Comments on: Northwest’s pesky call center fee is refundable — if you know who to contact http://www.elliott.org/blog/northwests-pesky-call-center-fee-is-refundable-if-you-know-who-to-contact/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: susan http://www.elliott.org/blog/northwests-pesky-call-center-fee-is-refundable-if-you-know-who-to-contact/comment-page-1/#comment-13710 susan Wed, 30 Jul 2008 17:51:59 +0000 http://www.elliott.org/?p=5113#comment-13710 Call a travel agent. They can give you prices and availability for the most complex itineraries and we don't charge anything until the tickets are issued. Quit going on-line or calling the airlines' call-centers. You are getting minimum wage employees that don't care. Make a friend with a travel agent and all your travel issues will be handled with a smile! Call a travel agent. They can give you prices and availability for the most complex itineraries and we don’t charge anything until the tickets are issued. Quit going on-line or calling the airlines’ call-centers. You are getting minimum wage employees that don’t care. Make a friend with a travel agent and all your travel issues will be handled with a smile!

]]> By: William Hope http://www.elliott.org/blog/northwests-pesky-call-center-fee-is-refundable-if-you-know-who-to-contact/comment-page-1/#comment-13589 William Hope Wed, 23 Jul 2008 23:16:43 +0000 http://www.elliott.org/?p=5113#comment-13589 Similar(somewhat) problem w DL; tried to make areservation involving both econ and business class seats for different legs same trip. No means to do this as single itin, w single confirm code, online. Can be done by phone but involves fee, despite not being able to do it online. I wonder, if you are disabled in some way and unable to use a computer, does forcing you to pay to use phone res svc fall under ADA violation? Just wondering. Similar(somewhat) problem w DL; tried to make areservation involving both econ and business class seats for different legs same trip. No means to do this as single itin, w single confirm code, online. Can be done by phone but involves fee, despite not being able to do it online. I wonder, if you are disabled in some way and unable to use a computer, does forcing you to pay to use phone res svc fall under ADA violation? Just wondering.

]]> By: Joe Farrell http://www.elliott.org/blog/northwests-pesky-call-center-fee-is-refundable-if-you-know-who-to-contact/comment-page-1/#comment-13507 Joe Farrell Fri, 18 Jul 2008 12:04:07 +0000 http://www.elliott.org/?p=5113#comment-13507 Everything is negotiable if you know who to talk to . . . Everything is negotiable if you know who to talk to . . .

]]> By: Sebastian Okser http://www.elliott.org/blog/northwests-pesky-call-center-fee-is-refundable-if-you-know-who-to-contact/comment-page-1/#comment-13501 Sebastian Okser Thu, 17 Jul 2008 19:35:26 +0000 http://www.elliott.org/?p=5113#comment-13501 These booking fees do make me mad. But I do have a larger grievance with airlines on the other side of the pond. Here in Finland if I have a question, problem or anything else wrong and I am forced to call Finnair's call center I am charged over $5 per answered call plus my local network charges (This is whether or not they can answer my question or help me out). I did find a loophole with the charges some European Airlines charge with their call centers. I simply call their US numbers through Skype or another VoIP service. They don't charge for answered calls in America and through skype the phone call is free. These booking fees do make me mad. But I do have a larger grievance with airlines on the other side of the pond. Here in Finland if I have a question, problem or anything else wrong and I am forced to call Finnair’s call center I am charged over $5 per answered call plus my local network charges (This is whether or not they can answer my question or help me out).

I did find a loophole with the charges some European Airlines charge with their call centers. I simply call their US numbers through Skype or another VoIP service. They don’t charge for answered calls in America and through skype the phone call is free.

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