How not to complain about your trip

A lot has been written by travel bloggers and journalists about how to complain about trip that’s gone wrong and to get the airline, car rental agency, cruise line, or hotel to fork over some compensation.

Less has been written about how to not complain.

But in the last few weeks, I’ve received more than few emails from readers that are textbook examples of what not to say, that I just can’t resist. Here are the top five mistakes:

1. Writing long. If you’ve exceeded 500 words, your letter will probably be ignored. No one wants to hear your life story. Keep it short and to the point, and lose any attachments. You can always send those later, if needed.

2. Not asking for anything except “to be compensated.” Several emails I’ve received are rambling diatribes that describe in mortifying detail what happened on a vacation, but fail to specify what the customer is looking for. To say, “I want to be compensated,” isn’t enough. You have to be very specific about what you think you deserve.

3. Demanding too much. One reader wanted a first-class ticket anywhere the airline flew after experiencing a weather delay. Another demanded her money back — plus interest. People! Get a grip! Travel companies are not going to cough it up, even if you threaten to take them to court. Ask for something that’s realistic. It helps if you read the contract or terms and conditions to find out what you’re entitled to.

4. Not minding your manners. “I’ll NEVER fly on your airline again!” — I can’t even begin to tell you how often I’ve heard that one. Or how about this one? “I’ll see YOU in court!” Well, with that attitude, what incentive could a company possibly have to resolve your dispute quickly? If you’ll never fly with them again, why bother? If they’ll see you in court, why not just forward your email to legal? Word to the wise: You catch more flies with honey!

5. Being impatient. I’ve always said that the travel industry is quick to take your money and slow to return it. But it’s also often slow to respond to your complain. Folks, six to eight weeks is the norm. A lot of them are faster, but many routinely test that eight-week limit. There’s no excuse for dragging things out, of course, but patience is a must when dealing with these travel companies.

By being polite, precise, patient, concise and above all, realistic, with your complain, you’re more likely to get what you deserve.

Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.

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