From passport cards to Global Entry, which trusted-traveler program is right for you?

By | June 26th, 2017

Mike Shaw doesn’t want me to write about the U.S. Customs and Border Protection’s new Mobile Passport app. He used it on a recent trip from Beijing to Seattle, and it worked flawlessly.

“I breezed by the line and went directly to the document-checking agent,” remembers Shaw, who works in Beijing as an operations-support supervisor for an American company. “I was through customs in 90 seconds. Amazing.”

Shaw is accustomed to three-hour waits. When he mentioned his positive experience to a customs agent recently, the officer just rolled his eyes.

“Yeah,” the agent replied, “until everybody starts using it.”

Between passports, passport cards, mobile passports and a constellation of trusted-traveler programs such as Global Entry, Sentri and Nexus, international travelers have a lot to choose from this summer. Chances are, there’s a program that will suit your itinerary and help you avoid long lines when you come home.

Passports and passport cards
If you cross the border, you’ll need either a passport book ($135 for adults) or a passport card ($55). Unless you use the Mobile Passport app, you’ll have to stand in all the usual lines. (Yes, the three-hour ones that Shaw complained about.)

Which one is right for you? A passport card, while cheaper, only works when entering the United States at land-border crossings and via ports of entry from Canada, Mexico, the Caribbean and Bermuda. It can’t be used for international air travel. Get a passport book instead.

Mobile Passport app
This free smartphone app, now in use at one cruise port and 20 U.S. airports, lets you cut some of the customs lines by filling out your paperwork in advance online. Arriving passengers can head straight to the “Mobile Passport Control” line. “This is a particularly good option for those who do not travel frequently enough to justify the cost of Global Entry,” says Gina Gabbard, vice president for leisure sales at Tzell Travel Group.

Related story:   3 tips for handling upgrade guilt

Global Entry
This is the gold standard for expedited border crossing. Global Entry lets you cut the line at customs at U.S. airports and land borders when you arrive, and includes TSA PreCheck, the Transportation Security Administration’s trusted-traveler program. A five-year Global Entry membership costs $100 and requires online pre-enrollment, as well as an in-person visit to an enrollment center for an interview, where you’ll have to verify your ID and be fingerprinted. “The application process is brutal,” says Michelle Weller, a travel agent with Travel Leaders Network in Houston, “but it’s worthwhile.” Weller says the background check is thorough: One of her clients was denied because of a bar fight in college that resulted in a misdemeanor assault charge.


Nexus
If you travel between the United States and Canada, this is the program for you. Nexus lets you cut the line at airports and land borders when entering the two countries. It’s half the price of Global Entry ($50 for five years) but the requirements are similar — pre-enrollment, an interview and fingerprinting. Nathan Smith, an American who lives in Sault Ste. Marie, Ontario, likes Nexus because it helps him avoid long waits at the border when he’s driving. If you’re an American, you get Global Entry benefits with your Nexus card. “Also, it automatically qualifies you for PreCheck,” he says.

Sentri
This trusted-traveler program allows expedited clearance for preapproved, low-risk travelers from southern land-border crossings. The benefits and requirements are virtually the same as for Nexus, but the cost is $122.25 for five years. If you have to cross the Mexican border in a car frequently, you should consider this program. Keith Shadle, who runs an information site called EasySentri, which helps travelers apply for trusted-traveler status, knows the benefit of Sentri well. He says it saves him hours whenever he navigates one of the world’s busiest land-border crossings at San Ysidro, Calif. But for American citizens, he says there may be a better path to the fast lanes. “Sentri benefits are included with Global Entry membership,” he says. “If you are a U.S. citizen and are thinking of using or wanting to use Sentri lanes, get Global Entry.”

Related story:   Kicked off a flight because of a dogfight

By the way, if you want to figure out how much time these cards will save you, check out the U.S. Customs and Border Protection Wait Time website.

So what’s the bottom line?

If you’re an infrequent international traveler — one or two border crossings a year — get a passport and use the Mobile Passport app. If you want to avoid the intrusive questions of an in-person interview or are uneasy about a government background check, this is also the way to go. If you live near the Canadian or Mexican border and make a lot of land crossings, consider Nexus or Sentri. If you travel abroad more than a few times a year, you’ll want Global Entry. Time and again, that’s what experienced travelers recommend.

