Comments on: How to contact Skybus

By: Candice Sanderson

Candice Sanderson — Thu, 27 Mar 2008 11:02:10 +0000

Thank you for your suggestion to email the managers of Skybus. I had a problem with a reservation and had left an email via the Skybus website, but had no response for three days…not even an automatic reply that it was received.

Skybus had canceled one leg of my upcoming flight and re-routed me on another flilght for the same day. Due to my travel plans, I had to reschedule the flight for another day, thus costing me another night in a hotel. Because they had canceled the flight, I was allowed to cancel my flight for a full refund, choose the re-accommodated flight they selected for me, or pick another flight, all at no cost.

I am traveling with two others and we each got on their website and selected the flight for the following day. When I got my confirmation just a few minutes later, my choice had defaulted back to the flight on the same day. For some reason, my selection for the next day did not register. I emailed and waited for three days with no response.

When I found your website, I composed a very diplomatic letter, explaining in detail what had occurred on what date regarding which flights, etc. I asked for two things:

1. Resolution of having my flight changed with waiving the $60 fee.

2. I stated that if the $60 fee was imposed that I would not be happy but I would honor their decision, but I needed for them to please, just communicate that to me. I was asking to just be contacted and informed so I could purchase the correct ticket.

I looked at your list of managers and made an informed decision on which people would most likely to react to the letter and I sent it to two managers.

As soon as I came home from work, literally as I walked in the door, Skybus called. They changed my flight to the correct one at no charge. They were very accommodating.

I followed up to my first email with a reply thanking them for the quick resolution. One of the managers emailed me back within 5 minutes and thanked me for the feedback and my patience….thus proving that at least some of the managers absolutely do read the emails.

Thank you again for the suggestion. It definitely worked.

By: tyler h

tyler h — Wed, 09 Jan 2008 06:48:15 +0000

So we were to leave chattanooga on the 22nd at 530 and arrive in columbus,oh the great hub of skybus at 645. Plane delayed a hour no biggy. All seats at bording were taken except a aisle with puke in the seat nearest walkway. I didn’t complain about it…hell I shouldn’t have had to. They were too busy selling beer and knock off jewelry. Fast forward xmas day, load on plane 4 and in chattanooga at 515. Plane cancelled at 345!!some smart employee damaged the steps. Mind you this is their hub. No spare plane, why? Because they expanded to nc!! If you can’t take care of business don’t expand. No other flight for 2 days no other airline flying into chattanooga just atlanta ga. Refunded one way rented a ford escape 6 hours later speeding we were at chattanooga airport. Gas and one way rental was about 400. Thank you but no thanks.this was my first plane experience, i’ll schedule 2 extras days and drive!!!! I have sent emails to all skybus flunkies and complained on website no response . I’ll be glad when skybus is extinct.

By: Sue Hiotis

Sue Hiotis — Fri, 30 Nov 2007 14:20:04 +0000

Would like to know how do you check on the flight that is coming in, if it is on time or late……my son will be coming in from Columbus on Dec. 20th to Punta Gorda Florida can you help me on that?

By: Brian

Brian — Wed, 22 Aug 2007 03:06:48 +0000

I can tell you from experience that e-mails through skybus’ form are ignored. I have sent 4 e-mails so far with a complaint about my baggage being completely destroyed (their office was closed when I landed at 2:30am). I have yet to receive an answer in three weeks.

I am very thankful to find this article so that I may get a resolution to my issue.

By: Chris Anders

Chris Anders — Sun, 17 Jun 2007 05:18:01 +0000

“It’s too early to tell if e-mails sent through that form will be given a thoughtful reply, met with a boilerplate response or just ignored.”

After purchasing a ticket, my reservation later disappeared from their web database. My email sent through that form didn’t yield a response from Skybus for over 24 hours, and the response was a form letter that didn’t address the problem.

By: Joe Lampariello

Joe Lampariello — Wed, 09 May 2007 19:01:05 +0000

Skybus will make money because the traveling public will buy anything that is cheap. I found that out during my 42 years in the industry. Also, the airlines of today are not the same as those of yesteryear when they had respect for their customers. Today, the airline mentality is ” so sue us”.

By: William Pou

William Pou — Sun, 29 Apr 2007 12:48:00 +0000

I had not heard of SkyBus until I read your article.

While browsing their website, not much surprised me regarding all the added fees. What really stood out, and will guarantee I will never fly them, is that food and drinks are not permitted to be brought onboard because, “Skybus offers these items for sale during your flight.”

Absolutely absurd.

Even better, when I sent a contact message to them, this was part of the response: “Because we receive a very large number of messages, we can’t gaurantee a timely response.”

Didn’t even spell guarantee correctly.