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	<title>Comments on: &#8220;Look at this list. Are you insane?&#8221;</title>
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	<link>http://www.elliott.org/blog/look-at-this-are-you-insane/</link>
	<description>Consumer advocate Christopher Elliott&#039;s site.</description>
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		<title>By: Mike</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-46318</link>
		<dc:creator>Mike</dc:creator>
		<pubDate>Wed, 25 Aug 2010 15:56:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-46318</guid>
		<description>Here is the NJ law regarding &quot;Domestic Security Fee&quot; http://www.state.nj.us/treasury/taxation/pdf/pubs/tb/tb47r2.pdf and NJ increased the fee from $2 to $5/day effective July 8, 2006. This is just one piece of the NJ 2006, billion dollar+ car tax increase  http://www.njcar.org/njcar/dsp_news_details.cfm?news_id=740 - so don&#039;t blame Enterprise/Hertz/Avis/whomever -- blame Gov Corzine, but what do you expect from a Democrat.</description>
		<content:encoded><![CDATA[<p>Here is the NJ law regarding &#8220;Domestic Security Fee&#8221; <a href="http://www.state.nj.us/treasury/taxation/pdf/pubs/tb/tb47r2.pdf" rel="nofollow">http://www.state.nj.us/treasury/taxation/pdf/pubs/tb/tb47r2.pdf</a> and NJ increased the fee from $2 to $5/day effective July 8, 2006. This is just one piece of the NJ 2006, billion dollar+ car tax increase  <a href="http://www.njcar.org/njcar/dsp_news_details.cfm?news_id=740" rel="nofollow">http://www.njcar.org/njcar/dsp_news_details.cfm?news_id=740</a> &#8211; so don&#8217;t blame Enterprise/Hertz/Avis/whomever &#8212; blame Gov Corzine, but what do you expect from a Democrat.</p>
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		<title>By: genius</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-44278</link>
		<dc:creator>genius</dc:creator>
		<pubDate>Tue, 27 Jul 2010 15:52:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-44278</guid>
		<description>You guys are geniuses. A quick check with Google reveals the $5 security fee is a NJ law. Complain to your legislators not the rental car company.</description>
		<content:encoded><![CDATA[<p>You guys are geniuses. A quick check with Google reveals the $5 security fee is a NJ law. Complain to your legislators not the rental car company.</p>
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		<title>By: Kevin</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-23175</link>
		<dc:creator>Kevin</dc:creator>
		<pubDate>Tue, 25 Aug 2009 12:47:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-23175</guid>
		<description>This is how bad Deluxe Rent A Car at LAX is.... www.deluxerentacar.info  
They aren&#039;t eve authorized to charge the ACRF fee and they did it to the tune of 13-27% for up to two years.</description>
		<content:encoded><![CDATA[<p>This is how bad Deluxe Rent A Car at LAX is&#8230;. <a href="http://www.deluxerentacar.info" rel="nofollow">http://www.deluxerentacar.info</a><br />
They aren&#8217;t eve authorized to charge the ACRF fee and they did it to the tune of 13-27% for up to two years.</p>
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		<title>By: bette</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-21375</link>
		<dc:creator>bette</dc:creator>
		<pubDate>Sat, 18 Jul 2009 04:30:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-21375</guid>
		<description>Everybody wants to get rich quick.  This way of thinking which emerged in the 70&#039;s (since the counter culture of the 60&#039;s was &quot;shot down&quot;), is finally going to have to  pay the band..  It really accelerated under Reagan (proud to be an American as long as you have a lot of money and things). 
Right now the most important thing is to find a secure place to spend the next few years in....kind of like &quot;hitting the mattresses&quot;.  God bless.</description>
		<content:encoded><![CDATA[<p>Everybody wants to get rich quick.  This way of thinking which emerged in the 70&#8242;s (since the counter culture of the 60&#8242;s was &#8220;shot down&#8221;), is finally going to have to  pay the band..  It really accelerated under Reagan (proud to be an American as long as you have a lot of money and things).<br />
Right now the most important thing is to find a secure place to spend the next few years in&#8230;.kind of like &#8220;hitting the mattresses&#8221;.  God bless.</p>
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		<title>By: Janet</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-19519</link>
		<dc:creator>Janet</dc:creator>
		<pubDate>Sat, 16 May 2009 18:29:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-19519</guid>
		<description>I recently needed a rental car at LAX and it was last minute.   I checked the rental companies websites directly.  The two with the lowest prices were Avis and Fox.  Guess which one charged around $50 in surcharges (not taxes...the taxes were the same at each company.)  Needless to say, I went with Fox and had a satisfactory experience.</description>
		<content:encoded><![CDATA[<p>I recently needed a rental car at LAX and it was last minute.   I checked the rental companies websites directly.  The two with the lowest prices were Avis and Fox.  Guess which one charged around $50 in surcharges (not taxes&#8230;the taxes were the same at each company.)  Needless to say, I went with Fox and had a satisfactory experience.</p>
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		<title>By: Aaron Gold</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-19475</link>
		<dc:creator>Aaron Gold</dc:creator>
		<pubDate>Thu, 14 May 2009 13:44:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-19475</guid>
		<description>I love how a compact car like the Pontiac Vibe (which is based on the mechanical bits from a Toyota Corolla) is listed as an &quot;intermediate SUV&quot;. Hah!</description>
		<content:encoded><![CDATA[<p>I love how a compact car like the Pontiac Vibe (which is based on the mechanical bits from a Toyota Corolla) is listed as an &#8220;intermediate SUV&#8221;. Hah!</p>
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		<title>By: Kate</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-13966</link>
		<dc:creator>Kate</dc:creator>
		<pubDate>Thu, 14 Aug 2008 19:41:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-13966</guid>
		<description>You’re mad at Avis because of what the State of NJ &amp; the airport authority require?

