Comments on: “Flabbergasted” airline passenger asked to pay $15 receipt fee http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/ The travel troubleshooter. Mon, 22 Mar 2010 01:46:06 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Agent One http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-28179 Agent One Fri, 04 Dec 2009 15:51:21 +0000 http://www.elliott.org/?p=8633#comment-28179 I could only imagine how many customers they have a year that request a copy of their E tickets, invoices, etc. I am a Travel Agent and I get customers calling all the time because they never printed off their information. I strongly believe passengers should be responsible for their own receipts. But, if a passenger is an Advantage member with status then I would think they would give them the info and inform them of future charges if this happens again. Or maybe they info they gave him with out a charge was because of his status. It takes people to go through the information and send it out, therefore putting extra cost on other passengers who travel. I could only imagine how many customers they have a year that request a copy of their E tickets, invoices, etc. I am a Travel Agent and I get customers calling all the time because
they never printed off their information. I strongly believe passengers should be responsible for their own receipts. But, if a passenger is an Advantage member with status then I would think they would give them the info and inform them of future charges if this happens again.
Or maybe they info they gave him with out a charge was because of his status.
It takes people to go through the information and send it out, therefore putting extra cost on other passengers who travel.

]]> By: AA EXP http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-24968 AA EXP Sun, 04 Oct 2009 06:10:47 +0000 http://www.elliott.org/?p=8633#comment-24968 I've been doing years of expenses to assist in an audit. I fly American Airlines a lot and have been known to misplace receipts received at airports. As posted above, http://www.refunds.aa.com is fantastic for getting something that our auditors will accept. I usually get the ticket ID from my online American Express account and then get the receipt from the first site. Using Google Desktop, I can often find reservations with those details from my many gigabytes of emails. I wish Continental or Southwest had the same type of site, and that car rental sites would store receipts longer than six months for IRS audits. AA isn't in the wrong here. I’ve been doing years of expenses to assist in an audit. I fly American Airlines a lot and have been known to misplace receipts received at airports.

As posted above, http://www.refunds.aa.com is fantastic for getting something that our auditors will accept. I usually get the ticket ID from my online American Express account and then get the receipt from the first site.

Using Google Desktop, I can often find reservations with those details from my many gigabytes of emails.

I wish Continental or Southwest had the same type of site, and that car rental sites would store receipts longer than six months for IRS audits.

AA isn’t in the wrong here.

]]> By: Ernest http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-24771 Ernest Tue, 29 Sep 2009 20:41:04 +0000 http://www.elliott.org/?p=8633#comment-24771 A receipt should be free, and it was. Fogleson admitted that he deleted his receipt and wanted a replacement. He is responsible for his actions and if the airlines charges for research and providing documentation, he should have to pay it. The issue is not providing a receipt, the issue is providing a second one after the fact. I say "Pay Up" Nowhere is it required of any business to second receipt after you have lost or destroyed the first. I am not a fan of the overpricing of fees by the airlines but they are not responsible for his mistakes. A receipt should be free, and it was. Fogleson admitted that he deleted his receipt and wanted a replacement. He is responsible for his actions and if the airlines charges for research and providing documentation, he should have to pay it. The issue is not providing a receipt, the issue is providing a second one after the fact. I say “Pay Up”

Nowhere is it required of any business to second receipt after you have lost or destroyed the first.

I am not a fan of the overpricing of fees by the airlines but they are not responsible for his mistakes.

]]> By: Angela Valenzuela http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-24765 Angela Valenzuela Tue, 29 Sep 2009 19:49:06 +0000 http://www.elliott.org/?p=8633#comment-24765 He realized that after traveling he did not have a receipt for his expenses, very normal for business travelers. He did exactly as he should have, contacted Customer Service directly. Only Customer Service IF they were truly "customer service oriented" they would have helped him out with one simple step. Go to www.refunds.aa.com put in your Tkt Nbr and Last Name, done. Walked him through it, if necessary. (for goodness sakes he's your customer, take care of him, it's not that hard, really!) Once you put in the Tkt Nbr and Last Name, you will have a copy of your receipt to give to your Acct Dept!! How hard was that?! But Customer Service did not do that, they gave him the run around, with email, fax, form, etc...plain and simple they just gave him the run around. He realized that after traveling he did not have a receipt for his expenses, very normal for business travelers. He did exactly as he should have, contacted Customer Service directly. Only Customer Service IF they were truly “customer service oriented” they would have helped him out with one simple step. Go to http://www.refunds.aa.com put in your Tkt Nbr and Last Name, done. Walked him through it, if necessary. (for goodness sakes he’s your customer, take care of him, it’s not that hard, really!)

