Comments on: Help, my travel insurance company won’t answer the phone!

By: Vacation Deals

Vacation Deals — Tue, 01 Dec 2009 02:58:24 +0000

what?!
that’s not a good news..
travel agency need to be 24 hours on the go..
that’s a not good experience..
hmmm…

By: Joel Wechsler

Joel Wechsler — Mon, 30 Nov 2009 15:31:12 +0000

Just to counterbalance the comment from Ernest, I want to point out that over the years many of my clients have purchased insurance from Access America, and while most have never had a claim, those that did were treated well. To say that the company is a fraud that should be put out of business is a bit over top.

By: Ernest

Ernest — Sun, 29 Nov 2009 09:05:52 +0000

I have had several negative experiences with Access America’s insurance and decided they were a fraud. Just my personal view but it seems they only respond when some one with clout shakes their tree.

As far as I am concerned, they are a fraud that needs to be put out of business.

By: Cris

Cris — Wed, 25 Nov 2009 19:42:05 +0000

I think it is suspicious that another client of Access America made the exact same complaint about calls going unanswered (see linked post “He said/she said” dispute). Given the number of complaints posted on this site about Access America, consumers would seem wise to avoid them entirely.

By: Les

Les — Wed, 25 Nov 2009 18:13:43 +0000

When you say that “Access America did the right thing by issuing a refund” you left out one key word – ‘finally’. The fact that they failed to respond to a formal request by mail, then promised a 3-day response and stiffed Mr. Miller on that, too suggests this is a company that cannot be trusted to be there when the customer needs them. That they finally responded to your ombudsman efforts might suggest that Access America only pays attention when smacked with a large enough 2-by-4.

Buyer beware.

By: Steve Cousino, ACC, CTA

Steve Cousino, ACC, CTA — Wed, 25 Nov 2009 15:28:42 +0000

One ‘perk’ I provide for my clients traveling internationally is a international calling card. Sure, cell phones are handy, but not all work overseas, and if they do, not all can afford or want to afford the charges.

Using an international calling card goes a long way to solving the problem with US numbers not being reached from foreign countries.

By: SirWired

SirWired — Wed, 25 Nov 2009 13:39:41 +0000

I’ve had problems accessing U.S. numbers collect from abroad. I needed to call my bank’s customer service collect from the Greandines, and also got the “call cannot be completed as dialled.”

I don’t think this is Access America’s “fault”, but perhaps the insurance companies, banks, etc. should provide international access numbers instead, like calling cards do?

SirWired