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	<title>Comments on: Humiliated by customs agents &#8212; am I entitled to a refund for my vacation?</title>
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	<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/</link>
	<description>Consumer advocate Christopher Elliott&#039;s site.</description>
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		<title>By: Tamikophifer</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-73996</link>
		<dc:creator>Tamikophifer</dc:creator>
		<pubDate>Thu, 07 Jul 2011 16:57:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-73996</guid>
		<description> i just wanted to let you know that Bermuda customs has the right to do a no clothes body orifice seach to innocent people just because they want to. If you refuse they will hold u for hours or overnight. google it because it has happened to hundreds of people including myself and i have never done any thing illegal in my whole life. i felt raped. they don&#039;t have a x-ray machine to search people and to have them leave with dignity. yes i&#039;m hurt.They didn&#039;t even offer an apology for my inconvience. I just want to warn other people. They asked me everything from how much money i have in the bank to where&#039;s my panities in my suitcase. The customs supervisor told a lie indicating that i don&#039;t have a hotel reservations. Didn&#039;t give me the opport. to prove i did. And that was the lie she said that got me searched naked. They told me too bend over and open up my buttocks so they can see my anus. worst exp. of my life. This is just a warning to other people and the rights other countries have. Just because a country is having problems with drugs and guns doesn&#039;t give them the human right to rape other people. You would think that Bermuda would have the money to buy an x-ray instead of raping people. thanks</description>
		<content:encoded><![CDATA[<p> i just wanted to let you know that Bermuda customs has the right to do a no clothes body orifice seach to innocent people just because they want to. If you refuse they will hold u for hours or overnight. google it because it has happened to hundreds of people including myself and i have never done any thing illegal in my whole life. i felt raped. they don&#8217;t have a x-ray machine to search people and to have them leave with dignity. yes i&#8217;m hurt.They didn&#8217;t even offer an apology for my inconvience. I just want to warn other people. They asked me everything from how much money i have in the bank to where&#8217;s my panities in my suitcase. The customs supervisor told a lie indicating that i don&#8217;t have a hotel reservations. Didn&#8217;t give me the opport. to prove i did. And that was the lie she said that got me searched naked. They told me too bend over and open up my buttocks so they can see my anus. worst exp. of my life. This is just a warning to other people and the rights other countries have. Just because a country is having problems with drugs and guns doesn&#8217;t give them the human right to rape other people. You would think that Bermuda would have the money to buy an x-ray instead of raping people. thanks</p>
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		<title>By: JDaCapo</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-46560</link>
		<dc:creator>JDaCapo</dc:creator>
		<pubDate>Sat, 28 Aug 2010 08:01:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-46560</guid>
		<description>She should&#039;ve pretended to enjoy it. I think a little grinding and moaning would make the whole search go a lot quicker what with the one doing the dirty work feeling rather awkward... I could imagine him/her mumbling &quot;I hate my job&quot; or &quot;Just five years to retirement...&quot; over and over.</description>
		<content:encoded><![CDATA[<p>She should&#8217;ve pretended to enjoy it. I think a little grinding and moaning would make the whole search go a lot quicker what with the one doing the dirty work feeling rather awkward&#8230; I could imagine him/her mumbling &#8220;I hate my job&#8221; or &#8220;Just five years to retirement&#8230;&#8221; over and over.</p>
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		<title>By: Celia</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-44153</link>
		<dc:creator>Celia</dc:creator>
		<pubDate>Sun, 25 Jul 2010 00:16:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-44153</guid>
		<description>I&#039;m a US citizen and I had a horrible experience with an NYC customs B.I.T.C.H.  My feeling is that they can&#039;t be too mean to citizens, but some of them are just mad dogs who enjoy abusing and verbally attacking foreigners, including permanent residents. I had a chance to experience all this first hand only because I traveled with my in-laws, who are green card holders.  Otherwise, I would be too proud to be US citizens, as customs agents at the &quot;citizen&quot;  exits are mostly very friendly and nice.</description>
		<content:encoded><![CDATA[<p>I&#8217;m a US citizen and I had a horrible experience with an NYC customs B.I.T.C.H.  My feeling is that they can&#8217;t be too mean to citizens, but some of them are just mad dogs who enjoy abusing and verbally attacking foreigners, including permanent residents. I had a chance to experience all this first hand only because I traveled with my in-laws, who are green card holders.  Otherwise, I would be too proud to be US citizens, as customs agents at the &#8220;citizen&#8221;  exits are mostly very friendly and nice.</p>
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		<title>By: B</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-37999</link>
		<dc:creator>B</dc:creator>
		<pubDate>Thu, 22 Apr 2010 15:34:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-37999</guid>
		<description>I think it is bizarre that we have come to accept these procedures as routine. The US does likely put pressure on other countries to implement more stringent search procedures. It is true that the US is horrible in its own customs practices -- and even subjects its own citizens to random scrutiny and berating. 

