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Pirates of the Caribbean?

June 27, 2006

Apparently, it’s not just a summer blockbuster. If you’re sailing on select cruise lines, you may find that it’s the unofficial theme of your vacation.

A passenger on a recent Celebrity cruise to Alaska e-mailed me yesterday to say he’d been billed $3.50 a minute for calls made at sea (even with land in sight) and in port. The wireless provider, Wireless Maritime Services, LLC, insists that the on-board cell transponders are powered down while in port.

It is unclear whether this was just an isolated glitch or a deliberate plan by the cruise line to generate more cellular phone revenues.

But this much is obvious: Cruise ships are taking a cut of the revenue from the wireless carrier, so there is certainly a motive to keep the system turned on all the time. Wireless carriers, which set the rates for calls, are in for a piece of the action, too, so they’re unlikely to back down when a customer calls to dispute these expensive ship-to-shore calls.

Even though the official line on its Wireless Maritime Services’ site is that its service adds “value” to a cruise (in other words, it’s just another amenity) a look at a recently posted job description doesn’t mince words: it’s there to “assist in revenue generation” — to help the cruise line make money.

There’s nothing wrong with that. But a little more disclosure might be useful.

Bottom line? Think twice before powering up your cell phone on a ship. You might find yourself making a very expensive phone call — and not even knowing it.

Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.

3 comments

  • ronda davis

    We took a Celebrity cruise to Alaska in July. I used my Verizon phone numerous times while on the ship and in port, too. I was amazed to find that I had service for almost the entire voyage. And my bill never showed an extra charge for usage. I guess I am very satisfied with my Verizon coverage.

  • Jim Mulchay

    Altho SPRINT has limited service in many places, I simply program my phone for NO ROAMING! this way I either have Sprint service or I don’t, and I don’t get hit with huge charges. If I need to make a phone call, I can always go ashore to use a pay phone.

  • http://bncsmith@comcast.net Carol Smith

    We have cell phone service with T-Mobile as it allows us to stay in touch when either of us is traveling out of the country. We have made calls from England for 99 cents a minute. My husband has called me from Germany, The Netherlands, and Belgium for 99 cents a minute. When we took a Royal Caribbean cruise to Panama in January, I received a call while we were on a tour bus in the Panamanian rain forest. It cost 99 cents a minute. However, calls completed while I was on the ship were $4.99 a minute.

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