Comments on: Help! My balloon trip refund is up, up and … away

By: LeeAnne

LeeAnne — Tue, 18 Aug 2009 19:48:49 +0000

The only thing that makes any sense on this one is that Michael Buss must not realize that when your credit card gets replaced with a new one, the old one is inactivated and things like refunds don’t just follow it to the new one. Otherwise, why on earth would he have have bothered Christopher with this? It sounds like Go Wild Ballooning is a company that has to process refunds on a pretty regular basis, just by the nature of what they do – so I’m sure they know how to do it. I’m also sure that had Mr. Buss given them a SINGLE working avenue for doing so, he would have had his money back promptly.

I can’t help but wonder why it didn’t occur to him to contact the company HIMSELF and give them some actual method of refund. But it does go to show us all just how giving Christopher is – he’ll even take on the cases where the traveler is his own worst enemy! ;-)

By: Christopher Elliott

Christopher Elliott — Tue, 18 Aug 2009 15:33:47 +0000

@Joel

Above and beyond?

I love it! Wish I had used that in the original post.

And I agree with you, too, by the way.

By: Joel Wechsler

Joel Wechsler — Tue, 18 Aug 2009 15:29:06 +0000

Seems to me that Go Wild went above and beyond to take care of someone who screwed up bigtime. Would that all travel suppliers were so honest and diligent.

By: MarkieA

MarkieA — Tue, 18 Aug 2009 12:04:23 +0000

So, the phone number Mr. Buss provided Go Wild Ballooning is one that he no longer uses, the credit card he provided is one he no longer uses, and the address he provided is one he no longer -if ever – uses. And he complains that the company didn’t get hold of him to provide the refund they promised. Geez, I guess they should have…well, I can’t really think of anything else that they could have done to track him down. Seems like Mr. Buss made it nearly impossible to get his refund.