Still, the attitudes of some people here boggle the mind. Do you presume that because our government puts such procedures in place that Americans agree with them? How dare the people who have the attitude that Americans are simply &quot;getting what they deserve.&quot; Also, bizarre is the woman who admits freely that she was spared embarrassment because she had diplomatic immunity. It&#039;s easy to judge when you have not been through the degrading experience yourself.

I am sad to read that so many feel these procedures are &quot;routine.&quot; I fail to see how these procedures keeps the US or any country safe. Randomly searching innocent people and spending time harassing them while searching their property and their person is reprehensible. It is a sad statement on our society.</description>
		<content:encoded><![CDATA[<p>I think it is bizarre that we have come to accept these procedures as routine. The US does likely put pressure on other countries to implement more stringent search procedures. It is true that the US is horrible in its own customs practices &#8212; and even subjects its own citizens to random scrutiny and berating. </p>
<p>Still, the attitudes of some people here boggle the mind. Do you presume that because our government puts such procedures in place that Americans agree with them? How dare the people who have the attitude that Americans are simply &#8220;getting what they deserve.&#8221; Also, bizarre is the woman who admits freely that she was spared embarrassment because she had diplomatic immunity. It&#8217;s easy to judge when you have not been through the degrading experience yourself.</p>
<p>I am sad to read that so many feel these procedures are &#8220;routine.&#8221; I fail to see how these procedures keeps the US or any country safe. Randomly searching innocent people and spending time harassing them while searching their property and their person is reprehensible. It is a sad statement on our society.</p>
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		<title>By: Carly</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-14749</link>
		<dc:creator>Carly</dc:creator>
		<pubDate>Sun, 28 Sep 2008 14:46:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-14749</guid>
		<description>I was selected for SSSS (extra screening) on a flight from Los Angeles to Seattle this July.  Although I wasn&#039;t strip searched, my bags and the clothes I was wearing were swabbed and I was given a very thorough pat-down.  When it was all over, I&#039;m sure that I thanked the customs agent and apologized for the inconvenience.  She and/or the USA didn&#039;t owe me an apology.  I&#039;m not going to write the entire United States off as a future travel destination (although, in all honesty, it&#039;s usually just a transfer point for me as part of a further international flight).  Maybe someone else with drugs or a weapon did get past while they were screening me.  However, until &quot;must be psychic&quot; and &quot;must have x-ray vision&quot; are prerequisites for working as a gate or customs agent they can only make educated guesses as to who requires additional screening.

I think there are some odd inaccuracies in this story.  For example, Regina mentions working three jobs to save for a holiday, and then talks about having &quot;a&quot; stressful job.  As well, I think it&#039;s odd that someone would &quot;work three jobs&quot; to &quot;pay for a vacation&quot; and then make the decision about the destination two days before departure, and then only stay for two days.</description>
		<content:encoded><![CDATA[<p>I was selected for SSSS (extra screening) on a flight from Los Angeles to Seattle this July.  Although I wasn&#8217;t strip searched, my bags and the clothes I was wearing were swabbed and I was given a very thorough pat-down.  When it was all over, I&#8217;m sure that I thanked the customs agent and apologized for the inconvenience.  She and/or the USA didn&#8217;t owe me an apology.  I&#8217;m not going to write the entire United States off as a future travel destination (although, in all honesty, it&#8217;s usually just a transfer point for me as part of a further international flight).  Maybe someone else with drugs or a weapon did get past while they were screening me.  However, until &#8220;must be psychic&#8221; and &#8220;must have x-ray vision&#8221; are prerequisites for working as a gate or customs agent they can only make educated guesses as to who requires additional screening.</p>
<p>I think there are some odd inaccuracies in this story.  For example, Regina mentions working three jobs to save for a holiday, and then talks about having &#8220;a&#8221; stressful job.  As well, I think it&#8217;s odd that someone would &#8220;work three jobs&#8221; to &#8220;pay for a vacation&#8221; and then make the decision about the destination two days before departure, and then only stay for two days.</p>
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		<title>By: Patricia</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-14745</link>
		<dc:creator>Patricia</dc:creator>
		<pubDate>Sun, 28 Sep 2008 08:14:26 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-14745</guid>
		<description>I understand it is uncomfortable, but that happens worldwide, and really the laws within the USA are more perturbing. It is funny you complain about the customs in my nation, when actually your nation put me in a maxium security prison when I arrived foir 24 hrs once. Boy was that not fun.

