Comments on: “I’m sorry, your flight no longer exists”

By: Jesse

Jesse — Wed, 10 Nov 2010 18:36:52 +0000

That’s an interesting case.

Would it be advisable to go to the airport even if you know your flight has been Cancelled? Once at the airport it becomes the responsibility of the airline to pay the costs of meals and hotel rooms if necessary. At the same time if there’s an earlier flight then this person could be booked earlier if room exists.

By: Alex

Alex — Thu, 27 Sep 2007 02:11:46 +0000

I was in the same situation with Uzbekistanian Airways flight to new york. Only they are even worse. At first I did not get my ticket for 2 months and after calling them almost every day – I got it on last day. When I got in the plane – my seat was already taken – so I waited to see if there will be any seat left for me.
But on the flight back my flight was canceled and nobody noified me about it. So I had to stay and wait for next flight for 10 days!!! And not even a penny was paid to me to compensate!

Uzbekistanian Airways is the worst company I have ever seen so far!

By: Kathleen

Kathleen — Tue, 25 Sep 2007 16:53:57 +0000

We ran into a similar problem with SAS. They canceled our 9/18 flight home from Gothenburg to San Francisco without notifying us. Luckily my husband looked up the flight information on the Web the night before, discovered the cancellation, and phoned to get us rebooked. (SAS closes down at night, so we had to wait until morning, half an hour before the first flight of the day, to phone, meaning of course that we couldn’t get on that flight and had to wait until later in the day.) SAS had a contact number for us as well as email. Neither was used. They confirmed our return flights when we left the US, clearing up an apparent double booking that showed on the United Web site (the explanation: “ignore UAL.com; SAS’s online system does not work well with it”).

By: Annette

Annette — Tue, 25 Sep 2007 16:32:59 +0000

As a travel agent I ALWAYS make sure there’s a contact number for the client in the booking file. I have NEVER had the airline call a client about a schedule change. In fact I’m frequently not notified of schedule changes by the airlines and routinely go and manually check my clients flight arrangements to make sure there have been no changes. Often times this is the only way that I know the airline has made a change. For the airline to shift the blame onto the travel agent is just irresponsible and just plain wrong.

By: Lisa

Lisa — Wed, 19 Sep 2007 23:03:49 +0000

What boneheads. This is why I refuse to fly United anymore. Their codeshares with US Airways are a disaster, they are an operational mess and the left hand and right hand don’t communicate. Too bad they didn’t stay permanently bankrupt