Spirit Airlines eliminates its customer service department

Dear Sir,
This airline has a big communication problem. I just got back from a trip to from Las Vegas to New York. I booked my flight online and requested wheelchair round trip. The outbound flight was no problem. The inbound flight there were lots of problems. The flt from LaGuardia was OK, but the flt from Florida was filled with problems. Iwas brought to the wrong gate and asked serval times about the gate. Not only was there a gate changed but a terminal changed as well. I had a four hour lay over and there was no representative at any of the Spirit Airline gates at the next terminal . No record of my flt on the monitor until an hour before my flt was to take off. I asked the gate person when she got there that I needed to go to the bathroom and she never call for a wheelchair attendant for me. I was the first one at the gate and was boarded last and when I got to Las Vegas they told me my wheelchair was there and when I got up to go to the door they had let someone take my wheelchair. I had to wait and the the wheelchair attendant told me I had to wait until they cleared the plane. Don’t the stewardsor flight attendant get a list of the passengers that order a wheelchair or send people to meet the plane to help passengers that have connecting flights. I’m a dissatistified customer since my first flight was so much better and a new customer and will probably never use this airline again. My record locato was NY7KTQ and the date was August 11,2009 outbound flt. and return was August 15, 2009. This airline needs to do better. Thanking you in advance for seeing into this matter or situation.

Don’t do it.

On top of fees that you don’t expect, 20$ a bag to check in, and 16$ to purchase each seat in advance so you can sit next to your spouse … there’s no bargain here. Go Jet Blue and smile.

We attempted to return home from St Thomas to Chicago on March 22. From the onset, we were continually lied to by the flight crew- bad weather in Ft Lauderdale and debris on the runway- all easily proven to be untrue using info from my IPhone. Our Chicago flight was canceled as were about seven others stranding at least 1000 people. The ground crew in Lauderdale was arrogant, confrontational, and did absolutely nothing to help anyone. Thank God we had our son at home who contacted Spirit and rebooked us for the next day. This is a classless operation that has zero customer service. They didn’t quite eliminate their customer service department. When I called to confirm that we did indeed have a flight for the 23rd, the eoman asked me if it was Tuesday or Wednesday where I was…she was in India and had a hard time keeping up with the correct day of the week. Fly any other airline but Spirit.

I AM ASKING WHO YOU CAN DIRECT ME TO. I AM A $9 CLUB MEMBER (#103341151). Whenever I book a flight in the past 5 months…it will not allow me the $9 club price. Why???? Thank You for your help in this matter.

The spirit airline operation is a scam and a scumbag ripoff,0peration. I am taking them to court. for scamming me. out of booking fees. I booked two tickiets via teliphone contact. because their web site crashed in the middle of booking the fares. I thought I was talking to customer Serivce. but It was a scumbag trtavel agent. who they contract out to scam peopl.e the low life scumbag name is Corey. he charged me double to book one flight .my wife and child. I tried making a complaint but they have no web address for customer service. anyway ,I am making a formal complaint to the FAA and the Florida Attorney General for Fraud. and also a small claims waarrant for fraud and deceptive practices; Even If i DONT WIN .I WILL FORCE THEM TO SPEND MONEY ON LEGAL FEES. I HOPE THEY GO BANKRUPT. OR WORSE. THEY SHOULD INVESTIGATE THE SCUMBAG CEO. THE GUY YOU SEE ON THEIR TV AD .,HIDING IN A STORAAGE COMPARTMENT ON THE PLANE. THATS PROBALBY WHERE HE CONDUCTS HIS BUSINESS. THEY TAKE HIM OUT ,WHEN HE HAS TO GO TO THE jOHN. A TERRIBLE OPERATION. EVEN PERSON I HAVE MET AT SPIRIT IS INCOMPETENT. MORONS.

Sitting here waiting to see when my son arrives after being on an 8 hr flight, he’s told by the attendent, you’ll miss your next flight(at 7am) so it’ll put you alittle behind heres your flight for 8:15-oops he forgot to say 8:15PM!! Try 13 hrs behind!!! Get on web site to see whats happening and its “down” call phone #, cant understand service personal who gets angry, because I can’t understand him so he yells. He said he’d fly standby, but the service desk@ spirit says your bags scheduled for the 8:15 pm. I will never schedule w/spirit along w/anyone I know. I wonder w/all the incompetence of the support line(if you call it “support”) How competent are your pilots? Never mind, I’m never using your carrier again anyways-

wecannot get a conformation on the flights i booked cannot get to speak to a customer dservice in the mirimar office in florida when you call to book a flight and tlk to someone you can never understand them im not against people in india but you cannot understand them i called 8 times before someone said the email was 1 letter off even though i spelled it 8 times where can we call to speak to a customer service person in florida who speaks english and the email you give out is no good ialso took out insurance and dont know whether it was confirmed our confo numbers arex4p7jf and n8g74t please respond either to email and phone 954 6834159 also a letter would be nice 11421 nw 39 place sunrise fl 33323 please include phone number for customer service with extension of person to talk to not just a phone number with no options or place to leave message which never gets returned we are loyal flyers when we do fly dont let us change our choices

CORPORATE CONSUMER AFFAIRS,SPIRIT AIRLINES,ATT:KARIANNE SILVA, I NUNZIE J MOLLICONE AM STILL WAITING FOR A CREDIT OF $197.00 THAT YOUR REP SAID IWOULD BE GETTING REFUNDED $100 FOR AN ESCORT THAT I PAID $200 FOR MY MINOR GRANDAUGHTER ANNMARIE PAPADOPOULOS FOR A ROUNDTRIP TICKET FROM ACY TO TPA ,THE RETURN FLIGHT HAD BEEN CANCELLED IN TIME AND TY YOUR REP,SAID THAT CREDIT WAS FOR $97 FOR A TOTAL OF $197.CREDIT WOULD TAKE ONE WEEK TO 10DAYS.BACK TO MY DISCOVER CARD.CONF#D1PYVL DEC.4TH AND DEC 9TH 2019

I’ve just recently been scammed by Spirit Airlines.  When I went to make the reservations I was told that it didn’t go thru.  My debit card has now been charged with $1533.00.  I called and they told me they would issue a credit and send my bank an email confirming.  My bank hasn’t received the email and I haven’t received the credit.  I’m calling again now, on hold for 15 minutes so far.  I can only hope this is a temporary scam.

We flew San Jose, CR to Ft. Lauderdale on Spirit Aug 31st and tried to checkin our baggage online 24 hours before. It was not possible, the website was not responding correctly and finally we checked in our bags (two checkin and one overhead) and was charged $120 at the counter. I  told the Spirit employee I was not happy and he said that the website indeed was not responding but to pay the full price and then collect from the company later.  Ye, right !!! what choice did we have, so now I find there is no customer service, this company heavily sucks but it’s still cheaper, what can I say.