Comments on: Should I delete my TripAdvisor review of the Grand Hotel Minneapolis? http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/ The travel troubleshooter. Sat, 20 Mar 2010 22:33:57 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: JS http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-31494 JS Mon, 25 Jan 2010 14:56:53 +0000 http://www.elliott.org/?p=9326#comment-31494 The hotel is not at fault. Crime can occur anywhere. If you leave your wallet, purse, etc., somewhere and if you are not holding onto it, then if someone takes something out of it (or just takes the item), then that theft is due to your own negligence. Failing to take responsibility for not properly securing your property is your own fault. Asking the hotel to weed out unsavory characters from a public restaurant is fanciful at best. Now, if the wallet was taken from her purse by force, that is robbery, and even then the hotel would not be at fault, because crime can happen anywhere. But this was not a case of robbery, as her wallet wouldn't have been stolen if she kept her purse and wallet on her and didn't let anyone take anything from it. More than likely, the OP left her purse on a table or hanging over her chair, with her wallet therein. I have little sympathy for her plight...but perhaps she will have learned to be more careful. Or perhaps the lesson that she learned is that she shouldn't trust Trip Advisor ... which might not be the best lesson to take from this situation. The hotel is not at fault. Crime can occur anywhere. If you leave your wallet, purse, etc., somewhere and if you are not holding onto it, then if someone takes something out of it (or just takes the item), then that theft is due to your own negligence. Failing to take responsibility for not properly securing your property is your own fault. Asking the hotel to weed out unsavory characters from a public restaurant is fanciful at best.

Now, if the wallet was taken from her purse by force, that is robbery, and even then the hotel would not be at fault, because crime can happen anywhere. But this was not a case of robbery, as her wallet wouldn’t have been stolen if she kept her purse and wallet on her and didn’t let anyone take anything from it.

More than likely, the OP left her purse on a table or hanging over her chair, with her wallet therein. I have little sympathy for her plight…but perhaps she will have learned to be more careful. Or perhaps the lesson that she learned is that she shouldn’t trust Trip Advisor … which might not be the best lesson to take from this situation.

]]> By: Rob in Ottawa http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-28627 Rob in Ottawa Mon, 14 Dec 2009 04:43:22 +0000 http://www.elliott.org/?p=9326#comment-28627 I'd have to say that since she wasn't actually a guest of the hotel and merely went through it to get to and from the restaurant, I don't see why the hotel should be slammed. It's a shame it happened, but slamming the hotel seems pointless. I’d have to say that since she wasn’t actually a guest of the hotel and merely went through it to get to and from the restaurant, I don’t see why the hotel should be slammed.

It’s a shame it happened, but slamming the hotel seems pointless.

]]> By: Consumer Travel Interview with Christopher Elliott http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-27462 Consumer Travel Interview with Christopher Elliott Fri, 20 Nov 2009 07:22:11 +0000 http://www.elliott.org/?p=9326#comment-27462 [...] an example. Last week, when TripAdvisor quietly removed a negative review from its site, my readers called it out. Likewise, a few months ago, some FlyerTalk members tried to game a fare error by British Airways, [...] [...] an example. Last week, when TripAdvisor quietly removed a negative review from its site, my readers called it out. Likewise, a few months ago, some FlyerTalk members tried to game a fare error by British Airways, [...]

]]> By: barbie45 http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-27088 barbie45 Fri, 13 Nov 2009 13:07:12 +0000 http://www.elliott.org/?p=9326#comment-27088 Anne , I have been wondering the same thing and Iagree with you. Yes the restaurant should have called 911. Also the party as reported by several in attendance suggests the purses were piled up without being attended. Common sense dictates that leaving your bag unattended is not wise. I went to a bar to have lunch as the restaurant was crowded,and Iwas alone. I placed my bag on a vacant seat next to me. A police officer who was eating there very nicely told me what I had done was not to smart.Since then I have been very careful. Anne , I have been wondering the same thing and Iagree with you. Yes the restaurant should have called 911. Also the party as reported by several in attendance suggests the purses were piled up without being attended. Common sense dictates that leaving your bag unattended is not wise. I went to a bar to have lunch as the restaurant was crowded,and Iwas alone. I placed my bag on a vacant seat next to me. A police officer who was eating there very nicely told me what I had done was not to smart.Since then I have been very careful.

]]> By: barbie45 http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-27087 barbie45 Fri, 13 Nov 2009 12:58:35 +0000 http://www.elliott.org/?p=9326#comment-27087 Michelle, you are so right. It is not the consumer reports of the travel industry. Even with Consumer Reports I sometimes wonder.Trip Advisor is from what I have read is affiliated with Expedia. Still I enjoy reading it,but do not treat it as gospel. Michelle, you are so right. It is not the consumer reports of the travel industry. Even with Consumer Reports I sometimes wonder.Trip Advisor is from what I have read is affiliated with Expedia. Still I enjoy reading it,but do not treat it as gospel.

