Comments on: “Got a nice surprise from Northwest this morning” http://www.elliott.org/blog/go-a-nice-surprise-from-northwest-this-morning/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Meredith P http://www.elliott.org/blog/go-a-nice-surprise-from-northwest-this-morning/comment-page-1/#comment-6600 Meredith P Mon, 26 Nov 2007 15:12:29 +0000 http://www.elliott.org/blog/go-a-nice-surprise-from-northwest-this-morning/#comment-6600 I rarely have problems with Northwest Airlines. My Ex-Husband and I have been utilizing the Unaccompanied Minor program with no problems. We have been using this program for about 7 years now. The Gate agents I have been working with at PVD have been very helpful and I have had one incident with TSA over a necklace, but I learned. We always get in a couple of hours early to make sure we don't have the gate issues you hear about. When Northwest was expecting their Strike a couple of years ago, they contact my Ex to make sure that she was on a flight home a week prior. I wanted you to be aware that there are more good customer experiences out there. ;) I rarely have problems with Northwest Airlines. My Ex-Husband and I have been utilizing the Unaccompanied Minor program with no problems. We have been using this program for about 7 years now.

The Gate agents I have been working with at PVD have been very helpful and I have had one incident with TSA over a necklace, but I learned.

We always get in a couple of hours early to make sure we don’t have the gate issues you hear about. When Northwest was expecting their Strike a couple of years ago, they contact my Ex to make sure that she was on a flight home a week prior.

I wanted you to be aware that there are more good customer experiences out there. ;)

]]> By: Jasper http://www.elliott.org/blog/go-a-nice-surprise-from-northwest-this-morning/comment-page-1/#comment-6599 Jasper Mon, 26 Nov 2007 14:35:41 +0000 http://www.elliott.org/blog/go-a-nice-surprise-from-northwest-this-morning/#comment-6599 A thousand points. That's a value of roughly $10. By any means, it's a pathetic reimbursement for three hours of delay. Quite frankly, I think it's a bigger insult than giving nothing. A drink would have been equally pathetic. Giving nothing is honest in the way that at least they are admitting they don't care. Now they are pretending they do care but in the end they give you (next to) nothing. It's like getting candy from the dentist. [I like the editing option in the comments] A thousand points. That’s a value of roughly $10. By any means, it’s a pathetic reimbursement for three hours of delay. Quite frankly, I think it’s a bigger insult than giving nothing. A drink would have been equally pathetic. Giving nothing is honest in the way that at least they are admitting they don’t care. Now they are pretending they do care but in the end they give you (next to) nothing. It’s like getting candy from the dentist.

[I like the editing option in the comments]

]]> By: Joshua Katt http://www.elliott.org/blog/go-a-nice-surprise-from-northwest-this-morning/comment-page-1/#comment-6408 Joshua Katt Thu, 22 Nov 2007 19:21:25 +0000 http://www.elliott.org/blog/go-a-nice-surprise-from-northwest-this-morning/#comment-6408 Sad to think that 1,000 miles (one fiftieth of what needed for a guaranteed seat) is enough to smooth all problems and generate news. FF miles are truly like crack. Better off with the drink! Sad to think that 1,000 miles (one fiftieth of what needed for a guaranteed seat) is enough to smooth all problems and generate news. FF miles are truly like crack. Better off with the drink!

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