“Nothing is as time-efficient as Global Entry when returning to the United States,” says Andy Abramson, who runs a marketing firm in Los Angeles and spends almost as much time in the air as on the ground. Global Entry is even accepted in other countries, he says. He recently used it for entry to New Zealand, which saved him hours of waiting in line.

This summer, there are more ways than ever to avoid long waits at the airport or at land-border crossings. But don’t wait too long to decide. The application process can take weeks, and in some cases, months for some of these trusted-traveler programs. If you take too long to decide, you could find yourself stuck in a line.



  • sirwired

    If you can get to an enrollment center for an appointment, Nexus is, by far, the best. It gets you Global Entry (and PreCheck) for less than just PreCheck alone. Even if you never go to Canada, it’s still the best deal.

    I have the Mobile Passport app and I can totally see how it’d save the Feds money (because they don’t need to file and store those stupid paper forms any more), but if you didn’t get to cut in line, it wouldn’t save the traveler anything at all. Your visit at the actual counters doesn’t take any less time than they ever did. So yeah, if it becomes ubiquitous, it’ll benefit CBP (that’s not a terrible thing), but won’t do anything for you.

    In the meantime, in my home airport of RDU, Mobile Passport lets you use the “Crew” line, which is even faster than Global Entry… what a deal!

  • BubbaJoe123

    ““The application process is brutal,” says Michelle Weller, a travel agent with Travel Leaders Network in Houston, “but it’s worthwhile.””

    Brutal? Really? Took me 15-20 minutes to fill out the form, and the appointment took <10 minutes.

  • sirwired

    Yeah, anybody complaining about a “brutal” government form should fill out an SF-86 (the form to request security clearance); it is, no kidding, 127 pages. (And that’s just the start, you also get fingerprinting and your friends and neighbors get visited by government investigators.)

  • MarkKelling

    Yep, the security clearance form is what I would call brutal. (Done it, don’t want to do it again!)
    The only way I would consider the Global Entry application “brutal” is if I wanted to cover something up and was wondering if my lies were consistent or not. :-)

  • Skeptic

    Plus, all the data from our SF-85s and 86s is probably now in the hands of the Chinese government!

  • jae1

    I’ve experienced brutal in relation to customs and visa processing when traveling in Communist Eastern Europe. The only part of the Global Entry application process that even approached brutal was the couple of days I couldn’t log in because fo a glitch in their server, and that was more annoying than anything else. Perhaps she or her clients had some record issues.

  • y_p_w

    A passport book is only $110, and a passport card is $30. The acceptance fee for an in person application is $25. Once you have an adult passport or passport card, there’s no need to go in person as long as one was issued less than 15 years ago. One could pay $30+$25 for a passport card now, and pay the renewal price for a passport book in the future. I’ve renewed my passport twice by mail, and got my passport card separately at the mail-in renewal price, which was only $20 at the time.

    I frankly like having a passport card. I’ve used it as ID and even for crossing into Canada and back. And it fits in my wallet.

  • joycexyz

    Agreed. Nothing “brutal” about it. We certainly want them to be thorough, so what’s the beef?

  • joycexyz

    I have fingerprint issues–apparently not deeply indented enough to be read at the Global Entry kiosks. It seems to be a common issue because customs has a special, very speedy line for us fingerprint-challenged. And I’ve always found the officers very pleasant. I’m so glad we got Global Entry!

We want your feedback. Your opinion is important to us. Here's how you can share your thoughts:
  • Send us a letter to the editor. We'll publish your most thoughtful missives in our daily newsletter or in an upcoming post.
  • Leave a message on one of our social networks. We have an active Facebook page, a LinkedIn presence and a Twitter account. Every story on this site is posted on those channels. The conversation ranges from completely unmoderated (Twitter) to moderated (Facebook and LinkedIn).
  • Post a question to our help forums or ask our advocates for a hand through our assistance intake form. Please note that our help forum is not a place for debate. It's there primarily to assist readers with a consumer problem.
  • If you have a news tip or want to report an error or omission, you can email the site publisher directly. You may also contact the post's author directly. Contact information is in the author tagline.