If Skybus, the no-frills, surcharge-happy startup airline bothered responding to its customers with anything other than a boilerplate e-mail message, I wouldn’t do this. If I didn’t get the number of complaints that I do about Skybus, I wouldn’t do this. If it told the truth about its phones, I wouldn’t do this.
But here are the facts: there is considerable evidence that Skybus is not reading customer e-mails. My “in” box is filled with Skybus complaints. And there is overwhelming evidence that it does have phones, despite its insistence to the contrary.
What evidence is that?
Well, here are contacts and phone numbers for five of the top executives at Skybus. I have their cell phone numbers, too. I’m not going to publish them. Yet. (Please the end of this post for an important update.)
Bill Diffenderffer
Chief executive officer
(614) 947-3103
bill@skybus.com
billdiffenderffer@skybus.com
Ken Gile
President and chief operating officer
(614) 947-3104
ken@skybus.com
kengile@skybus.com
Charlie Clifton
Vice chairman
(614) 947-3105
charlesclifton10@hotmail.com
Judy Timberlake
VP of Marketing
(614) 947-3041
judy.timberlake@skybus.com
Denis Carvil
Vice president, ground and airports
(614) 947-3375
denis.carvil@skybus.com
Update: I’m told Skybus changed its phone numbers (which my source predicted they would) within 24 hours of this blog post. Bad Skybus! Let’s see if you can change your cell phone numbers as quickly …
Bill Diffenderffer (214) 616-8711
Ken Gile (214) 676-1530
Charlie Clifton 011353862473990
Judy Timberlake (214) 514-5839
Denis Carvil (614) 440-7505
Update: Oh, what the heck. Here’s Skybus’ physical address …
4234 E. 5th
Ave Columbus, OH 43219
Not sure why this isn’t public knowledge, but I’m told Skybus won’t give its physical address because it’s afraid disgruntled passengers will pay them a little visit. Now why would they do that?
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Regarding the contact information you list for SkyBus executives…
The Georgia Bar Association lists the following contact information for the CEO, who happens to be a lawyer:
Mr. William S. Diffenderffer
Address:
3885 Easton Way
Columbus, OH 43219
UNITED STATES
Phone: 214-616-8711
Admit Date: 06/09/1978
Law School: Georgetown University
Once again, why post contact info for executives? When you buy a SkyBus ticket, you know the rules. Stop bitching like a little child. If you don’t want to play by the rules then just fly a different airline.
I agree with WhoRUPeople, why should you post the address?
I can understand the cell phone #, to a certain extent, but why post the actuall adress?
I do not want someone posting my address on the internet! So why post the CEOs?
I agree with whorupeople, if you do not like the airline, fly a different one, do you expect 1st class service from an airline that has $10 tickets?
*I haven’t flown SKB yet, so I do not know their service personally.
I’m amazed to see this blog! I was looking for some negative impression to see if I should use skybus (just maybe). Then I found this blog and read them all !!
It’s interesting to read whorupeople’s post. I wonder what type of people spent this amount of time FOLLOWUP his post !! And kind of reply each single complaint. The purpose of this blog I assuming is to share bad experience with skybus. Why whorupeople visited this blog at the first place if he loves this airline so deeply?
Good job! whorupeople.
I visited after I purchased my first ticket from SkyBus but before I took my first flight.
I wanted to get impressions from other travelers.
I keep coming back because I keep flying SkyBus and every time I do, I’m pleased with the experience. Not many people take the time to post positive things about companies.
I’m saying give this airline a chance. My experience has been completely positive. The planes were as comfortable or more comfortable than anything AirTran or Delta has provided me. The fares were amazing. The service was polite. The flights were on time.
I’m flying to Burbank again in a week and a half and to Mississippi in May. I hope it goes well.