Per the patriot act, they are allowed, and we have no rights to lawyers etc, and can be held without charge or reason. The USA has been locking people up like fiends for no reason since 9/11, take some time and look into it. Literally thousands of people held for lengthy times with no charges.

The USA still holds people without charge, and feel free to research it, Bermuda does not. Gitmo anyone?

It was unfortunate what happened, but to expect a refund is totally offbase. Funny thing being, my island often does refund tourists - say if they get in a bas accident or something, the gov does just for goodwill, they are good like that.

Unfortuntely, the drug trade in my island comes through the airport - by foriegners mostly. You think you got singled out lol, try being local,  they are very strict on us. We have a zero tolerance policy, guns are illegal etc.

Also, sorry, but you may also be suffering blowback  from the &quot;ugly American&quot; vibes that happen  here. It is not unheard of for American tourists to commit crimes, and expect to be let off as &quot;they are Americans&quot;, there have literally been cases where people think they are not subject to obeying the law as they are Americans? Maybe a few times a year this occurs here, sadly.

Also, as an FYI per your post, we are not that heavily dependent on vacation tourists btw, our main source of income is actually offshore banking and business, and we do very very well at it, normally ranking as the highest average incomes in the world, and of course we have no income tax.

I do apologize for it in any case, my island is to me my paradise. In many ways it is like stepping back in time, and like many places our crime is rising so my government is doing what they can do curb this, so we can remain our peaceful selves. 

Unfortunetly people such as yourselves get caught in this crossfire. 

With love from Bermuda.</description>
		<content:encoded><![CDATA[<p>I understand it is uncomfortable, but that happens worldwide, and really the laws within the USA are more perturbing. It is funny you complain about the customs in my nation, when actually your nation put me in a maxium security prison when I arrived foir 24 hrs once. Boy was that not fun.</p>
<p>Per the patriot act, they are allowed, and we have no rights to lawyers etc, and can be held without charge or reason. The USA has been locking people up like fiends for no reason since 9/11, take some time and look into it. Literally thousands of people held for lengthy times with no charges.</p>
<p>The USA still holds people without charge, and feel free to research it, Bermuda does not. Gitmo anyone?</p>
<p>It was unfortunate what happened, but to expect a refund is totally offbase. Funny thing being, my island often does refund tourists &#8211; say if they get in a bas accident or something, the gov does just for goodwill, they are good like that.</p>
<p>Unfortuntely, the drug trade in my island comes through the airport &#8211; by foriegners mostly. You think you got singled out lol, try being local,  they are very strict on us. We have a zero tolerance policy, guns are illegal etc.</p>
<p>Also, sorry, but you may also be suffering blowback  from the &#8220;ugly American&#8221; vibes that happen  here. It is not unheard of for American tourists to commit crimes, and expect to be let off as &#8220;they are Americans&#8221;, there have literally been cases where people think they are not subject to obeying the law as they are Americans? Maybe a few times a year this occurs here, sadly.</p>
<p>Also, as an FYI per your post, we are not that heavily dependent on vacation tourists btw, our main source of income is actually offshore banking and business, and we do very very well at it, normally ranking as the highest average incomes in the world, and of course we have no income tax.</p>
<p>I do apologize for it in any case, my island is to me my paradise. In many ways it is like stepping back in time, and like many places our crime is rising so my government is doing what they can do curb this, so we can remain our peaceful selves. </p>
<p>Unfortunetly people such as yourselves get caught in this crossfire. </p>
<p>With love from Bermuda.</p>
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		<title>By: Anna</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-12314</link>
		<dc:creator>Anna</dc:creator>
		<pubDate>Wed, 28 May 2008 01:37:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-12314</guid>
		<description>Regina, sorry I didn&#039;t mean to imply you went to jail.  I meant that in a lot of countries their laws allow them to detain you because of suspicion and that in regions like the middle east or asia they have been known to arrest first and ask questions later.</description>
		<content:encoded><![CDATA[<p>Regina, sorry I didn&#8217;t mean to imply you went to jail.  I meant that in a lot of countries their laws allow them to detain you because of suspicion and that in regions like the middle east or asia they have been known to arrest first and ask questions later.</p>
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		<title>By: Anna</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-12312</link>
		<dc:creator>Anna</dc:creator>
		<pubDate>Wed, 28 May 2008 00:23:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-12312</guid>
		<description>Regina, my husband experienced the exact same thing when we flew into Bermuda 2 years ago.  The only difference being he was searched for evidence of marijuana instead of cocaine.  Funny enough there was another couple on the same flight coming from ATL and the wife was singled out as well.   We are expats and frequent travelers so I stood to the side and laughed at my husband during his dilemma.  In the end we pulled out our diplomatic credential&#039;s and explained we were posted in Haiti and there is no telling what our luggage has been exposed to in the baggage area in Port-Au-Prince.  They did apologize and stated they were just doing their job and that Bermuda has a zero tolerance policy for drugs.  