Good “Domestic Security Fee” and you’ll find it’s required to be collected ONLY by rental car companies by the State of New Jersey. 

The Vehicle Licensing Fee is also also a state tax. It’s not something the rental company made up to scam you.  Lots of states have started doing this.  I don’t there’s any rationale behind it other than “Here’s another way to squeeze a couple bucks out of travelers.”

It might interest you to know that some of the big car rental companies like Enterprise &amp; Hertz have actually spent their own money in the past trying to fight new government rental fees because they don’t think you should bear the burden either.  

The contract fee is the only thing I’ve never heard of before. That sounds like it might be Avis imposed.</description>
		<content:encoded><![CDATA[<p>You’re mad at Avis because of what the State of NJ &amp; the airport authority require?</p>
<p>Good “Domestic Security Fee” and you’ll find it’s required to be collected ONLY by rental car companies by the State of New Jersey. </p>
<p>The Vehicle Licensing Fee is also also a state tax. It’s not something the rental company made up to scam you.  Lots of states have started doing this.  I don’t there’s any rationale behind it other than “Here’s another way to squeeze a couple bucks out of travelers.”</p>
<p>It might interest you to know that some of the big car rental companies like Enterprise &amp; Hertz have actually spent their own money in the past trying to fight new government rental fees because they don’t think you should bear the burden either.  </p>
<p>The contract fee is the only thing I’ve never heard of before. That sounds like it might be Avis imposed.</p>
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		<title>By: Richard L</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-8680</link>
		<dc:creator>Richard L</dc:creator>
		<pubDate>Fri, 08 Feb 2008 18:59:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-8680</guid>
		<description>Phoenix is the worst- Typically the fees are more than the daily rental rate.
&quot;Taxation without representation&quot; comes to mind!</description>
		<content:encoded><![CDATA[<p>Phoenix is the worst- Typically the fees are more than the daily rental rate.<br />
&#8220;Taxation without representation&#8221; comes to mind!</p>
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		<title>By: Bob</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-8612</link>
		<dc:creator>Bob</dc:creator>
		<pubDate>Tue, 05 Feb 2008 20:00:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-8612</guid>
		<description>If you think it can&#039;t get any worse you may be wrong.  I have just reserved a car with Alamo and I gave them my Delta FF # because of a special deal through the airlines.  Guess who&#039;s paying for that &quot;special deal.&quot;  

I noticed on my reservation confirmation that I am being charged, as follows:

&quot;Daily Freq Flyer Service Charge $1.50</description>
		<content:encoded><![CDATA[<p>If you think it can&#8217;t get any worse you may be wrong.  I have just reserved a car with Alamo and I gave them my Delta FF # because of a special deal through the airlines.  Guess who&#8217;s paying for that &#8220;special deal.&#8221;  </p>
<p>I noticed on my reservation confirmation that I am being charged, as follows:</p>
<p>&#8220;Daily Freq Flyer Service Charge $1.50</p>
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		<title>By: Gary</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-8603</link>
		<dc:creator>Gary</dc:creator>
		<pubDate>Tue, 05 Feb 2008 15:40:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-8603</guid>
		<description>From the very first day that I started traveling, over 30 years ago I could not believe the games that travel supply retailers including car rental companies have played regarding the total cost of their products or services.  As a consumer the only important amount that concerns me is the total amount I am being asked to pay for the product or service.  Once I know the total price I in control and can choose whether or not to purchase the services. 

