No seat reservations? A few easy tips for getting a boarding pass

By | May 4th, 2010

If you find yourself holding a reservation without confirmed seat assignments, like James Dobson did, here’s how to fix it.

(No, not that James Dobson.)

We have reservations this coming Sunday to fly out of Wichita, KS to Leon, MX with a change in Houston — all on Continental. We have seat assignments for every leg of the round trip with the exception of the first one departing out of Wichita.

Our previous experience tells is we don’t have seat assignments because the flight is oversold.

Do you have any advice on how we can make sure we get seats on this first leg of our trip? We are One-Pass Continental members and always fly Continental. If we don’t get on this flight for which we are ticketed, I doubt that we’ll be in Leon before Monday night which means we will miss important appointments in San Miguel de Allende Monday afternoon.

Any advice you have will be greatly appreciated.

OK, here’s how to get that done.

First, I would ask Alex, Continental’s virtual travel assistant, for help. It’s in the airline’s best interests to resolve this quickly and in an automated way, and Alex is the way to do that.

Here was my exchange with Alex:

You Asked: How do I send you a message?

Alex: I’m not sure I understand, please try rewording your question.

You Asked: What’s Continental’s email address?

Alex: There are a number of ways to contact us. See this page for more information. View Page.

Alas, the “view page” link went nowhere. So I found the email form here.

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If that doesn’t work, I list some higher-level customer contacts on this page. These are real people. I’ve met them.

I heard back from Dobson after I sent him these tips.

Thanks so much for your suggestion. I had an e-mail from Anne Munoz of Continental waiting for me when I got home this evening. She obtained seat assignments for us!

Thanks, Anne.

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