Actually, I’m glad to have WhoRUPeople here, too. What a boring place any blog would be without a discussion … and a little dissent.
whorupeople,
I have a “fansite” for skybus, could you please sign the guestbook?
http://freewebs.com/onlybirdsflycheaper
Thanks!
Also if you could, could you submit photos of Skybus for the gallery? just click on the page that says gallery and follow the instruction.
I hope Skybus stays around forever, because I am a commercial aviation enthusiast and my family can’t really afford to fly as much as I want, and if Skybus added more destinations from MCI I would LOVE them!
Also, do you think there is any chance of Skybus returning to OAK soon?
from a west coast hub or focus city? I would really love to see a focus city or hub in the west coast!
Jasprit, thanks for the offer but I’m not really into fansites on any topic. I wish you luck though.
I wish they’d return to Oakland/San Fran. But unless fuel prices drop I don’t see them doing it soon. I would imagine that in 2 to 3 years they’d consider adding it back after they’ve grown the size of the airline and the number of destinations.
I could see them doing a Houston to Oakland flight or Phoenix to Oakland. You could catch a plane from Columbus to Houston and then Houston to Oakland. That would be my best guess.
Skybus canceled our flight from San Diego to Col. an hour before takeoff. Had to go back to the ONE kiosk open to get a refund, then downstairs to pick up our bags, then had to book on another airline at an outrageous price because the next Skybus flight was the next day, and why would we take a chance on it being canceled? Now they are charging us a cancellation charge of 40.00 a ticket!! We will never fly Skybus again, they nickle and dime you to death, and its not worth the risk of being stranded.
Hello,
Personally I amglad these numbers have been posted, it doesn’t matter if I pay $10 for a ticket or $100, trhere is such a thing call customer service, and its clearly not working.
If you look back you will see that this airline is NOT reponding to enquires and complaints via the web service. Do you expect people to sit and wait, no. Its called consumer law my friend and Skybus is in breech of this law when it does not promptly reply. THAT is why the numbers are published.
Just because an Airline is inexpensive does not give it the right to ignore its responsibilities to their customers. Severtal poster claim for the price we should not complain. I have a feeling these posters would not be happy if I said for the price you pay you should therefore expect substandard aircraft.
Fini
Here’s the bottom line. As a customer of ANY Enterprise I have the right to address any and all concerns in any manner I deem appropriate. Doesn’t matter what anyone thinks or feels on an internet blog.
I have the DOT if I choose. I have the Better Business Bureau and the OH State Attorney General’s Office of consumer fraud.
Company’s that don’t respond in a timely manner (As defined by the customer) deserve what they get. You’d be absolutely amazed how an e-mail to the appropriate States Attorney Generals office has a way of improving customer response on a very personal level.
If the rest of you want to be “Sheeple” that’s fine by me because it leaves more compensation dollars for me!!!!!!!!
I cannot wait until Skybus goes into Bankruptcy !! We use to have business people walking around in suits and ties.. now all you see are daisy dukes and men in wife beater t-shirts. The 10yo flight attendants they hire are so stupid.. One of them took out 5 cars in the employee lot because she was late for work.. Skybus is like a big Greyhound bus in the sky. Every and I mean EVERY flight at night is at least 2 hours delayed.. I will dance across the airport the day that Skybus says its leaving!!! I have never rode on skybus and I NEVER will.. I will be GLAD to pay $70 extra to fligh on a MAJOR airline..
PLEASE LEAVE SKYBUS!!!!!!! CMH HATES YOU AND YOUR EMPLOYEES!!!!!!
TO AirportEmployeeColumvusOhio
Are you really that ignorant? Of course you are! You must work for one of the airlines that are threatened by SKybus. Do you realize what kind of revenue and jobs that skybus is bringing to the airport and out lying companies? This is huge for the city of Columbus. All airlines have delays and cancellations, you only hear about SB because of it being new and only having 7 aircraft at this point compared to what….1,000 .
