Comments on: Good show! Hotwire bends refund rules for sick customer http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/ The travel troubleshooter. Thu, 18 Mar 2010 22:45:15 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Joshau Welch http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/comment-page-1/#comment-13045 Joshau Welch Wed, 02 Jul 2008 01:13:32 +0000 http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/#comment-13045 I also had Hotwire credit me for tickets that I bought for two minors. It was my mistake and by no reason did they have to refund the money, (I had lied on the website), but they did. They were even in another country most of the time, and I'm not the nicest person, but they had a loophole that really helped me out. I also had Hotwire credit me for tickets that I bought for two minors. It was my mistake and by no reason did they have to refund the money, (I had lied on the website), but they did.

They were even in another country most of the time, and I’m not the nicest person, but they had a loophole that really helped me out.

]]> By: Travel Blog » Blog Archive » Stuffy head, sore throat, coughing, inability to travel http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/comment-page-1/#comment-12354 Travel Blog » Blog Archive » Stuffy head, sore throat, coughing, inability to travel Thu, 29 May 2008 19:36:58 +0000 http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/#comment-12354 [...] what happened when a customer of Hotwire tried to cancel his car [...] [...] what happened when a customer of Hotwire tried to cancel his car [...]

]]> By: Rich http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/comment-page-1/#comment-6178 Rich Mon, 12 Nov 2007 23:31:48 +0000 http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/#comment-6178 Do not use hotwire this is a very unusall case. If you make a reservation thru hotwire and for any reason can not keep it, kiss your money good bye. I work for a very large company that demands great customer service and hotwire does not even come close to any kind of customer service, so if you must use priceline or any other company you can get a refund with no questions asked when I check with Expida they are the same as hotwire watch them also. Do not use hotwire this is a very unusall case. If you make a reservation thru hotwire and for any reason can not keep it, kiss your money good bye. I work for a very large company that demands great customer service and hotwire does not even come close to any kind of customer service, so if you must use priceline or any other company you can get a refund with no questions asked when I check with Expida they are the same as hotwire watch them also.

]]> By: Dan http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/comment-page-1/#comment-5111 Dan Thu, 18 Oct 2007 19:19:53 +0000 http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/#comment-5111 I had Hotwire do this for me once also. I was flying into JFK from Boston, and had a room booked in JFK because I had an early morning connection. Boston was socked in with Fog, and my flight didn't end up getting into JFK till about 2 in the morning. Since my connecting flight was leaving at 6am, I called Hotwire to see if they could do anything for me. The rep asked for my flight number and put me on hold while he checked the flight status, and came back and said they'd be glad to give me a one time exception and refund the flight. Whereas Priceline refused to budge with me with a similar issue a couple years back. For that fact, i'll never use Priceline, and when need-be, I will definitely use Hotwire in the future. I had Hotwire do this for me once also. I was flying into JFK from Boston, and had a room booked in JFK because I had an early morning connection. Boston was socked in with Fog, and my flight didn’t end up getting into JFK till about 2 in the morning.

Since my connecting flight was leaving at 6am, I called Hotwire to see if they could do anything for me. The rep asked for my flight number and put me on hold while he checked the flight status, and came back and said they’d be glad to give me a one time exception and refund the flight. Whereas Priceline refused to budge with me with a similar issue a couple years back.

For that fact, i’ll never use Priceline, and when need-be, I will definitely use Hotwire in the future.

]]> By: Chicky http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/comment-page-1/#comment-5074 Chicky Thu, 18 Oct 2007 14:53:23 +0000 http://www.elliott.org/blog/good-show-hotwire-bends-refund-rules-for-sick-customer/#comment-5074 Nice work, indeed. Good to hear about a travel company that actually seems to care about its customers. Nice work, indeed. Good to hear about a travel company that actually seems to care about its customers.

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