Comments on: Princess loses passenger’s bag, charges her to return it http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/ The travel troubleshooter. Tue, 16 Mar 2010 23:10:45 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Best of the web – Roaming Tales: Travel links for 28 September | Roaming Tales http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24702 Best of the web – Roaming Tales: Travel links for 28 September | Roaming Tales Mon, 28 Sep 2009 23:49:38 +0000 http://www.elliott.org/?p=8493#comment-24702 [...] Christopher Elliott from Elliott.org has two extraordinary stories about cruising. In one case a cruise company lost a bag and then charged $69 to deliver it once it was found (make sure you read the person’s [...] [...] Christopher Elliott from Elliott.org has two extraordinary stories about cruising. In one case a cruise company lost a bag and then charged $69 to deliver it once it was found (make sure you read the person’s [...]

]]> By: firefighter http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24549 firefighter Thu, 24 Sep 2009 16:54:47 +0000 http://www.elliott.org/?p=8493#comment-24549 We have the similar situation happened to us three years ago. We could not find our one piece of luggage and we also had purchased a transfer.The rest of the incident was quite similar to this couple. The only different was no wrong bag was put on the shuttle. When we got home, called Princess numerous times, e-mails, sent mails...they just didn't respond at all. Finally I told them "this is the last time I ask you to give me the info about where our missing piece was; otherwise, I'll inform as many as media as I can about the "story". Three days later we got a call from Princess telling us that the bag was on the way and the shipping? FREE OF CHARGE! I don't blame this couple to ask many media for help. In some cases (especially small cases), Princess won't do anything unless you go further action. Since the three years ago incident, we (include our big family) have never on Princess anymore. We have the similar situation happened to us three years ago. We could not find our one piece of luggage and we also had purchased a transfer.The rest of the incident was quite similar to this couple. The only different was no wrong bag was put on the shuttle. When we got home, called Princess numerous times, e-mails, sent mails…they just didn’t respond at all. Finally I told them “this is the last time I ask you to give me the info about where our missing piece was; otherwise, I’ll inform as many as media as I can about the “story”. Three days later we got a call from Princess telling us that the bag was on the way and the shipping? FREE OF CHARGE!

I don’t blame this couple to ask many media for help. In some cases (especially small cases), Princess won’t do anything unless you go further action. Since the three years ago incident, we (include our big family) have never on Princess anymore.

]]> By: John http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24493 John Wed, 23 Sep 2009 20:40:48 +0000 http://www.elliott.org/?p=8493#comment-24493 Obviously Princess didn't follow the "normal procedure" to send the passengers's bag on a next shuttle and also Princess didn't inform passengers that they have found their bag and given them the options for shipping their bag. so I think Princess should refund the shipping asap not in a month or longer. Obviously Princess didn’t follow the “normal procedure” to send the passengers’s bag on a next shuttle and also Princess didn’t inform passengers that they have found their bag and given them the options for shipping their bag. so I think Princess should refund the shipping asap not in a month or longer.

]]> By: Bill http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24491 Bill Wed, 23 Sep 2009 19:37:24 +0000 http://www.elliott.org/?p=8493#comment-24491 I agree with Bob and LadySiren. My luggage was placed outside the cabin and in Princess's hand. If I could not locate it because one of the crews, stevedore or whoever misplaced somewhere else, it should be Princess's responsibility because they asked us to do so. Or from now on, Princess should not ask their customers placing their bags outside the stateroom or the customers carry all their own bag while disembarking. To receive the refund in 4-6 weeks? Why it needs to take this long? If Princess chose to refund the money (they should have sent the bag at the first place!), they should have sent the check right away, not in weeks! Is Princess telling us something here? I agree with Bob and LadySiren. My luggage was placed outside the cabin and in Princess’s hand. If I could not locate it because one of the crews, stevedore or whoever misplaced somewhere else, it should be Princess’s responsibility because they asked us to do so. Or from now on, Princess should not ask their customers placing their bags outside the stateroom or the customers carry all their own bag while disembarking.

To receive the refund in 4-6 weeks? Why it needs to take this long? If Princess chose to refund the money (they should have sent the bag at the first place!), they should have sent the check right away, not in weeks! Is Princess telling us something here?