Look at it from their perspective as well, you are a traveler subject to the laws of their country and they do not want drugs entering their country.   Bermuda takes a very proactive approach to stop drugs from entering their borders.  They have the right to scrutinize, search, detain and refuse entry to anyone they suspect of attempting to break their laws.  It is always a guessing game when you travel outside the US.  It seems that this point needs to be stressed with you, once outside the US you are not protected by US law/morals/ethics etc., the US embassies are not there to bail you out and you ARE subject to law of the country you visit.  

I&#039;m sorry your trip was ruined and I feel for you but they do not owe you an official apology or a refund.  Just be gald it wasn&#039;t the middle east or asia, you would still be in jail.
</description>
		<content:encoded><![CDATA[<p>Regina, my husband experienced the exact same thing when we flew into Bermuda 2 years ago.  The only difference being he was searched for evidence of marijuana instead of cocaine.  Funny enough there was another couple on the same flight coming from ATL and the wife was singled out as well.   We are expats and frequent travelers so I stood to the side and laughed at my husband during his dilemma.  In the end we pulled out our diplomatic credential&#8217;s and explained we were posted in Haiti and there is no telling what our luggage has been exposed to in the baggage area in Port-Au-Prince.  They did apologize and stated they were just doing their job and that Bermuda has a zero tolerance policy for drugs.  </p>
<p>Look at it from their perspective as well, you are a traveler subject to the laws of their country and they do not want drugs entering their country.   Bermuda takes a very proactive approach to stop drugs from entering their borders.  They have the right to scrutinize, search, detain and refuse entry to anyone they suspect of attempting to break their laws.  It is always a guessing game when you travel outside the US.  It seems that this point needs to be stressed with you, once outside the US you are not protected by US law/morals/ethics etc., the US embassies are not there to bail you out and you ARE subject to law of the country you visit.  </p>
<p>I&#8217;m sorry your trip was ruined and I feel for you but they do not owe you an official apology or a refund.  Just be gald it wasn&#8217;t the middle east or asia, you would still be in jail.</p>
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		<title>By: Jess K.</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-12305</link>
		<dc:creator>Jess K.</dc:creator>
		<pubDate>Tue, 27 May 2008 17:59:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-12305</guid>
		<description>I&#039;d really like to see Regina actually respond to people like Jay Drew who had serious empathy and similar experiences, and yet felt that these people were just doing their jobs, and she wasn&#039;t entitled to any kind of refund.

Up until this point, I haven&#039;t seen her even acknowledge these people, other than to just say that every one of her critics just doesn&#039;t get it. These people *do*. And they&#039;re still telling her that she needs to stop feeling so victimized. She hasn&#039;t acknowledged any points of view that the dogs were highly trained, that the detectors could have picked up trace elements, and that she redflagged on several behaviors. Regina, to me, this really seems as if you&#039;re unwilling to listen to, or acknowledge, that your point of view might be wrong. I am truly sorry for your experience; it&#039;s not one that any innocent person should have to endure. Still, as long as the guards were professional in how they treated you (you weren&#039;t abused by these people, right? And your search was conducted professionally, by a woman? You just had to go through the searches?) I really think you are heavily overreacting, especially when you refuse to respond to anyone&#039;s very valid, very proven points with anything other than &quot;you don&#039;t know what it&#039;s like to be me!&quot; Even when they do, you seem to not want to respond to them...