And how are all the fight attendants stupid?You’ve never flewn SB nor had a conversation with them. They have to go through the same FAA training and certification as any other airline. Have you ever had a car accident? Oh I forgot your perfect and IGNORANT!
Maybe you’ll loose your job at CMH…and then who’ll be crying?!!!
Grow up!
I dont work for an airline or an airline affiliate.. but thanks.. and no.. I have never had a car accident.. I have had 1 speeding ticket in my life though if that make you feel better.. I interact with their cabin crew on an everyday basis.. and since you know everything, Skybus currently has 12 airline in their fleet.. They ordered 60 planes total.. but are running on the 12 they have right now.. so thanks mr know it all.. and btw.. most of their cabin crew are making 7.85 an hour plus commission.. that’s the reason most of them are 18-19 years old.. no flight attendant in their right mind would spend the money to take a 12 week course to make minimum wage and be pimped out by selling jewlery and makeup on an airline..
Wow. I cannot believe all the negativity here. How many times have I said it already … if you want the services and perks of a major airline, then book tickets on a major airline.
If you have a tight schedule and can’t afford a cancellation because SkyBus doesn’t have backup aircraft, then just book on another airline.
Stop buying your $40 tickets on SkyBus and then whining and moaning if you have to switch your flight.
They spell everything out on the site. If you buy a ticket, then you play by their rules. Customer service is handled via web IF AND ONLY IF the question isn’t answered already on the website. And from what I’ve heard here thusfar, no one has had a question that couldn’t be answered with the skybus.com FAQ or help section.
Stop complaining and trying to ruin it for the rest of us who are willing to play by the rules.
WRONG!!!
Customer Service is handled how I say it’s handled as I’m the customer. Without me and the thousands of others there is no Skybus or US Airways or anyone else.
If I write an e-mail I fully expect a response in 10 business REGARDLESS of the policy of ANY company. If I don’t get it, I write the DOT, If that fails to garner a response then off to the appropriate States Attorney General we go.
All the while I post on various web sites in order to inform others of my experience.
Bottom line is if Skybus doesn’t want bad press and consumer complaints they have two choices.
1. Beef up their opperations and eliminate as many errors as possible
2. Become better at addressing customer concerns in a timely manner.
Even more important in some ways is that their Marketing and PR people need to do a better job managing customer expectations. Skybus may not be for every traveler. Neither is Ryan Air, that said there are always people who know the price of everything and the value of nothing. That’s why there is Motel 6 & Marriott.
My experiences with Skybus have been positive so far. I flew with a group of six from Columbus to Punta Gorda. The flights were comfortable and on time and we saved over $200 per person over the next cheapest airfare. We live in Central Kentucky. But for over $1000 in savings it was worth the drive (even though we had to leave our house at 1:00 AM to drive to the airport).
We booked tickets for May to Oakland for the $10 each way price. Skybus changed our flight times and sent us an email allowing us to choose any flight we wanted within five days of our original times due to the change. We picked dates that were more convenient to us (flying on weekends) and there was no fare difference to pay and no change fee whatsoever. If was really easy to do, the website walked us through it. I have had Delta change my flight times before and they didn’t even let me know they changed it, let alone give my the options to change to another flight. I felt in this way Skybus performed better than Delta. Nothing against Delta.
I think there are travelers out there that have a certain road warrior attitude. If you don’t need a pillow on a flight, tend make travel reservations through the internet, then why pay more at another airline that provides extra comforts and phone reservations? I definately understand the concerns about being left stranded at the airport or having baggage lost. That’s why its a good idea to purchase trip insurance, especially if you can’t be flexible. Another recommendation is, if you can get by without checking a bag, just take a carry on. Let hassle, less expense, and you don’t have to worry about you bag being lost.
WhoRUPeople,
Go back to your desk at Skybus and stop trying to convince people to fly your airline.
