Comments on: Sorry, those $40 fares on British Airways weren’t for real http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/ The travel troubleshooter. Sat, 20 Mar 2010 22:33:57 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Delta wins tarmac delay hall of shame in latest month as airline complaints skyrocket http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-28454 Delta wins tarmac delay hall of shame in latest month as airline complaints skyrocket Wed, 09 Dec 2009 15:02:04 +0000 http://www.elliott.org/?p=8747#comment-28454 [...] covered the BA debacle extensively on this site. Sad [...] [...] covered the BA debacle extensively on this site. Sad [...]

]]> By: British Airways – US – Bombay $40 ticket error « Words fail me… http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-25198 British Airways – US – Bombay $40 ticket error « Words fail me… Thu, 08 Oct 2009 20:37:02 +0000 http://www.elliott.org/?p=8747#comment-25198 [...] To read more about the fiasco, and BA.com’s reply, click here [...] [...] To read more about the fiasco, and BA.com’s reply, click here [...]

]]> By: SC http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-25174 SC Wed, 07 Oct 2009 18:10:34 +0000 http://www.elliott.org/?p=8747#comment-25174 This is a pure marketing gimmick that BA is into... Today when I got a call from a customer relations personnel, he was more than just rude. All he can say is BA is not honoring the tickets and we are free to start from scratch. I even complained saying that I lost chances of selecting another airlines at a lower price and this action is ridiculous. Further more I also happened to speak to a customer servise person soon aftert I made the booking, and I was told that the prices were for real. However in this scenario they claim to have booked over 1000 tickets and considering just that more than $6,000,000 are in BA's pocket for 10 days after October 2nd (that is till the money is refunded back to the people). This is ridiculous if they still continue to dishonor the fares, count me in, and I am ready for a case action. This is a pure marketing gimmick that BA is into… Today when I got a call from a customer relations personnel, he was more than just rude. All he can say is BA is not honoring the tickets and we are free to start from scratch.

I even complained saying that I lost chances of selecting another airlines at a lower price and this action is ridiculous.

Further more I also happened to speak to a customer servise person soon aftert I made the booking, and I was told that the prices were for real. However in this scenario they claim to have booked over 1000 tickets and considering just that more than $6,000,000 are in BA’s pocket for 10 days after October 2nd (that is till the money is refunded back to the people).

This is ridiculous if they still continue to dishonor the fares, count me in, and I am ready for a case action.

]]> By: Huzefa Chithiwala http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-25156 Huzefa Chithiwala Wed, 07 Oct 2009 16:12:56 +0000 http://www.elliott.org/?p=8747#comment-25156 Here is some interesting info. I got a call from a person that his reservation has not been calcelled and he had purchased it directly from the BA web site. So I thought about it and came to the conclusion that people who called to confirm or make changes have been PROFILED for cancellation. This makes sense. All these reservations span a year on different dates, times and flights, it would impossible to find hundreds of these reservations so how do you solve this problem, when someone calls you tag their record and cancel. This is sneeky, unethical and downright a dirty corporate game. That is why the silence from BA. Lets eliminate 70-80% of these reservations and minimize the loss. Here is some interesting info. I got a call from a person that his reservation has not been calcelled and he had purchased it directly from the BA web site. So I thought about it and came to the conclusion that people who called to confirm or make changes have been PROFILED for cancellation. This makes sense. All these reservations span a year on different dates, times and flights, it would impossible to find hundreds of these reservations so how do you solve this problem, when someone calls you tag their record and cancel. This is sneeky, unethical and downright a dirty corporate game. That is why the silence from BA. Lets eliminate 70-80% of these reservations and minimize the loss.

]]> By: harry http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-25155 harry Wed, 07 Oct 2009 15:48:45 +0000 http://www.elliott.org/?p=8747#comment-25155 I have and know 6 people who booked and will joine the action. I have and know 6 people who booked and will joine the action.

]]> By: Huzefa Chithiwala http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-25150 Huzefa Chithiwala Wed, 07 Oct 2009 14:47:31 +0000 http://www.elliott.org/?p=8747#comment-25150 I just received an email from the passangers rights group with phone# of attorneys who are interested in helping and the email address of the head at the department of transportation. I will be calling these attornies and keep you all posted. I need a count of how many of you want to participate and standup for your rights? I will keep you posted. In the meantime go to this web site http://strandedpassengers.blogspot.com/ and make the call and also fill out a report on the dept. of transportation web site. We all need to do this. I just received an email from the passangers rights group with phone# of attorneys who are interested in helping and the email address of the head at the department of transportation. I will be calling these attornies and keep you all posted. I need a count of how many of you want to participate and standup for your rights? I will keep you posted. In the meantime go to this web site http://strandedpassengers.blogspot.com/ and make the call and also fill out a report on the dept. of transportation web site. We all need to do this.