Everyone knows that advertisers and marketers are really responsible for the convoluted pricing game played by companies. First off the companies try to “hook” us by advertising a low base price, hoping that once we see all the additional taxes and fees we will be to lazy to go elsewhere for a better price and buy their product.  As well when companies reveal their internal costs to us they are trying to deflect customer concern over high prices by making it seem like it is not their fault that such things as taxes and security fees have to be paid and we shouldn’t blame them for high prices.

Does it really matter to us what the cost of doing business is for the car rental companies?  This is a capitalistic society, meaning that the ultimate goal of any company is to make as much profit as possible.  So let the companies raise the price of their products to what ever level they want and let the consumer decide if they think the price is reasonable buy purchasing the product. 

The bottom line for me is what’s important.  I haven’t been taken in by their game for a long time because I look at the advertised price as a starting point not a finishing point and compare the total price, taxes and fees included, of different companies for the same product before making a purchase.

Should marketers and advertising agents ever conclude that consumers are smart enough to compare the total price they may decide to advertise the total price.  But as long as even one of them continues to advertise a base price they all have to advertise this way because everyone knows that a low advertised price gets our attention.</description>
		<content:encoded><![CDATA[<p>From the very first day that I started traveling, over 30 years ago I could not believe the games that travel supply retailers including car rental companies have played regarding the total cost of their products or services.  As a consumer the only important amount that concerns me is the total amount I am being asked to pay for the product or service.  Once I know the total price I in control and can choose whether or not to purchase the services. </p>
<p>Everyone knows that advertisers and marketers are really responsible for the convoluted pricing game played by companies. First off the companies try to “hook” us by advertising a low base price, hoping that once we see all the additional taxes and fees we will be to lazy to go elsewhere for a better price and buy their product.  As well when companies reveal their internal costs to us they are trying to deflect customer concern over high prices by making it seem like it is not their fault that such things as taxes and security fees have to be paid and we shouldn’t blame them for high prices.</p>
<p>Does it really matter to us what the cost of doing business is for the car rental companies?  This is a capitalistic society, meaning that the ultimate goal of any company is to make as much profit as possible.  So let the companies raise the price of their products to what ever level they want and let the consumer decide if they think the price is reasonable buy purchasing the product. </p>
<p>The bottom line for me is what’s important.  I haven’t been taken in by their game for a long time because I look at the advertised price as a starting point not a finishing point and compare the total price, taxes and fees included, of different companies for the same product before making a purchase.</p>
<p>Should marketers and advertising agents ever conclude that consumers are smart enough to compare the total price they may decide to advertise the total price.  But as long as even one of them continues to advertise a base price they all have to advertise this way because everyone knows that a low advertised price gets our attention.</p>
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		<title>By: Ilene</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-8591</link>
		<dc:creator>Ilene</dc:creator>
		<pubDate>Tue, 05 Feb 2008 11:32:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-8591</guid>
		<description>We rent cars many times a year, both at end destinations and locally.

We always rent online, and always with a coupon.

Our printed confirmation shows the exact costs and any fees charged. This is the time to check and question fees.

If your online confirmation and your final contract show different amounts, then you at least have a hard copy to dispute.

