Comments on: Ramada insider: the customer isn’t always right

By: Paul

Paul — Sat, 03 Dec 2011 15:43:00 +0000

Here is what I had to write to the management after my stay in Miami, Collins Ave.
Unfortunately, I have to contact you regarding my very disappointing stay with your hotel on Wednesday night. I booked my stay for two nights through Travelocity. Upon seeing the room, I was immediately disgusted with the appearance and disrepair of the room, especially given the name Ramada, which normally would give me some assurance of a standard. It looked like “Scarface” was shot there, and I had the feeling you cater to section 8 housing. Further, I was informed if I wanted to leave, I would not be allowed out of payment for the night because I already checked in. I called Travelocity, they called the front desk, and after about a half an hour of hassle, I was offered a different “renovated” room. The person at the desk said I could see the room first, but I took her word that the “renovations” would surely be fine. They weren’t. The renovated room was in equal disrepair with plumbing fixtures coming out of the wall, electrical wires hanging out of the wall, a table and chair that looked like it was scavenged from a bar going out of business, dirty drapes, a bed with a lumpy swale in the mattress, a homemade plywood base, overhead multicolored track lights from a strip joint and splotchy mis matched painted walls. The renovations were clearly handled by people on staff that just pulled together “less broken down items” from some source, and not by professionals. Even the details the maid had prepared were the worst I had even seen. I woke up the next morning with a stiff neck and a sore throat.This whole scenario is a direct reflection of the apathy of the management. It is shameful that the name Ramada be associated with this property. In the future I will never book a Ramada property with any confidence, unless I see the exact room prior to payment. I’m not sure how this could ever be made right, but I will post my review online to warn other unsuspecting travelers. I will contact Ramada corporate office and relate this experience and recommend the name Ramada be removed from the property.

By: Guillesdecoration

Guillesdecoration — Sat, 26 Nov 2011 21:46:00 +0000

Two Asians lady work at ramada in Sunnyvale ca next to 101 they so rude, I been a costumer for so long I do events every Saturday I pens so much in the hotel more than 10.000 a year and now they won’t let me do my job is do my event 8 hrs even and the lady is working there and her boyfriend won’t let know there manes and I talk to the manager and she is in theres side. Who can I call?? The other manager Angie was really nice I never have any problem with her plz can u guy call me back or email me 408 9663060. Thank

By: Guillesdecoration

Guillesdecoration — Sat, 26 Nov 2011 21:39:00 +0000

I have big problem with people working there so can I talk to the Omer or manager cuz the girl work there so rude the hotel in in Sunnyvale ca Next to the 101 freeway

By: anon

anon — Sat, 18 Jun 2011 19:18:00 +0000

I have a very big issue with Ramada. Last year I booked the large function room with 2 other friends in order to celebrate our 40th birthday in July of this year. The booking was made in April last year (2010) and paid for. We had confirmation of booking etc. Last Thursday we received a call from the hotel to tell us that they had accidently double booked the venue with a full day wedding. Today we were offered a different room which, in our view, will not hold the 150 guests that we have coming. We asked who booked first and was told that we had. We do not want to cancel our party nor do we want any disruption to the wedding they have accidently booked in our room. We do, however, feel that the hotel could be a bit more accomodating to our needs and move the evening reception for the wedding to the room they have offered us. Both ourselves and the wedding party have similar amount of guest attending. All we want is the room that we have booked and paid for.

By: Operelke

Operelke — Tue, 24 May 2011 00:25:00 +0000

Good for you!

By: Operelke

Operelke — Tue, 24 May 2011 00:22:00 +0000

We stayed at a Ramada in Baltimore MD, never, ever again…The room was dirty, smelled really bad that I had to get something to spray that nasty room. The blanket had numerous burn holes, bathroom was filthy, it was just plain gross. Because of the horse race we could not get a different room! Let me tell you next time it will be Holiday Inn again, I guess you get what you pay for!