I&#039;ve also been pulled over for random searches. My boyfriend is a photographer and he gets singled out -every time- in the lines because of his equipment, and it&#039;s pretty intrusive (though not as intrusive as a cavity search, I&#039;ll grant you!). It doesn&#039;t stop me from traveling, and won&#039;t, and shouldn&#039;t stop anybody. It&#039;s quite true that you can vote with your feet and not go somewhere after a bad experience, and that&#039;s your right. And maybe it&#039;s true that all customs agents everywhere should get a little sensitivity training... but seriously, this sort of stuff is everywhere and won&#039;t end anytime soon. Innocent people get caught up in things they shouldn&#039;t. It&#039;s not right... but it happens.</description>
		<content:encoded><![CDATA[<p>I&#8217;d really like to see Regina actually respond to people like Jay Drew who had serious empathy and similar experiences, and yet felt that these people were just doing their jobs, and she wasn&#8217;t entitled to any kind of refund.</p>
<p>Up until this point, I haven&#8217;t seen her even acknowledge these people, other than to just say that every one of her critics just doesn&#8217;t get it. These people *do*. And they&#8217;re still telling her that she needs to stop feeling so victimized. She hasn&#8217;t acknowledged any points of view that the dogs were highly trained, that the detectors could have picked up trace elements, and that she redflagged on several behaviors. Regina, to me, this really seems as if you&#8217;re unwilling to listen to, or acknowledge, that your point of view might be wrong. I am truly sorry for your experience; it&#8217;s not one that any innocent person should have to endure. Still, as long as the guards were professional in how they treated you (you weren&#8217;t abused by these people, right? And your search was conducted professionally, by a woman? You just had to go through the searches?) I really think you are heavily overreacting, especially when you refuse to respond to anyone&#8217;s very valid, very proven points with anything other than &#8220;you don&#8217;t know what it&#8217;s like to be me!&#8221; Even when they do, you seem to not want to respond to them&#8230;</p>
<p>I&#8217;ve also been pulled over for random searches. My boyfriend is a photographer and he gets singled out -every time- in the lines because of his equipment, and it&#8217;s pretty intrusive (though not as intrusive as a cavity search, I&#8217;ll grant you!). It doesn&#8217;t stop me from traveling, and won&#8217;t, and shouldn&#8217;t stop anybody. It&#8217;s quite true that you can vote with your feet and not go somewhere after a bad experience, and that&#8217;s your right. And maybe it&#8217;s true that all customs agents everywhere should get a little sensitivity training&#8230; but seriously, this sort of stuff is everywhere and won&#8217;t end anytime soon. Innocent people get caught up in things they shouldn&#8217;t. It&#8217;s not right&#8230; but it happens.</p>
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		<title>By: Nyx</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-12299</link>
		<dc:creator>Nyx</dc:creator>
		<pubDate>Mon, 26 May 2008 18:55:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-12299</guid>
		<description>I think many here are confusing airport security and customs agents. The two are completely unrelated. Also, customer satisfaction for a trip has nothing to do with law enforcement (which is what customs agents do).  The agents did their job, period. They had 2 positives and needed to investigate further. Granted, the full search is no fun for anyone, but being American doesn&#039;t exempt you just because. No apology was required and certainly no refund. At least she received a reply to her query by the customs collector, which is more than I could say for any customs agency in the US of A would have offered. I am constantly baffled at the sense of entitlement and arrogance displayed by traveling Americans to other countries. </description>
		<content:encoded><![CDATA[<p>I think many here are confusing airport security and customs agents. The two are completely unrelated. Also, customer satisfaction for a trip has nothing to do with law enforcement (which is what customs agents do).  The agents did their job, period. They had 2 positives and needed to investigate further. Granted, the full search is no fun for anyone, but being American doesn&#8217;t exempt you just because. No apology was required and certainly no refund. At least she received a reply to her query by the customs collector, which is more than I could say for any customs agency in the US of A would have offered. I am constantly baffled at the sense of entitlement and arrogance displayed by traveling Americans to other countries.</p>
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		<title>By: Dave</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-12119</link>
		<dc:creator>Dave</dc:creator>
		<pubDate>Tue, 20 May 2008 16:22:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-12119</guid>
		<description>Most repondants have already covered that this is standard practice and something one should come to expect might happen when travelling abroad. The search was done by officers of the same sex and, I&#039;m assuming, in a private room, so where is the humiliation? I don&#039;t suppose the officers were particularly thrilled to be exploring Reginas cavities either but it is their job so they get on with it and as a result keep the citizens and the tourists protected, including Regina.