We have rented exclusively from Enterprise the past few years and have nothing but praise for the company. They seem to be consistently cheaper than the competitors.</description>
		<content:encoded><![CDATA[<p>We rent cars many times a year, both at end destinations and locally.</p>
<p>We always rent online, and always with a coupon.</p>
<p>Our printed confirmation shows the exact costs and any fees charged. This is the time to check and question fees.</p>
<p>If your online confirmation and your final contract show different amounts, then you at least have a hard copy to dispute.</p>
<p>We have rented exclusively from Enterprise the past few years and have nothing but praise for the company. They seem to be consistently cheaper than the competitors.</p>
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		<title>By: Linaka</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-8491</link>
		<dc:creator>Linaka</dc:creator>
		<pubDate>Sat, 02 Feb 2008 05:27:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-8491</guid>
		<description>With every car I have ever rented, I do get a quote with the rate(s); and then there is a breakdown of the taxes, etc, etc, etc. I always know up front before I &quot;sign&quot; the rental contract!! I agree with the previous poster.....paying over $200/day for a rental car is pretty high and if you can afford that...then why waste time  grumbling about the extra fees!!</description>
		<content:encoded><![CDATA[<p>With every car I have ever rented, I do get a quote with the rate(s); and then there is a breakdown of the taxes, etc, etc, etc. I always know up front before I &#8220;sign&#8221; the rental contract!! I agree with the previous poster&#8230;..paying over $200/day for a rental car is pretty high and if you can afford that&#8230;then why waste time  grumbling about the extra fees!!</p>
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		<title>By: Nate</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-8471</link>
		<dc:creator>Nate</dc:creator>
		<pubDate>Fri, 01 Feb 2008 19:49:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-8471</guid>
		<description>I used to work in management in the car rental industry for one of the big players.  Most airports have always charged an airport concession fee for the &quot;privilege&quot; of of doing business at the airport.  It has almost always been a percentage of the rental.  However, up until the late 1990&#039;s, the concession was factored into the price of the rental and the rental car companies paid it to the city every month.  Starting in the late 1990&#039;s, and after some favorable legislation in a few states, the rental car companies began charging this fee as a seperate line item on the rental bill.  Funny thing is that they did not change their rates to reflect the fact that consumers were now paying for the fee seperately.  Most airport concession fees in the US are between 10% and 13% depending on the airport.  So, in effect, the rental car companies were able to raise their rates by 10 % in one fell swoop.

Once this practice began, the pandoras box on fees opened up.  For those of you who remember renting cars in the 80&#039;s and 90&#039;s, fees were non-existant, and in some states, illegal.

With a few exceptions, there are almost no mandatory fees in the industry.  Instead of factoring the costs of doing business into their rates, rental car companies keep coming up with unique ways of hitting their consumers with new fees.  The only major exceptions are some true taxes that some municipalities charge for their pet projects, like new stadiums or tourism taxes.  

The vehicle licensing fee does not cover just your share of the rental.  In most states a rental car company is now allowed to recover a certain percentage of their total cost of licensing and registration of their entire fleet for the year.  The percentage you are assesed may be far more than your &quot;share&quot; of the rental.  But this fee in not a legal requirement.  It was created by the rental industry as another way to make money.  Again, when this was instituted and copied by everyone else, no one lowered their rates.

While concession and VLF fees are here to stay, I recommend that you shop around.  It is going to be hard to get away with a lot of these fees, however some of the smaller competitors are taking advatage of the frustartion of consumers and not charging them.

Also, if you have never noticed before, the airport concession fee is also assessed on all of the other so called fees on your rental bill.  If these other &quot;fees&quot; were in deed some kind of tax or legally required, they would not be taxable.  Airports and municipalities don&#039;t complain because it&#039;s just more money in their pockets.  Check your next bill and you will see that any true taxes will have the word &quot;tax&quot; somewhere on the line item while everything will have &quot;fee&quot;.  