LOL @ NotWhoRUPepole… well, well, well.. lets look at the Columbus dispatch.. can we say goodbye and good riddance to $10 flights.. The US economy cannot support an airline like this.. Bad Customer Service and now a most deffiently strike/walk-out by the pilots will most likely be the end of Skybird… my projection for Skybird is this:
Skybird pilots who are asked to go and get your own water for the employee lounge on their off time,will sign union contracts by april… you get paid 1/2 the salary to fly the plane and now have to be the delivery service as well.. that’s great management!!!!
I smell a STRIKE as soon as may which coincidentally is when Skyhut will release there 4th quarter profit earnings (I mean losses for Skyrut) I figure losses close to 35 million dollars will be inline for their 4th quarter, which is suppost to be the most profitable quater of the year.
Skyhub will have no choice but to give a 25% raise to their well deserved pilots and co-pilots resulting in larger fairs, giving southwest the number one spot back by mid-july and blaming their employees for the higher prices publicly.. The bad publicity the organization creates on themselves from trying to blame employees will have horrible effects on the staff and crew, resulting in another strike from pilots and causing flight attendants (however dumb they may be for getting paid $7.75 to $9.00 and hour when they could have gotten hired on another airline for $16.00 to $23.00 an hour) to join a union resulting in a strike from the FA by late october…
I predict that Skyruput will be out of business by December 2008, 19 months after takeoff to Burbank.
place ur bets……
i found a new plane design for skybus.. check it out here
http://aycu08.webshots.com/image/48487/2004021843635595823_rs.jpg
Has anyone heard anything negative or positive about the new Gary, Indiana location. I’ve been there before and it is very very close to chicago and the airport is very underused and needs this airline to bring it to life. I flew SkyValue when it flew last year into Gary and had many problems. I think Skybus will do much better and this airport needs this airline, but needs more places to fly to. I’m excited to hear this news, but want to see if anyone has anthing to say about the flights in/out of Gary…..to be continued!
BTW the new Cabelas and Bass Pro Shops which opened in the past year about 10 miles from Gary are a definite place you have to visit!
unfortunately i recently had a problem w/my skybus ticket–they changed the flight times without notifying us. when i couldn’t find a way to talk to an actual person (and their online email wouldn’t work), i googled to find a number. i found this blog w/the numbers and i called judy timberlake.
and she actually called me back. i was very impressed. (that said, she was not able to help me with my problem, but at least i talked to someone.) i won’t be flying w/them again but it helped me let go of the frustration by at least talking to someone.
My only Skybus flight was one way from Stewart/Newburgh to CMH. I experienced an issue with luggage, and the Skybus folks at Stewart told me to simply email them and it would be taken care of. That was three months ago and I’ve sent an email every month. I’ve received no response whatsoever. At the end of the day, Skybus has a shakey business model at best and probably will not do so well. It is an interesting experiment, and that’s the extent of it. They offer low fares to destinations in non-densely populated areas. And there is really no schedule advantage, service advantage, comfort advantage or customer loyalty advantage. It is what it is. People ridicule the flight attendants for working for such low wages. I think it’s silly to question why people might take certain jobs. People do what they want to do. But the same people spend a lot of time driving from KY to CMH, or spend 2 to 3 hours getting to a remote airport for a cheaper flight. How does that reflect on their value of their own time? My time is worth more to me. If I have to spend 2 or 3 hours to get to/from a remote airport in order to take advantage of a lower fare, it is worth it? If a person spends 4 or 6 extra hours to get to the airport, and saves $200 and spends money on the train or shuttle or parking on both ends of the trip that seems like bad math. My time is worth more than $60/hr. For me it isn’t worth the effort to bitch about $50 and call a bunch of people who obviously don’t make much of an effort to reach out to their customers. And Skybus is free to run their company that way. But they are quickly showing themselves to be a brand that rubs a lot of people the wrong way. And I’m free to fly on other airlines. I’d rather pay a few hundred dollars more to fly on an airline that has a track record, a customer service operator that answers the phones, an extensive service route, a skybridge to give me a civil way to enter and exit the plane, a luggage allowance, some innate value to the ticket for use on future flights no matter what the circumstances and a free Coke. You can shop at WalMart or you can go somewhere else. I’ll be going somewhere else.