If they were not so diligent and a terrorist smuggled plastic explosives through customs in a body cavity that was then subsequently used to blow up a hotel Regina was staying in, in juring her;  I&#039;m sure she would be the first to complain that the government, and the customs agents in particular, were negligent.

I don&#039;t think she is owed an apology from anyone and she certainly shouldn&#039;t expect a refund.</description>
		<content:encoded><![CDATA[<p>Most repondants have already covered that this is standard practice and something one should come to expect might happen when travelling abroad. The search was done by officers of the same sex and, I&#8217;m assuming, in a private room, so where is the humiliation? I don&#8217;t suppose the officers were particularly thrilled to be exploring Reginas cavities either but it is their job so they get on with it and as a result keep the citizens and the tourists protected, including Regina.</p>
<p>If they were not so diligent and a terrorist smuggled plastic explosives through customs in a body cavity that was then subsequently used to blow up a hotel Regina was staying in, in juring her;  I&#8217;m sure she would be the first to complain that the government, and the customs agents in particular, were negligent.</p>
<p>I don&#8217;t think she is owed an apology from anyone and she certainly shouldn&#8217;t expect a refund.</p>
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		<title>By: tripso.com &#124; Horror stories of passenger humiliations continue to shock</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-2/#comment-12001</link>
		<dc:creator>tripso.com &#124; Horror stories of passenger humiliations continue to shock</dc:creator>
		<pubDate>Tue, 13 May 2008 13:50:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-12001</guid>
		<description>[...] A cursory look back over just the last few months, reminds us of such incidents as the one involving foreign customs agents who accused a Pennsylvania social worker of &#8220;being in contact with an illegal substance&#8221; and forced to a body cavity search. [...]</description>
		<content:encoded><![CDATA[<p>[...] A cursory look back over just the last few months, reminds us of such incidents as the one involving foreign customs agents who accused a Pennsylvania social worker of &#8220;being in contact with an illegal substance&#8221; and forced to a body cavity search. [...]</p>
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		<title>By: Joe</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-1/#comment-10642</link>
		<dc:creator>Joe</dc:creator>
		<pubDate>Thu, 03 Apr 2008 23:38:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-10642</guid>
		<description>I think most people would say that the situation was unfortunate.  I agree that it can be used as a jumping off point for education about travel, although the lessons could be very divergent (eg. plan ahead vs. never travel to a potential hot spot drug country).

I think the point that is being missed by Ms. Hutchings is that there is no comparison between enforcement arms of a government and customer service at a hotel or restaurant.  In either case it is your choice not to show repeat patronage to a country or a hotel/restaurant, but in the case of a hotel/restaurant their charged with providing you customer service and a pleasant experience and that is not the case for customs/border patrol.  They are charged with defending their borders with their set of laws and restrictions.

I&#039;m sorry that you had to go through this experience and I do hope that the one lesson you learn is that travel is filled with surprises and good planning can handle 90% of them and a good attitude can take care of the remaining 10%.  Best wishes.</description>
		<content:encoded><![CDATA[<p>I think most people would say that the situation was unfortunate.  I agree that it can be used as a jumping off point for education about travel, although the lessons could be very divergent (eg. plan ahead vs. never travel to a potential hot spot drug country).</p>
<p>I think the point that is being missed by Ms. Hutchings is that there is no comparison between enforcement arms of a government and customer service at a hotel or restaurant.  In either case it is your choice not to show repeat patronage to a country or a hotel/restaurant, but in the case of a hotel/restaurant their charged with providing you customer service and a pleasant experience and that is not the case for customs/border patrol.  They are charged with defending their borders with their set of laws and restrictions.</p>
<p>I&#8217;m sorry that you had to go through this experience and I do hope that the one lesson you learn is that travel is filled with surprises and good planning can handle 90% of them and a good attitude can take care of the remaining 10%.  Best wishes.</p>
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		<title>By: Melanie</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-1/#comment-10275</link>
		<dc:creator>Melanie</dc:creator>
		<pubDate>Mon, 24 Mar 2008 17:41:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-10275</guid>
		<description>I am very sorry for Regina&#039;s experience.  I can imagine how uncomfortable and scary that was.  But I don&#039;t believe the system failed or that any wrong was done toward her.  The people were doing their jobs, and no apology is required at all for it.  I don&#039;t feel they made any sort of a mistake.

