http://www.elliott.org/blog/how-not-to-get-dinged/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 04:33:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/blog/how-not-to-get-dinged/comment-page-1/#comment-2201 Joyce Bell Wed, 23 Aug 2006 21:43:57 +0000 http://beta.elliott.org/photos/how-not-to-get-dinged/#comment-2201 I had a similar experience when I picked up a car at night, the agent at the small sattlite lot was so eager to upgrade me to a um better car, as it turned out I never used the car, it sat in my daughters garage. I drove it to the airport and turned it in, by the time I got to their inside counter they had "discovered" a hole in the windshield under the wiper blade, I went back and sure enough it was there, just as it was probably there when I was "upgraded" I raised a loud stink at the counter..to no avail, but then I asked for their coporate manager, and attorney...still no dice but I left with their names, phone numbers, and who accepted legal service, sent them a registered letter when I got home- and the threat to sue in small claims court..They backed down and credited me...a pain for sure..but I am a maniac now when I get a rental...so far no more games I had a similar experience when I picked up a car at night, the agent at the small sattlite lot was so eager to upgrade me to a um better car, as it turned out I never used the car, it sat in my daughters garage. I drove it to the airport and turned it in, by the time I got to their inside counter they had “discovered” a hole in the windshield under the wiper blade, I went back and sure enough it was there, just as it was probably there when I was “upgraded” I raised a loud stink at the counter..to no avail, but then I asked for their coporate manager, and attorney…still no dice but I left with their names, phone numbers, and who accepted legal service, sent them a registered letter when I got home- and the threat to sue in small claims court..They backed down and credited me…a pain for sure..but I am a maniac now when I get a rental…so far no more games

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