogant and attempting to answer questions while putting data into computer for another flight. Travel guard was purchased. When trying to settle a claim, Travel guard told me to contact Spirit. Spirit told me to contact Travel guard. To date, I have not been able to speak with customer service. You get what you pay for!

By: Gary Waters

Gary Waters — Wed, 01 Jul 2009 00:55:08 +0000

Real strange about customer service I tried to email Harvey, mentioned above as a customer service representative and it was returned. Harvey gave his email address the first part of June and now no one can reach him.
I just want to add VERY, VERY, terrible customer service. Most of the operators are of non-english origin and VERY difficult to understand. I wonder if their phone service is out of India like many….Good flights if you can get what you want, but make a mistake, especially on the web site and it is Very costly