http://www.elliott.org/blog/for-air-travelers-theres-a-new-sheriff-in-town/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/blog/for-air-travelers-theres-a-new-sheriff-in-town/comment-page-1/#comment-16003 David Becker Thu, 25 Dec 2008 14:17:22 +0000 http://beta.elliott.org/photos/for-air-travelers-theres-a-new-sheriff-in-town/#comment-16003 I had a $50 pocket knife taken from my checked luggage (Spirit Air) on a trip from St. Thomas, USVI, to Detroit in December 2007. Six months after I had written Spirit (with all proper documentation) I received a denial of my request that the item be replaced. I have often wondered if allowing small time pilferage with no consequences to the thief is one of the ways that the 'low cost" carrier Spirit allows dishonest employees make a little money on the side. Is this a common occurrence? I have not flown Spirit since; that $50 item, so far, cost them a couple of thousand in fares. I had a $50 pocket knife taken from my checked luggage (Spirit Air) on a trip from St. Thomas, USVI, to Detroit in December 2007. Six months after I had written Spirit (with all proper documentation) I received a denial of my request that the item be replaced. I have often wondered if allowing small time pilferage with no consequences to the thief is one of the ways that the ‘low cost” carrier Spirit allows dishonest employees make a little money on the side. Is this a common occurrence? I have not flown Spirit since; that $50 item, so far, cost them a couple of thousand in fares.

]]> http://www.elliott.org/blog/for-air-travelers-theres-a-new-sheriff-in-town/comment-page-1/#comment-2366 Tommie Thu, 12 Jul 2007 21:09:42 +0000 http://beta.elliott.org/photos/for-air-travelers-theres-a-new-sheriff-in-town/#comment-2366 I had a problem and asked DOT to get involved, which they finally did and the problem was resolved. They called UA who in turn called me. Do you think it had something to do with the 40 some odd emails sent to UA and DOT? Hmmm, maybe! But tenacity and perserverence help. I had a problem and asked DOT to get involved, which they finally did and the problem was resolved. They called UA who in turn called me. Do you think it had something to do with the 40 some odd emails sent to UA and DOT? Hmmm, maybe! But tenacity and perserverence help.

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