Comments on: JetBlue’s apology http://www.elliott.org/blog/jetblues-apology/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Bob Baker http://www.elliott.org/blog/jetblues-apology/comment-page-1/#comment-1856 Bob Baker Thu, 01 Mar 2007 21:34:18 +0000 http://beta.elliott.org/photos/jetblues-apology/#comment-1856 I must comment on David Neeleman's so called Bill of Right's. What happened can happen again and Jet Blue will not have to pay one red cent. Why? Weather is not a Controllable Irregularity -- so doesn't have to pay. If the plane leaves the gate on time and the delay occurs on the runway -- doesn't have to pay. Jet Blue's policy is to not oversell their flights -- they will never have an involuntary denied boarding, or a voluntary one for that matter. If there is a Ground Delay after arrival and its weather, since weather is not a Controllable Irregularity -- they don't have to pay. I do like this, except is should be 2-3 hours, not 5. By then it's past the point of comfort: GROUND DELAYS For customers who experience a Ground Delay for more than 5 hours, JetBlue will take necessary action so that customers may deplane. JetBlue will also provide customers experiencing a Ground Delay with food and drink, access to restrooms and, as necessary, medical treatment. Remember it's subject to the Operational Control of the crew. What a joke. I must comment on David Neeleman’s so called Bill of Right’s.

What happened can happen again and Jet Blue will not have to pay one red cent. Why?

Weather is not a Controllable Irregularity — so doesn’t have to pay.
If the plane leaves the gate on time and the delay occurs on the runway — doesn’t have to pay.
Jet Blue’s policy is to not oversell their flights — they will never have an involuntary denied boarding, or a voluntary one for that matter.
If there is a Ground Delay after arrival and its weather, since weather is not a Controllable Irregularity — they don’t have to pay.

I do like this, except is should be 2-3 hours, not 5. By then it’s past the point of comfort:

GROUND DELAYS
For customers who experience a Ground Delay for more than 5 hours, JetBlue will take necessary action so that customers may deplane. JetBlue will also provide customers experiencing a Ground Delay with food and drink, access to restrooms and, as necessary, medical treatment.

Remember it’s subject to the Operational Control of the crew.

What a joke.

]]> By: Carlo http://www.elliott.org/blog/jetblues-apology/comment-page-1/#comment-1855 Carlo Wed, 28 Feb 2007 21:03:16 +0000 http://beta.elliott.org/photos/jetblues-apology/#comment-1855 Where's the apology for taking hostages? Where’s the apology for taking hostages?

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