]]> By: Huzefa Chithiwala http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-25146 Huzefa Chithiwala Wed, 07 Oct 2009 14:29:28 +0000 http://www.elliott.org/?p=8747#comment-25146 Chris, someone has to take responsibility and it should not be the customer. In today's Corporate greed and fraud it should be the corporations. We all rely on technology today to process information and make decisions based on this information. I had set an alert on BING.COM using a tool that analizes airlines and sends alerts to buy tickets, I had set this alert 5 months ago for the exact destination and date, a co-incident you can call it, based on this alert I purchased the ticket directly from BA web site. We all do stock trading what would happen if the BA stock would "by mistake" sell for pennies, how would this be resolved, some would loose millions and some would gain. Would this not be brought to the attention of the Security and Exchange commission? Lets go back to the simplest form of trading I been to flee markets sometimes prices are miss-labeled my experiences has always been that the vendor always give me the lower price. It is than clear that a individual is more ethical than a corporation. Corporation hide behind the curtian of leagal mumbo jumbo and do not even have the guts to face their customers and to top it of they are outright rude on the phone, I call them corporate robots, they should know this if BA ever has a layoff the management will not know or care if that employee defended off our requests and inquiries they will go down just like all of us. THE BIG CORPORATION WINS AGAIN, are we going to stand by and let this happen? I am in for the class-action law suite count me in. If there is a BA employee reading this and feel this to be unjust contact standup now and help us blow the whistle like so many did in Enron and other companies. Lets us know the real scoop. Be annonomous. Chris, someone has to take responsibility and it should not be the customer. In today’s Corporate greed and fraud it should be the corporations. We all rely on technology today to process information and make decisions based on this information. I had set an alert on BING.COM using a tool that analizes airlines and sends alerts to buy tickets, I had set this alert 5 months ago for the exact destination and date, a co-incident you can call it, based on this alert I purchased the ticket directly from BA web site. We all do stock trading what would happen if the BA stock would “by mistake” sell for pennies, how would this be resolved, some would loose millions and some would gain. Would this not be brought to the attention of the Security and Exchange commission? Lets go back to the simplest form of trading I been to flee markets sometimes prices are miss-labeled my experiences has always been that the vendor always give me the lower price. It is than clear that a individual is more ethical than a corporation. Corporation hide behind the curtian of leagal mumbo jumbo and do not even have the guts to face their customers and to top it of they are outright rude on the phone, I call them corporate robots, they should know this if BA ever has a layoff the management will not know or care if that employee defended off our requests and inquiries they will go down just like all of us. THE BIG CORPORATION WINS AGAIN, are we going to stand by and let this happen? I am in for the class-action law suite count me in. If there is a BA employee reading this and feel this to be unjust contact standup now and help us blow the whistle like so many did in Enron and other companies. Lets us know the real scoop. Be annonomous.

]]> By: Scholar in Training http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-25140 Scholar in Training Wed, 07 Oct 2009 13:42:25 +0000 http://www.elliott.org/?p=8747#comment-25140 I support small claims action against British Airways on this matter. I would encourage everyone who was ticketed, and then canceled, to pursue this to the fullest extent of the law. I support small claims action against British Airways on this matter. I would encourage everyone who was ticketed, and then canceled, to pursue this to the fullest extent of the law.

]]> By: Christopher Elliott http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-25134 Christopher Elliott Wed, 07 Oct 2009 12:13:20 +0000 http://www.elliott.org/?p=8747#comment-25134 @AKT, I think your argument is confused. Just because we have to pay when we make a mistake with an airline reservation doesn't mean it's right. You are, in effect, arguing that because BA makes us cough up a change fee for an erroneous booking, it should honor its fare error. This isn't logical. In fact, I would argue that this "tit-for-tat" mentality is what has lead to the rise of customer-hostile, low-cost carriers that take advantage of customers at every turn. Come on. We are better than that. @AKT, I think your argument is confused. Just because we have to pay when we make a mistake with an airline reservation doesn’t mean it’s right. You are, in effect, arguing that because BA makes us cough up a change fee for an erroneous booking, it should honor its fare error. This isn’t logical. In fact, I would argue that this “tit-for-tat” mentality is what has lead to the rise of customer-hostile, low-cost carriers that take advantage of customers at every turn. Come on. We are better than that.

]]> By: AKT http://www.elliott.org/blog/sorry-those-40-fares-on-british-airways-werent-for-real/comment-page-2/#comment-25133 AKT Wed, 07 Oct 2009 12:05:25 +0000 http://www.elliott.org/?p=8747#comment-25133 Chris, you wrote: "don’t you think that by taking advantage of a company when it’s made a mistake, passengers are behaving as badly as the airlines? I mean, the way I see it, when you knowingly book a fare that is a mistake, you are basically stealing". I am sorry but this shows confused thinking. When we make a mistake, we pay for it, by losing some of our money. Why is it a bad thing BA has to live by the same rule? Why is it stealing if I accept BA's offer, below but around the general ball park of low fares ($650 instead of $750). Businesses routinely clear out inventories for their own internal reasons - am I supposed to feel guilty about buying low priced items? I have bought $100 items marked down to $1 without anyone accusing me of stealing three days later. Chris, you wrote: “don’t you think that by taking advantage of a company when it’s made a mistake, passengers are behaving as badly as the airlines?
I mean, the way I see it, when you knowingly book a fare that is a mistake, you are basically stealing”. I am sorry but this shows confused thinking. When we make a mistake, we pay for it, by losing some of our money. Why is it a bad thing BA has to live by the same rule? Why is it stealing if I accept BA’s offer, below but around the general ball park of low fares ($650 instead of $750). Businesses routinely clear out inventories for their own internal reasons – am I supposed to feel guilty about buying low priced items? I have bought $100 items marked down to $1 without anyone accusing me of stealing three days later.

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