Comments on: Outrageous! Hotel charges $163 “car racing” fee after confirming reservation

By: Carlos de Paula

Carlos de Paula — Mon, 24 Mar 2008 23:01:31 +0000

I reckon this will not be an issue this year….

By: Randy B

Randy B — Wed, 17 Oct 2007 02:14:22 +0000

I’m wondering what Lexmark has something to say about all this since their name is out there.

By: Carver Farrow

Carver Farrow — Tue, 16 Oct 2007 20:57:36 +0000

The moral of the story is to book directly with the travel provider. Had Vicki Noble booked directly with the hotel, the hotel and they failed to disclose the charges to Vicki, the hotel would have had a hard time unilaterally adding these new charges.

By: Michael F. Hollander

Michael F. Hollander — Tue, 16 Oct 2007 20:10:35 +0000

The problem is that the hotel is inside the circuit. HOWEVER, some people may have passes or tickets arranged separately. There shouldn’t be an automatic charge for a ticket because people might already have their access arranged. The other “access levy” is ridiculous. That’s just a way for someone else to make more money. I can’t believe Champ Car is charging the $230 – but if they are, it’s shooting themselves in the foot.

By: Jon - The DC Traveler

Jon - The DC Traveler — Tue, 16 Oct 2007 11:45:23 +0000

These special event fees should be added into the price of the room BEFORE the rate is posted on the web or the hotel should eat it.

By: Jasper

Jasper — Thu, 11 Oct 2007 12:42:21 +0000

I think the problem here is that it’s unclear who’s responsible for the booking. Is it the wholesaler, of the hotel chain? I think it’s (both) their responsibility to make sure that the offers are ok. Once they wholesaler has sold a certain hotel room, THEY are responsible for the booking and THEY should have reimbursed Vicky, as THEY did not inform here properly. In this case, the hotel should go after the wholesaler. It’s not Vicky’s problem they didn’t communicate well.

It’s odd that when customers fail to meet their end of a contract/booking, they get slapped with fees and charges up the wazoo, but when companies do the same, they always hide behind finger pointing hoping their mistake will disappear.

PS: I like the edit tool on the comments.