I purchased 5 $10 flights from Columbus to Richmond travel time August. I received an email and checked the website and found the tickects. I hope all goes well. Iwill drive to VA Beach. I purchased the option for 3 checked bags. For a family of five it was more than a bargain for me.
Ok.. so.. nowww i see all this after booking 3 flights from Punta Gorda to Greensboro all in the evenings….guess what… they CANCELLED all evening flights.. and made them afternoon flights…. which is impossible for us. They let you switch dates.. but only 5 days give or take… We tried switching for the weekend before the night flights are taken away.. and it wont let you…. i feel totally screwed not being able to speak to someone about this…. and there are huge articles in the Fla papers making them look great, how they have added flights and such…. but nothing on how they screwed those who got their flight taken away right under their noses…. im furious about this and not quite sure how to handle it all.
and……….HOWWWWWW do you get the $10 flights anyway.. cheapest i found were $40?
You think you got a problem with skybus I just ordered one ticket for 260.50 and got charged for three. Theres no number and no way to prove that I didn’t order the three tickets who do I talk to too get my money back? I’m so pissed right now it’s not even funny this airline sucks it’s horrible who doesn’t have a phone number. If anything I guess i will report it too the the better business burea, good luck with all your inquires.
File a consumer complaint with the Ohio State Attorney General.
http://www.ag.state.oh.us/citizen/consumer/index.asp
They STOLE YOUR MONEY.
E-mail them and explain your situation, see what happens. If they deny your claim, file with the AG in OH & your home state if different.
If they have assets in your state, small claims court would be advisable as well. Unethical companies like Skybus count on wearing you down. DON’T PLAY their game. Get mad as hell and don’t take it anymore. You’ll feel really good about it. Also dispute the charge on your credit card YESTERDAY!
Bill’s cell is still in service
I would have to agree with the many individual’s that have complained about Skybus and their lack of customer service. Out flights were cancelled and they did nothing to acommodate us for the following day. Yes they did return our money but we were left with no flight for the holidays. We lost money for the hotel but more than that we lost our faith in this airline. They care nothing about the passengers and their website literature is a bunch of lies. They claim they will do everything in their power to accommodate passengers who are dealing with cancellations but they don’t. When our flight was cancelled they informed us that we do not get priority for the following travel day and that “they don’t work like that”. We were also told that if we wanted to wait until the next day for a flight, even though it was predominately full, we would have to “chance it”. Anyone of us knows that business is all about word of mouth and I hope that these words spread like wild fire. It will shock me if Skybus lasts much longer. You cannot treat customers like they do and expect to stay in business. I hope no one goes through something like this again, but in reality we all know that it will continue until something big happens.
Also they do not return emails and just for others to be aware of I tried to send an email to Bill Diffenderffer and Ken Gile and it was returned. Not sure if they changed their email addresses but I guess at this point nothing would surprise me!
Well when you look at their operating results and the rise in fuel costs I think this might be a moot point.
I have sent at least 8 emails to the Skybus service center email address with never a reply. There were no answers to my issues within the Help Center. My family’s flights were changed, outgoing to the day before, with no explanation. Getting refunds for my daughter and myself worked fine but I can’t get one for my husband even though the web site says he is eligible. I found this site and called Bill Diffenderffer on his cell number. I left a message and he called me back with in minutes. He promises resolution and an improved Service Center. Having a responsive Service Center would be a great boon to this airline.
Mr. Diff. resigned :(
but he says he is going to write more books!
i actually have read The Samurai Leader, and enjoyed it!
does anyone know if the service from Greensboro NC to Burbank Ca is stillrunning? WE bought eight tickets and have just put some money down on a house and I am wondering if these flights will still go or if they have been cancelled?
