I just wrapped up a review of my August emails — and wow, what an awesome collection of complaints!
To recap, one of my email addresses experienced a total meltdown, holding more than 10,000 messages in a queue since January. I explain everything in this post. And here’s a synopsis of the September emails.
It’s worth repeating that there are many ways of reaching me, including social media, my primary gmail address, firstname.lastname@example.org, or phone.
I answer as promptly as possible — when the technology works.
Here’s what I uncovered:
• Lots and lots of unresolvable complaints. For example, one reader wanted to know why his airline had invalidated his entire airline ticket after he canceled just the outbound leg. And “it’s an industry practice” didn’t go over very well with him. Let’s just say I’ve had a lot of ‘splainin’ to do, Lucy.
• Emails from two well-known travel industry personalities, one asking me to a call “immediately.” Uh, oops. “I’m having email trouble” didn’t seem to do much to improve the situation. The other person was mildly amused that it took seven months for me to reply to a message. Oh well.
• Lots of hate mail from US Airways and American Airlines insiders, accusing me of sabotaging their merger. No, my friends, you’ve done this to yourselves.
• Random tirades from loyalty program nuts, airline apologists and other misguided readers who just wish I’d stop writing about their beloved industry. Sorry, no can do. And by the way, thanks for reading my site.
I’m extra curious to see what July’s messages will look like. Stay tuned for a full report.