By: Steveohearn

Steveohearn — Thu, 12 May 2011 01:21:00 +0000

my brother and his wife to be where going to have, thier reseptoin at the ramada hotel in edmonton alberta. on may 21 but thier customer relations person left and we where told one price and than a totaley different one . we than had to cancel and go some whee els we lost our depsit of $1,000 and i dont think tat was fair we will never recomend the ramada hotles to anyone. IN fact am brother as to repay the depsit to the bank.thanks rof riping us off. I will be posting this on rip off.com as well thanks for no wedding reseptoin

By: Mr. K Robert

Mr. K Robert — Thu, 17 Feb 2011 09:43:08 +0000

Ramada Hotel Lethbridge Alberta, Canada Feb. 17, 2011
It is 2:29 I’m in your hotel room # 224
I am emailing you because I’d like for you to come to this room and stand in the middle of it. TV, heater, radio and everything shut off and tell me what you hear. It sounds like a truck is running just aboe the ceiling. I’ve stayed here several times over the past years and sometimes you’ve upgraded me, like this one. I am only emailing you because there is no one answering the phone at the front desk, tried 3 times as there is nothing (like sleep) to do.

Do you get a lot of noise complaints ? It seams everytime I come here the accomodations, check in and cleanliness have worsened.
P.S. jiggle the phone and it stops working . . . ?
Ceiling light needs changed.
Clean the hair out of the Tub.
Now you’ve raised the rates and shut down the free breakfast bar. I would have expected this quality had i stayed at the Holiday Inn Express !!!!
Thanks for listening
Mr. K. Robert

By: barbie45

barbie45 — Wed, 28 Oct 2009 13:59:51 +0000

again solat; the incident is not just a bug in aroom; it is a very serious health issue; do all in your power to anhilate this hotel; even place it on trip advisor.thanks to your report I will never stay at a RAMADA PERIOD

By: barbie45

barbie45 — Wed, 28 Oct 2009 13:20:09 +0000

;My first inclination would be to bolt; contactBBB;DEPT OF HEALTH; ATTORNEY GENERAL ; CEO OF RAMADA; JUST keep spreading the word; this socalled manager is more than just inept; contact local newspapers ; do all the damage youcan to this Ramada; force them to forever close their doors; guess the customer is right in this case.

By: solarstayer

solarstayer — Wed, 28 Oct 2009 08:12:32 +0000

I was, unfortunately, a guest of the Ramada Plaza Hotel in Anaheim for the Solar International conference in 2009. After a long day of work one of my co-workers and I had the displeasure of returning to a room that was contaminated with feces. Some sort of sewer leak or something. It was horrible. The worst part was that our stuff had been marinating in the smell all day. Suffice it to say I have a low tolerance for feces in hotels. I immediately called the front desk and complained. They came to the room, recognized the extent of the problem, and switched us to another room, but refused to extend us any further courtesy. When I complained to the manager, Chris Jerger, that this was unacceptable on principle (please keep in mind I was not paying for the room myself) he became agitated and aggressive with me, even threatened to call the police on me for having the audacity to complain in the lobby about the feces contamination in the room. Here are some of his direct quotes which I wrote down on my phone in front of him in real time: “please disappear”, “get out of here”, “there ain’t nobody else [to complain to] here”, “I’m out of here in 3 minutes, get lost”, “you’re really breaking my heart”, and my personal favorite, “go put on your feces smelling pajamas and go to sleep.” Please keep in mind I kept my cool the entire time, but I don’t think this is either acceptable treatment of a customer by any business in the hospitality sector, or appropriate conduct by a manager. In Chris’ defense, I will say that he was very young and obviously lacking in proper training as a manager, so I will chalk this up more to Ramada than him personally, even though he was intolerably rude. So just take this as a warning folks, this hotel has problems with feces contamination and the staff is undertrained. You are probably better off staying somewhere else.

By: Bill

Bill — Mon, 01 Dec 2008 05:26:10 +0000

A Ramada in San Francisco tried to get me to sign a blank Amex charge slip upon check in. I refused and they seemed to think it was required. When I pressed the matter, he said it was “for my convenience” upon checking out. Since it was before 6 pm, I cancelled my stay and went somewhere else. I have spent tens of thousands of dollars on hotels since, and not one cent at Ramada.

Think twice before you try to force someone to sign a “black check”.

By: MrBadExample

MrBadExample — Thu, 30 Oct 2008 22:25:08 +0000

Well that was interesting! In my experience Ramada International is both arrogant and unresponsive..

They “won” when they got my money for a vacation. That was in 1991 and to date I’ve yet to stay at a Ramada Inn and I average 160 hotel room night per year.

The sour taste of poor customer service lingers long after the sweetness of loss price is gone

By: Fourth Floor Marketing

Fourth Floor Marketing — Wed, 29 Oct 2008 18:01:02 +0000

Heh ironic, I just had an issue myself recently with a Ramada hotel and they dealt with it quite quickly. I guess it all depends on the franchise.