OK, here’s a good one…
The Columbus/Milwaukee route has seen some recent changes and flight cancellations. I was originally booked for a one-day trip from MKE to CMH leaving on flight 25 at 7:03 am and returning on flight 27 at 4:23 pm.. The morning flight has been permanently cancelled and the time for the evening flight has been changed. I was rebooked, but because of the time changes, the Columbus to MKE flight is prior to the MKE-CMH flight, so the computer flipped my departure and return cities. No problem, right? Just, go on the website and use the convenient rebook option to fly out a day earlier and keep the return flight. No can do. The computer won’t let me “unchange” my departure/return flights. I e-mailed and included the original confirmation showing a MKE departure and a CMH return, but the helpful customer service drone, James, insisted that I was orignally booked on the CMH-MKE flight that (here comes the good part) DID NOT EVEN EXIST AT THE TIME I BOOKED. In the meantime, I’m forced to continue to forward their original confirmation to me, which James seems to have trouble reading. I have the option to get a refund, but at this point, they’ve stalled long enough that booking on a different carrier would be cost prohibitive. How can an airline afford to fly so cheap? They can’t. Buyer beware.
SKYBUS lost 16 plus Million last quarter and they only have 75 million in cash. If their losses double next quarter that wipes out half of the CASH and Their CEO, Bill Diffenderfer, has recently been replaced by Mike Hodge.
Their CEO, Bill Diffenderfer, has recently been replaced by Mike Hodge and word is The CEO wasn’t replaced — he quit to go back to being an author… or so he says.
More likely, he saw the end was near, and decided to cash out his chips while he could
Here’s another phone number that may help. After trying for weeks to play the e-mail game with Skybus (see above entry), I left Judy Timberlake a voicemail, and within 2 hours, I had an e-mail and a repaired itinerary in my inbox. I also had an actual phone call from Skybus with no message, but the caller ID was 614 947 3086. The number belongs to a Jim McMahon (scottish accent, so I don’t think it’s the ex-Bears QB) Not sure of Jim’s position at Skybus, but his outgoing v-mail msg. also includes his mobile number.
I recently purchased a flight for myself and my 2 grandchildren .I have never been able to afford three round trip tickets until Skybus.We left from Stewart Airport and traveled to Greensboro with no problem at all. We had a wonderful time visiting my daughter,enjoying some simple pleasures of life.We spent time together,fishing,walking,rolling down hills,laughing.
On the way home we encountered some minor problems.The flight was late,the attendant in Greensboro that checked our bags was too busy complaining to a co-worker about how he was ready to snap. He put the wrong flight number on the 2 car seats I was checking and realized it.He changed the tag on one of them but apparently not the other. I believe that had he been paying attention to what he was doing instead of bitching he would not have made a mistake.I guess a lot of us can admit being guilty of the same .Every other employee I came in contact with was very professional yet down to earth.
At Stewart there was a Skybus attendant at the baggage claim area who noticed that I was waiting for something.He came over to me to assist me without my asking.I told him the situation and he told me to fill out a claim .I was waiting for someone at the counter when he came over with two other Skybus employees to help me . I am still hoping to get the car seat because it was a gift . The only problem I saw was that they should have been able to contact someone at the other destination to alert them,but.they were not able to.
The differences between Skybus and other airlines is completely stated on the website. There are some customer service issues that need to be worked out. Hopefully Skybus will improve on them without the improvements having a major effect on ticket price.Hopefully they will expand and be around for a long time.I hope to get the chance to fly with them again.
Thank you Skybus .I consider you one of the simple pleasures .
Courtesy of the Columbus Post Dispatch
“Skybus Airlines, a Columbus carrier that excited central Ohio travelers with its $10 fares, is calling it quits.
The news came quickly today, with the airline announcing on its Web site at about 9 p.m. that it will no longer be in business Saturday.