]]> By: Eddie http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24482 Eddie Wed, 23 Sep 2009 18:07:08 +0000 http://www.elliott.org/?p=8493#comment-24482 I just didn't understand why Princess not contact the passengers when they found the bag still at the terminal--the same day, the following day(s)...... Even the passenger "left" their bag accidently, Princess would do nothing for the unclaimed bag even the bag still have the passengers' information? I just didn’t understand why Princess not contact the passengers when they found the bag still at the terminal–the same day, the following day(s)……

Even the passenger “left” their bag accidently, Princess would do nothing for the unclaimed bag even the bag still have the passengers’ information?

]]> By: fun guy http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24480 fun guy Wed, 23 Sep 2009 17:48:17 +0000 http://www.elliott.org/?p=8493#comment-24480 I totally agree with Bob. If Princess misplaced my bag that made me not finding it, missing my flight, Princess should take the responsibilty. In this case, the couple have tried to find their missing piece, didn't want to hold up the other passengers, filed the report, waited for Princess feedbck. They have done their part. Princess admitted their wrongdoing by sending them a check 4-6 weeks later? Unbelievable! I totally agree with Bob. If Princess misplaced my bag that made me not finding it, missing my flight, Princess should take the responsibilty. In this case, the couple have tried to find their missing piece, didn’t want to hold up the other passengers, filed the report, waited for Princess feedbck. They have done their part.

Princess admitted their wrongdoing by sending them a check 4-6 weeks later? Unbelievable!

]]> By: Mary http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24477 Mary Wed, 23 Sep 2009 17:24:53 +0000 http://www.elliott.org/?p=8493#comment-24477 I don't think I should wait in a shuttle ready heading to airport just because of a passenger still keep finding his/her bag. From what I read this couple still have 2 1/2 hours spare time at the airport kept waiting for their bag, this telling us that they really didn't want to hold up the other passengers and they did file report to Princess reps at the airport. They were not stupid to me, they were just a easy talking couple. I don’t think I should wait in a shuttle ready heading to airport just because of a passenger still keep finding his/her bag. From what I read this couple still have 2 1/2 hours spare time at the airport kept waiting for their bag, this telling us that they really didn’t want to hold up the other passengers and they did file report to Princess reps at the airport. They were not stupid to me, they were just a easy talking couple.

]]> By: Cindy http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24452 Cindy Wed, 23 Sep 2009 13:53:46 +0000 http://www.elliott.org/?p=8493#comment-24452 Princess admitted they have misplaced the op luggage, they should have more responsibily to send their bag in the first place plus Princess didn't communicate with op for they finally found their bag (it should be few hour later or the end of the day). For a month? Oh my God! 4-6 weeks to get the refund? Oh Princess, you can do better!To me, I can't tolerate that! Princess admitted they have misplaced the op luggage, they should have more responsibily to send their bag in the first place plus Princess didn’t communicate with op for they finally found their bag (it should be few hour later or the end of the day). For a month? Oh my God! 4-6 weeks to get the refund? Oh Princess, you can do better!To me, I can’t tolerate that!

]]> By: Timothy http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24447 Timothy Wed, 23 Sep 2009 13:34:40 +0000 http://www.elliott.org/?p=8493#comment-24447 If Princess misplaced the customer's bag in somewhere else, how the customer could collect it? Therefore, I believe it was a lost luggage report until later Princess FOUND it. Of course Princess could find it baecause they misplaced it at the beginning. If Princess misplaced the customer’s bag in somewhere else, how the customer could collect it? Therefore, I believe it was a lost luggage report until later Princess FOUND it. Of course Princess could find it baecause they misplaced it at the beginning.

]]> By: FL Traveler http://www.elliott.org/blog/princess-loses-passengers-bag-forces-her-to-pay-to-get-it-back/comment-page-1/#comment-24438 FL Traveler Wed, 23 Sep 2009 04:25:54 +0000 http://www.elliott.org/?p=8493#comment-24438 It doesn't appear the luggage was lost only misplaced or delayed. The mistake the trvelers made was listening to the baggage handler who was not an offical rep of the cruise line. He stressed not holding the shuttle up and the passengers went along with it. Princess' response was (to me) appropriate and considerate. Hopefully they will not be smeared in the TV or newspaper reports . It doesn’t appear the luggage was lost only misplaced or delayed. The mistake the trvelers made was listening to the baggage handler who was not an offical rep of the cruise line. He stressed not holding the shuttle up and the passengers went along with it. Princess’ response was (to me) appropriate and considerate. Hopefully they will not be smeared in the TV or newspaper reports .

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