Until we as consumers rise up and start hurting these guys by flooding them with complaints and complaining to our AG&#039;s, this practice will only get worse.  At a minimum, they should advertise their rates withh all fees included so that you can accurately compare rates.  Just like the banking industry, a good chunk of the rental car companies profits nowadays are coming from fees and not their actual rental rates.</description>
		<content:encoded><![CDATA[<p>I used to work in management in the car rental industry for one of the big players.  Most airports have always charged an airport concession fee for the &#8220;privilege&#8221; of of doing business at the airport.  It has almost always been a percentage of the rental.  However, up until the late 1990&#8242;s, the concession was factored into the price of the rental and the rental car companies paid it to the city every month.  Starting in the late 1990&#8242;s, and after some favorable legislation in a few states, the rental car companies began charging this fee as a seperate line item on the rental bill.  Funny thing is that they did not change their rates to reflect the fact that consumers were now paying for the fee seperately.  Most airport concession fees in the US are between 10% and 13% depending on the airport.  So, in effect, the rental car companies were able to raise their rates by 10 % in one fell swoop.</p>
<p>Once this practice began, the pandoras box on fees opened up.  For those of you who remember renting cars in the 80&#8242;s and 90&#8242;s, fees were non-existant, and in some states, illegal.</p>
<p>With a few exceptions, there are almost no mandatory fees in the industry.  Instead of factoring the costs of doing business into their rates, rental car companies keep coming up with unique ways of hitting their consumers with new fees.  The only major exceptions are some true taxes that some municipalities charge for their pet projects, like new stadiums or tourism taxes.  </p>
<p>The vehicle licensing fee does not cover just your share of the rental.  In most states a rental car company is now allowed to recover a certain percentage of their total cost of licensing and registration of their entire fleet for the year.  The percentage you are assesed may be far more than your &#8220;share&#8221; of the rental.  But this fee in not a legal requirement.  It was created by the rental industry as another way to make money.  Again, when this was instituted and copied by everyone else, no one lowered their rates.</p>
<p>While concession and VLF fees are here to stay, I recommend that you shop around.  It is going to be hard to get away with a lot of these fees, however some of the smaller competitors are taking advatage of the frustartion of consumers and not charging them.</p>
<p>Also, if you have never noticed before, the airport concession fee is also assessed on all of the other so called fees on your rental bill.  If these other &#8220;fees&#8221; were in deed some kind of tax or legally required, they would not be taxable.  Airports and municipalities don&#8217;t complain because it&#8217;s just more money in their pockets.  Check your next bill and you will see that any true taxes will have the word &#8220;tax&#8221; somewhere on the line item while everything will have &#8220;fee&#8221;.  </p>
<p>Until we as consumers rise up and start hurting these guys by flooding them with complaints and complaining to our AG&#8217;s, this practice will only get worse.  At a minimum, they should advertise their rates withh all fees included so that you can accurately compare rates.  Just like the banking industry, a good chunk of the rental car companies profits nowadays are coming from fees and not their actual rental rates.</p>
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		<title>By: Pancake</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-8440</link>
		<dc:creator>Pancake</dc:creator>
		<pubDate>Thu, 31 Jan 2008 23:38:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-8440</guid>
		<description>Who in their right mind pays $205.99 per day for a car rental?  If I could afford rentals rentals at that rate, then I wouldn&#039;t be complaining about another $140 in fees.  

Maybe the way to save money is to find a place that will rent you a car for something like $40/day.  There are plenty of them out there...  I do it all the time!  Even with the fees, a three-day rental shouldn&#039;t cost more than $150...</description>
		<content:encoded><![CDATA[<p>Who in their right mind pays $205.99 per day for a car rental?  If I could afford rentals rentals at that rate, then I wouldn&#8217;t be complaining about another $140 in fees.  </p>
<p>Maybe the way to save money is to find a place that will rent you a car for something like $40/day.  There are plenty of them out there&#8230;  I do it all the time!  Even with the fees, a three-day rental shouldn&#8217;t cost more than $150&#8230;</p>
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		<title>By: Chicky</title>
		<link>http://www.elliott.org/blog/look-at-this-are-you-insane/comment-page-1/#comment-8434</link>
		<dc:creator>Chicky</dc:creator>
		<pubDate>Thu, 31 Jan 2008 21:41:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/look-at-this-are-you-insane/#comment-8434</guid>
		<description>That&#039;s the advantage of renting through places like Priceline. You know what you&#039;re paying, and you pay it up front, period. Granted, if you cancel, you can&#039;t get your money back, and you can&#039;t upgrade your car, but by George, you can&#039;t be charged for any other little doodads they feel like sticking on the total, and calling it a &quot;fee.&quot; For sure, Priceline has its drawbacks, but it does have that one redeeming feature.</description>
		<content:encoded><![CDATA[<p>That&#8217;s the advantage of renting through places like Priceline. You know what you&#8217;re paying, and you pay it up front, period. Granted, if you cancel, you can&#8217;t get your money back, and you can&#8217;t upgrade your car, but by George, you can&#8217;t be charged for any other little doodads they feel like sticking on the total, and calling it a &#8220;fee.&#8221; For sure, Priceline has its drawbacks, but it does have that one redeeming feature.</p>
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