After today, all flights are canceled.”
This is what happens when you treat your customers like crap. Goodbye Skybus and Good Riddance!
Another victory for consumers.
Well, well, well.. We found out at 7pm that it was done.. I gave them until December, guess I was wrong.. I do feel bad about the passengers Skyhut refused to tell passengers that once they got on the planes and left.. they would have to spend a ton of money to get back home.. How convenient.. They can blame the economy all they want.. but what it comes down to is you cannot treat people like shit and expect to stay in business. So Long Skyreck
Yes oil prices are higher, however on May 21st 2007, gas prices were at 3.18 a gallon. That was a few days before Skybus started flights. Oil prices are now blamed for the failure of this airline when in fact Skybus will become the BIGGEST SCAM OF AIRLINE HISTORY. I feel bad for the pilots. The flight attendants I do not. Most of them are 18yo kids that remind me of a high school lunchroom. They Play too much. This was part of the horrible customer service, along with the no one to call for help because no one really cares attitude Skybus execs had.
As for money lost, Im sure now no one will ever know. Skybus started with 160 million in pvt startup funds, lost 16 million in the 3rd quarter and have yet to realease their p/l sheets for the 4th quarter. I can quarantee that all of the money is not gone. The execs and board members walk away from this with a large sum of money to take to the bank. They have not lost 144 million dollars in the last 3 months alone. As you people will see, this will come out to be the BIGGEST SCAM in airline history. Bill Diffenderffer im sure was forced to resigned because because he would not carry out this Scam. You will all see.. this will all come out by the end of the year. Watch how many people will be in jail. Think about this. The 4th quarter is the most profitable quarter. There is no way they lost almost 10 times the amount of money than the previous 3 MONTHS!!
Yah… skybus has just ruined my life!!!!!! Does anyone have any suggestions to how to get my money back? I had 3 flights scheduled between next weekend thru july… it says to call the cc company.. well, these fares went thru my debit card and of course, being a saturday, wont be able to talk to anyone until monday… but how can i get that money back?????
Debit cards with a Visa or Mastercard Logo on them are treated much like credit cards. Depending on which bank issued the debit card they may well have Saturday hours.
So you should call and dispute the charges as you would any other bogus charge.
Sadly Kathy you are getting a lesson in just how high the cost of cheap can be.
NEVER NEVER NEVER buy ANYTHING with a debit card. Except maybe groceries.
If you’d used a credit card, you’d have a refund being processed right this moment since V/MC would have done so as soon as you called. With a credit card, its not YOUR money until YOU pay the bill. Even then, you can get it back. With a debit card the money comes right out of your bank account.
Lesson learned. One can only hope.
Do you guys know of any airlines helping Skybus customers out with discounts or anything like that?
Yes, JetBlue is.
See: http://investor.jetblue.com/phoenix.zhtml?c=131045&p=irol-newsArticle&ID=1126134&highlight=
thanks christopher elliott….how do you get this info anyway.. hahah jet blue is trying to be very accomodating.. this whole thing just SUCKS!!!!!! How can that sky bus just close and give NO notice..
joe…. they cant take my money and offer nothing for it.. who can i contact about getting it back?? any financial genius’s in here have any suggestions… i have to contact my bank on monday… and i dont know what they will tell me…
robert….yah.. tough lesson to learn… i have to see the love of my life.. and ill be damned if skybus is gonna stop me….. something will work out.. i hope and pray!!!!!!!
thanks all for your comments.. wish me luck!!!!!!!! thanks for the jet blue info.. i called them and we might be able to set something up for next weekend anyway.. the other two flights are just gone i guess… i will call the bank monday and see what they said… they do have a dispute dept.. so i will go to them and hope for the best..skybus has completely disappointed a lot of people…they couldve done this a whole lot tactful without leaving people stranded and without their funds….
what is this world coming to??????
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