Comments on: Overlooked: bad service/good profits http://www.elliott.org/blog/overlooked-bad-servicegood-profits/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Eric Johnson http://www.elliott.org/blog/overlooked-bad-servicegood-profits/comment-page-1/#comment-1933 Eric Johnson Fri, 13 Apr 2007 18:57:12 +0000 http://beta.elliott.org/photos/overlooked-bad-servicegood-profits/#comment-1933 I thought I'd mention something very practical folks can do to improve airline customer service. Go to work for an airline! Or send your sons and daughters off to the fields of war. If your child works for an airline you can travel on their flight benefits too. As JFK might have said, "Ask not what the airlines can do for you. Ask rather what you can do for the airlines." I work for Alaska Airlines and many of my coworkers are entry level youth or retired folks who enjoy talking to and helping people. We all love to travel! Yes the job has some tough moments, but if you are made of the right stuff and have good customer service skills, it can be a lot of fun. It's not the job for everyone, but did I mention the flight benefits? Alaska is currently hiring in the following cities: Anchorage, Chicago, Denver, Fairbanks, Juneau, Las Vegas, Los Angeles, Oakland, Portland, OR, San Diego, San Francisco, Seattle, Phoenix / Tempe. Bilingual Spanish speakers are in particular demand. I work in reservations and may be working from the comfort of my own home in the near future. I do not work in the hiring department and the above opinions are my own and not those of the company. Yada yada yada. Maybe part of the new movement could be to join the ranks of the airlines and reform the sad state of customer service from the inside out. Please feel free to post this and anyone interested can email me. I thought I’d mention something very practical folks can do to improve airline customer service. Go to work for an airline! Or send your sons and daughters off to the fields of war. If your child works for an airline you can travel on their flight benefits too. As JFK might have said, “Ask not what the airlines can do for you. Ask rather what you can do for the airlines.”

I work for Alaska Airlines and many of my coworkers are entry level youth or retired folks who enjoy talking to and helping people. We all love to travel! Yes the job has some tough moments, but if you are made of the right stuff and have good customer service skills, it can be a lot of fun. It’s not the job for everyone, but did I mention the flight benefits?

Alaska is currently hiring in the following cities: Anchorage, Chicago, Denver, Fairbanks, Juneau, Las Vegas, Los Angeles, Oakland, Portland, OR, San Diego, San Francisco, Seattle, Phoenix / Tempe. Bilingual Spanish speakers are in particular demand. I work in reservations and may be working from the comfort of my own home in the near future. I do not work in the hiring department and the above opinions are my own and not those of the company. Yada yada yada.

Maybe part of the new movement could be to join the ranks of the airlines and reform the sad state of customer service from the inside out. Please feel free to post this and anyone interested can email me.

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