http://www.elliott.org/blog/northwests-stealth-customer-service-initiative/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/blog/northwests-stealth-customer-service-initiative/comment-page-1/#comment-8205 sharon konkol Thu, 24 Jan 2008 19:04:36 +0000 http://beta.elliott.org/photos/northwests-stealth-customer-service-initiative/#comment-8205 i have been trying to contact nwa with a complaint on a recent flight jan.20th for my husband. the customer care center where i was told to reply is not even a 800 number.when i did get someone they said they would fax over a form for me to fill out. that was 3 days ago and i have not rec'd the form and they had my number right. i will not give up and i too know the history of nwa . there are some nice employee at the airlines, but somehow they are missing the boat on customer satifaction. if there is a quicker way for help, let me know...thank you for your time i have been trying to contact nwa with a complaint on a recent flight jan.20th for my husband.
the customer care center where i was told to reply is not even a 800 number.when i did get someone they said they would fax over a form for me to fill out. that was 3 days ago and i have not rec’d the form and they had my number right. i will not give up and i too know the history of nwa . there are some nice employee at the airlines, but somehow they are missing the boat on customer satifaction. if there is a quicker way for help, let me know…thank you for your time

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