Things could get a little dicey (as if they weren’t already dicey enough) for Northwest Airlines passengers, reports the Lansing State Journal. The airline, which is already flying under bankruptcy protection, is embroiled in a tug-of-war with its regional airlines, Mesaba Airlines and Pinnacle Airlines, over costs and routes. At the same time, Northwest plans to start its own regional carrier.
How will this play in the customer service department? Well, Northwest certainly has a lot of work to do already, and this just adds to its troubles. For customers, it means that no part of Northwest’s operation will be untouched by the ravages of bankruptcy. Not even its regional operations.
Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.

Elliott is consumer advocate
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