If you’re concerned that your Northwest Airlines flight will be disrupted by a strike, stop worrying.
Will a work stoppage happen? Maybe.
But the chances of you being dinged with a fee, having your luggage lost or enduring some other customer-service breakdown are far higher — and if recent history is any indication, then a strike probably won’t happen, anyway.
Just in case, you should take the usual precautions. Pay by credit card. Keep one eye on your favorite news site, the other on the Northwest Web site, to see if your flight is delayed or canceled. Have a plan “B” in mind on an alternate carrier.
If there’s a strike, refer the Northwest’s contract of carriage and check its information page on CSR.
Christopher Elliott is the author of Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals. Critics have called it “eye-opening” and “inspiring” — it’ll “grab your attention and won’t let go.” Order your copy now on Amazon, Barnes & Noble or iTunes.
Elliott is consumer advocate 
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