I&#039;m not sure what Regina thinks she&#039;s advocating / teaching everyone.  It doesn&#039;t sound like there&#039;s anything wrong with Bermuda.  She just had a rotten experience at the airport.  Do you mean to tell me, Regina, that you&#039;re going to make sure you tell everyone you know not to go to Bermuda because the customs agents do random drug checks?  For me that&#039;s not a good enough reason to avoid a destination.

I plan on going to Bermuda next year with my daughter, and can&#039;t wait!  My best friend was there not long ago and loved it, and I have a friend from college that lives there and he&#039;s obviously a fan, lol.  

Bottom line for me is, I&#039;m very sorry you were the one singled out, but they did their jobs and I can find no fault in anything they did.</description>
		<content:encoded><![CDATA[<p>I am very sorry for Regina&#8217;s experience.  I can imagine how uncomfortable and scary that was.  But I don&#8217;t believe the system failed or that any wrong was done toward her.  The people were doing their jobs, and no apology is required at all for it.  I don&#8217;t feel they made any sort of a mistake.</p>
<p>I&#8217;m not sure what Regina thinks she&#8217;s advocating / teaching everyone.  It doesn&#8217;t sound like there&#8217;s anything wrong with Bermuda.  She just had a rotten experience at the airport.  Do you mean to tell me, Regina, that you&#8217;re going to make sure you tell everyone you know not to go to Bermuda because the customs agents do random drug checks?  For me that&#8217;s not a good enough reason to avoid a destination.</p>
<p>I plan on going to Bermuda next year with my daughter, and can&#8217;t wait!  My best friend was there not long ago and loved it, and I have a friend from college that lives there and he&#8217;s obviously a fan, lol.  </p>
<p>Bottom line for me is, I&#8217;m very sorry you were the one singled out, but they did their jobs and I can find no fault in anything they did.</p>
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		<title>By: Ken</title>
		<link>http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/comment-page-1/#comment-10195</link>
		<dc:creator>Ken</dc:creator>
		<pubDate>Thu, 20 Mar 2008 21:19:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/blog/humiliated-by-customs-agents-am-i-entitled-to-a-refund-for-my-vacation/#comment-10195</guid>
		<description>Jane,  This isn&#039;t just a Bermuda thing.  Luggage and people get swabbed all the time and occasionally cavity-searched at US airports .  In many cases, US Homeland Security applies political and economic pressure to other coutries to iimplement data collection, profiling, and screening.  I&#039;ve never been to Bermuda but if their Customs is being more strict, it could be due to the US.  In which case, Regina ought to sue the US Government.

BTW, it would have been totally within the legal rights of Bermuda (or any other coutry) to bar Regina entry and send her on the next flight home.  They still would have owed zero compensation.

As far as &quot;education&quot;, thanks to the person who mentioned the new Canadian restrictions.  A total non-issue for me, but I keep abreast of travel info and hadn&#039;t heard that before.  Suggest this be spotlighted in Elliott.</description>
		<content:encoded><![CDATA[<p>Jane,  This isn&#8217;t just a Bermuda thing.  Luggage and people get swabbed all the time and occasionally cavity-searched at US airports .  In many cases, US Homeland Security applies political and economic pressure to other coutries to iimplement data collection, profiling, and screening.  I&#8217;ve never been to Bermuda but if their Customs is being more strict, it could be due to the US.  In which case, Regina ought to sue the US Government.</p>
<p>BTW, it would have been totally within the legal rights of Bermuda (or any other coutry) to bar Regina entry and send her on the next flight home.  They still would have owed zero compensation.</p>
<p>As far as &#8220;education&#8221;, thanks to the person who mentioned the new Canadian restrictions.  A total non-issue for me, but I keep abreast of travel info and hadn&#8217;t heard that before.  Suggest this be spotlighted in Elliott.</p>
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