]]> By: Anne http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-27082 Anne Fri, 13 Nov 2009 09:50:45 +0000 http://www.elliott.org/?p=9326#comment-27082 Why is she giving the hotel a bad review and not the restaurant? Why did she ask the front desk staff for help but not the restaurant staff? Because they are in the same building? The mall in my town has a Payless and a 9 West but I would never criticize 9 West for receiving bad shoes from Payless, even though they are in the same building. Yes, the front desk staff could have been more helpful. But, they are paid to be there to help the hotel guests not the restaurant customers. Just because you aren't working at a business doesn't automatically make you a customer. To be a customer you must spend money. The restaurant staff should have been the ones handling this event, calling 9-1-1 when the lady ran off to chase the thief. Yet, no one has even mentioned the server or manager. Why is that? Why is she giving the hotel a bad review and not the restaurant? Why did she ask the front desk staff for help but not the restaurant staff? Because they are in the same building? The mall in my town has a Payless and a 9 West but I would never criticize 9 West for receiving bad shoes from Payless, even though they are in the same building.
Yes, the front desk staff could have been more helpful. But, they are paid to be there to help the hotel guests not the restaurant customers. Just because you aren’t working at a business doesn’t automatically make you a customer. To be a customer you must spend money. The restaurant staff should have been the ones handling this event, calling 9-1-1 when the lady ran off to chase the thief. Yet, no one has even mentioned the server or manager. Why is that?

]]> By: Michelle Bruce http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-27069 Michelle Bruce Fri, 13 Nov 2009 01:15:27 +0000 http://www.elliott.org/?p=9326#comment-27069 barbi- Great statement, but here is my problem with it. Yes, Tripadvisor is a free service....but it is a free service that depends on advertising dollars to function. What industies advertise with Tripadvisor? The very industries that are being reviewed. They don't charge you to search reviews or to post reviews but they do in fact charge companies to advertise and for the search engine provided to find discounted deals. Now if Brand X hotel is paying $$ for advertising with Tripadvisor and one of their management team members searches the reviews and finds a few that are damaging to Brand X.......don't you think Brand X is going to use their Trump card and tell Tripadvisor to get rid of it. If the economy is bad for the travel industry I am sure it isn't spectacular for travel review companies either and keeping their bread buttered is logical. barbi- Great statement, but here is my problem with it. Yes, Tripadvisor is a free service….but it is a free service that depends on advertising dollars to function. What industies advertise with Tripadvisor? The very industries that are being reviewed. They don’t charge you to search reviews or to post reviews but they do in fact charge companies to advertise and for the search engine provided to find discounted deals.

Now if Brand X hotel is paying $$ for advertising with Tripadvisor and one of their management team members searches the reviews and finds a few that are damaging to Brand X…….don’t you think Brand X is going to use their Trump card and tell Tripadvisor to get rid of it. If the economy is bad for the travel industry I am sure it isn’t spectacular for travel review companies either and keeping their bread buttered is logical.

]]> By: ajaynejr http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-26857 ajaynejr Tue, 10 Nov 2009 01:47:38 +0000 http://www.elliott.org/?p=9326#comment-26857 If reviews are being deleted by a web site's management then the word needs to get out via other web sites that reviews are being deleted. If reviews are being deleted by a web site’s management then the word needs to get out via other web sites that reviews are being deleted.

]]> By: barbie45 http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-26815 barbie45 Mon, 09 Nov 2009 15:59:04 +0000 http://www.elliott.org/?p=9326#comment-26815 Trip Advisor is a free service; Nowhere do I see a promise they will post your comment. Nor do I see any policy about deleting a post. If they charge for the service that is different; Until I find a better one , I will continue to refer to it. Trip Advisor is a free service; Nowhere do I see a promise they will post your comment. Nor do I see any policy about deleting a post. If they charge for the service that is different; Until I find a better one , I will continue to refer to it.

]]> By: Mike http://www.elliott.org/blog/should-i-delete-my-tripadvisor-review-of-the-grand-hotel-minneapolis/comment-page-2/#comment-26811 Mike Mon, 09 Nov 2009 15:01:54 +0000 http://www.elliott.org/?p=9326#comment-26811 I would not delete the comment and if it was deleted I would then re-post with the update. One looks to these reviews to get the good and the bad for a property. When I see Something bad, i also look to see if the resolution was handled correctly. if it was then I have more faith in the property. if the resolution was not handled correctly or within a timely manner then they drop down a notch on my scale of properties to drop my $ at.. I would not delete the comment and if it was deleted I would then re-post with the update. One looks to these reviews to get the good and the bad for a property. When I see Something bad, i also look to see if the resolution was handled correctly. if it was then I have more faith in the property. if the resolution was not handled correctly or within a timely manner then they drop down a notch on my scale of properties to drop my $ at..

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