Comments on: Four Seasons’ Sharp: Even in a recession, customer service must be “the foundation” of a hotel http://www.elliott.org/blog/four-seasons-sharp-even-in-a-recession-customer-service-must-be-the-foundation-of-a-hotel/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Mark http://www.elliott.org/blog/four-seasons-sharp-even-in-a-recession-customer-service-must-be-the-foundation-of-a-hotel/comment-page-1/#comment-20939 Mark Fri, 10 Jul 2009 11:15:02 +0000 http://www.elliott.org/?p=6247#comment-20939 A great brand but one that is becoming increasingly homogenous. Four Seasons certainly delivers service but they have some suspect locations where one senses it is more of a property deal with FS profiting from the premium their flag brings to a site. All begin to look very similar - especially the resorts - and can lack wow appeal. More wiggly wirly trackes to the rooms by golf buggy and rooms with no sense of place - Provence, Punta Mita or Sharm with the runway almost on property. Or Langkawi on a pretty ordinary bit of beach. Sometimes more wow can make up for a glitch or 2... A great brand but one that is becoming increasingly homogenous. Four Seasons certainly delivers service but they have some suspect locations where one senses it is more of a property deal with FS profiting from the premium their flag brings to a site. All begin to look very similar – especially the resorts – and can lack wow appeal. More wiggly wirly trackes to the rooms by golf buggy and rooms with no sense of place – Provence, Punta Mita or Sharm with the runway almost on property. Or Langkawi on a pretty ordinary bit of beach. Sometimes more wow can make up for a glitch or 2…

]]> By: Amy http://www.elliott.org/blog/four-seasons-sharp-even-in-a-recession-customer-service-must-be-the-foundation-of-a-hotel/comment-page-1/#comment-18682 Amy Fri, 10 Apr 2009 14:54:54 +0000 http://www.elliott.org/?p=6247#comment-18682 It's a lovely sentiment, but this downturn is different. Suddenly, luxury has become a dirty word, and all things nice are considered evil. And while they may not be slashing rates (good for them -- it's a stupid move), they are offering some sweet deals right now, including free nights and major credits. I'll be taking advantage -- I love Four Seasons! It’s a lovely sentiment, but this downturn is different. Suddenly, luxury has become a dirty word, and all things nice are considered evil.

And while they may not be slashing rates (good for them — it’s a stupid move), they are offering some sweet deals right now, including free nights and major credits. I’ll be taking advantage — I love Four Seasons!

]]> By: Michael Chaffin http://www.elliott.org/blog/four-seasons-sharp-even-in-a-recession-customer-service-must-be-the-foundation-of-a-hotel/comment-page-1/#comment-18681 Michael Chaffin Fri, 10 Apr 2009 13:05:42 +0000 http://www.elliott.org/?p=6247#comment-18681 A bit scripted and canned...but, insightful...thank you. A bit scripted and canned…but, insightful…thank you.

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