Once you put in the Tkt Nbr and Last Name, you will have a copy of your receipt to give to your Acct Dept!! How hard was that?!

But Customer Service did not do that, they gave him the run around, with email, fax, form, etc…plain and simple they just gave him the run around.

]]> By: Michael D. McCarthy, CTC http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-24744 Michael D. McCarthy, CTC Tue, 29 Sep 2009 16:43:32 +0000 http://www.elliott.org/?p=8633#comment-24744 RE: MidMom8949 - "Use a travel agency. They always can provide a receipt" RE: MidMom8949 – “Use a travel agency. They always can provide a receipt”

]]> By: Jerry Mandel http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-24738 Jerry Mandel Tue, 29 Sep 2009 15:52:53 +0000 http://www.elliott.org/?p=8633#comment-24738 If the accounting people won't accept the information given free in the response email, an employee should take it up higher in his firm. Someone in AA spent time to look up the information and to send it to him. If the accounting people won’t accept the information given free in the response email, an employee should take it up higher in his firm. Someone in AA spent time to look up the information and to send it to him.

]]> By: Travel News and Stories for 09/29/2009 : Kathika Travel Website http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-24735 Travel News and Stories for 09/29/2009 : Kathika Travel Website Tue, 29 Sep 2009 15:43:04 +0000 http://www.elliott.org/?p=8633#comment-24735 [...] “Flabbergasted” airline passenger asked to pay $15 receipt fee When it comes to airline fees, nothing is off-limits. Just ask Jason Fogelson. He needed a receipt for his latest American Airlines flight, but when he asked for one, the airline said it would cost him. “I was flabbergasted,” he says. So was I. Here’s what happened to Fogelson: I… http://www.elliott.org [...] [...] “Flabbergasted” airline passenger asked to pay $15 receipt fee When it comes to airline fees, nothing is off-limits. Just ask Jason Fogelson. He needed a receipt for his latest American Airlines flight, but when he asked for one, the airline said it would cost him. “I was flabbergasted,” he says. So was I. Here’s what happened to Fogelson: I… http://www.elliott.org [...]

]]> By: David Z http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-24730 David Z Tue, 29 Sep 2009 15:01:18 +0000 http://www.elliott.org/?p=8633#comment-24730 Let's put it this way. The OP is definitely free to complain about the fee. And AA is also free to impose such depending on their business model. Both will deal with the results of their choices. Let’s put it this way.

The OP is definitely free to complain about the fee. And AA is also free to impose such depending on their business model.

Both will deal with the results of their choices.

]]> By: MidMom8949 http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-24716 MidMom8949 Tue, 29 Sep 2009 12:45:07 +0000 http://www.elliott.org/?p=8633#comment-24716 We require receipts for reimbursement where I work. Period. We cannot reimburse the fee to obtain a new receipt. Use a travel agency. They always can provide a receipt. We require receipts for reimbursement where I work. Period. We cannot reimburse the fee to obtain a new receipt.

Use a travel agency. They always can provide a receipt.

]]> By: Justin http://www.elliott.org/blog/flabbergasted-airline-passenger-asked-to-pay-15-receipt-fee/comment-page-1/#comment-24714 Justin Tue, 29 Sep 2009 12:28:23 +0000 http://www.elliott.org/?p=8633#comment-24714 jmj, No Offense sir, but don't give us that whole free market speech. Free market is a sham. Companies want NO REGULATIONS when things are going great. Yet in times of fail, look who they turn to for help. Et al. 700 Billion Tax payer Bail Out (Bush) and 1.5 billion (Obama). A TRULY free market would be left to it's own vices. You made bad decisions, you fail. No one bails you out. So apparently your whole free market speech falls on deaf ears. Airlines have received bailouts, banks now received theirs, whose next. I say any of these companies that have TAKEN from tax payers in past or present can cut their whole leave us alone speech. You gave away that right the MINUTE you asked for outside help and received it (unjustly). Justin jmj,

No Offense sir, but don’t give us that whole free market speech. Free market is a sham. Companies want NO REGULATIONS when things are going great. Yet in times of fail, look who they turn to for help. Et al. 700 Billion Tax payer Bail Out (Bush) and 1.5 billion (Obama). A TRULY free market would be left to it’s own vices. You made bad decisions, you fail. No one bails you out. So apparently your whole free market speech falls on deaf ears. Airlines have received bailouts, banks now received theirs, whose next. I say any of these companies that have TAKEN from tax payers in past or present can cut their whole leave us alone speech. You gave away that right the MINUTE you asked for outside help and received it (unjustly).

Justin

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