Comments on: Forced to pay an extra $700 for my rental car … is my airline to blame? http://www.elliott.org/blog/if-you-book-a-rental-car-through-an-airline-site-whos-responsible-when-something-goes-wrong/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: MoNgo http://www.elliott.org/blog/if-you-book-a-rental-car-through-an-airline-site-whos-responsible-when-something-goes-wrong/comment-page-1/#comment-16714 MoNgo Wed, 21 Jan 2009 15:14:42 +0000 http://www.elliott.org/?p=5638#comment-16714 The employee did THE solution to a customer problem. Told you something to make you happy and walk away: "We were informed by a Hawaiian Airlines employee to go to Dollar Rent-A-Car and they would honor my reservation." This is the common way to handle difficult situations. This is how officers in the military were able to send soldiers to their deaths. The oft-asked rhetorical question from the foxhole: "Who you gonna complain to, your congressman, your president? They're the ones that got us into this war!" As Leo Getz (Joe Peschi) would exclaim: "Never go through the drive-thru...!" The employee did THE solution to a customer problem. Told you something to make you happy and walk away: “We were informed by a Hawaiian Airlines employee to go to Dollar Rent-A-Car and they would honor my reservation.”
This is the common way to handle difficult situations. This is how officers in the military were able to send soldiers to their deaths. The oft-asked rhetorical question from the foxhole: “Who you gonna complain to, your congressman, your president? They’re the ones that got us into this war!”
As Leo Getz (Joe Peschi) would exclaim: “Never go through the drive-thru…!”

]]> By: JOE MATRADOTZ http://www.elliott.org/blog/if-you-book-a-rental-car-through-an-airline-site-whos-responsible-when-something-goes-wrong/comment-page-1/#comment-16530 JOE MATRADOTZ Fri, 16 Jan 2009 22:58:11 +0000 http://www.elliott.org/?p=5638#comment-16530 http://www.elliott.org/blog/warning-auto-industry-breakdown-could-spell-big-trouble-for-car-renters/ http://www.elliott.org/blog/warning-auto-industry-breakdown-could-spell-big-trouble-for-car-renters/

]]> By: JOE MATRADOTZ http://www.elliott.org/blog/if-you-book-a-rental-car-through-an-airline-site-whos-responsible-when-something-goes-wrong/comment-page-1/#comment-16529 JOE MATRADOTZ Fri, 16 Jan 2009 22:52:51 +0000 http://www.elliott.org/?p=5638#comment-16529 there will be more of this Chris warned of this as a possibility in an earlier blog when advantage rent a car went bankrupt and closed its doors. you will see more of this in the future from larger companies there will be more of this Chris warned of this as a possibility in an earlier blog when advantage rent a car went bankrupt and closed its doors. you will see more of this in the future from larger companies

]]> By: Rick http://www.elliott.org/blog/if-you-book-a-rental-car-through-an-airline-site-whos-responsible-when-something-goes-wrong/comment-page-1/#comment-16501 Rick Fri, 16 Jan 2009 05:33:07 +0000 http://www.elliott.org/?p=5638#comment-16501 Advantage is/was owned by Denny Hecker, a Minneapolis/St. Paul auto dealer who owns and has closed several dealerships in the Twin Cities area. Many of his dealerships are in bankruptcy. Ford and GM are suing him and he is suing Chrysler. Advantage is/was owned by Denny Hecker, a Minneapolis/St. Paul auto dealer who owns and has closed several dealerships in the Twin Cities area. Many of his dealerships are in bankruptcy. Ford and GM are suing him and he is suing Chrysler.

]]> By: David Z http://www.elliott.org/blog/if-you-book-a-rental-car-through-an-airline-site-whos-responsible-when-something-goes-wrong/comment-page-1/#comment-16499 David Z Thu, 15 Jan 2009 23:57:17 +0000 http://www.elliott.org/?p=5638#comment-16499 Looks like there's a "disconnect" between the Hawaiian Airlines agent Mr. Schwartz spoke with and the other who eventually resolved the issue. Depending on what their internal policy is for this sort of thing, they ought to be consistent about it. One travel agency I know would refund the Advantage car reservation if the customer asked for it, although they won't pay any difference if they got a car at a higher price. At least they're consistent, although some people won't like their latter policy about it. Looks like there’s a “disconnect” between the Hawaiian Airlines agent Mr. Schwartz spoke with and the other who eventually resolved the issue. Depending on what their internal policy is for this sort of thing, they ought to be consistent about it.

One travel agency I know would refund the Advantage car reservation if the customer asked for it, although they won’t pay any difference if they got a car at a higher price. At least they’re consistent, although some people won’t like their latter policy about it.

]]> By: Carver Farrow http://www.elliott.org/blog/if-you-book-a-rental-car-through-an-airline-site-whos-responsible-when-something-goes-wrong/comment-page-1/#comment-16498 Carver Farrow Thu, 15 Jan 2009 23:29:12 +0000 http://www.elliott.org/?p=5638#comment-16498 Chris asks, "then what’s the point of buying anything through a third party? " I say none. Once again, the problem arises because the purchase was made through a 3rd party, rather than the travel provider directly allowing everyone to point fingers and deny resonsibility. Chris asks, “then what’s the point of buying anything through a third party? ”

I say none. Once again, the problem arises because the purchase was made through a 3rd party, rather than the travel provider directly allowing everyone to point fingers and deny resonsibility.

]]> By: Kelly http://www.elliott.org/blog/if-you-book-a-rental-car-through-an-airline-site-whos-responsible-when-something-goes-wrong/comment-page-1/#comment-16494 Kelly Thu, 15 Jan 2009 18:29:10 +0000 http://www.elliott.org/?p=5638#comment-16494 Terrible service! Hawaiian airlines should be very ashamed. Terrible service! Hawaiian airlines should be very ashamed.

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